# Kommon Poll Docs - Full Documentation Text Source: https://docs.kommonpoll.com Locale: en --- URL: https://docs.kommonpoll.com/introduction Section: Getting Started Title: What is Kommon Poll & Why Use It Description: Understand social listening, why Kommon Poll exists, and the core business value it provides. > Understand social listening, why Kommon Poll exists, and the core business value it provides. Kommon Poll is an AI-powered social intelligence and listening platform that helps teams understand what people are saying about brands, products, competitors, campaigns, and topics across social media, news, blogs, forums, and review sites. ## Purpose Of Social Listening Social listening is the practice of: - Collecting public conversations from multiple online sources. - Enriching them with metadata such as source, author, reach, sentiment, language, and location where available. - Analysing patterns, trends, risks, and opportunities. - Turning findings into action for marketing, PR, customer experience, product, and leadership teams. Kommon Poll brings this workflow into one platform. ## Collect Kommon Poll can monitor: - Brand names and product names. - Campaigns and hashtags. - Competitors and market topics. - Public social content. - News, blogs, forums, and review sources. - Tracked pages, profiles, groups, hashtags, and listings where supported. Some platforms require setup in: - **Sidebar -> Settings -> Monitoring -> Social Tracking** - **Sidebar -> Settings -> Monitoring -> Social Linking** ## Enrich Mentions can be enriched with: - Sentiment and subjectivity. - Reach, interactions, and influence. - Source, author, and domain. - Language, geography, and demographics where available. - Topics, hashtags, key phrases, entities, intents, priority, and scam flags. - Media and image context where available. ## Analyse And Act Kommon Poll helps you: - See conversation trends and spikes. - Compare share of voice and competitors. - Analyse sentiment and audience signals. - Review individual mention cards. - Ask Kommon Poll AI about dashboards and results. - Export PDF, slides, CSV, and Excel reports. - Configure alerts across Email, WhatsApp, Teams, and Slack. ## Business Benefits ### Marketing And Brand - Measure brand health. - Track campaign performance. - Discover content ideas from topics, hashtags, and keyword trends. ### PR And Communications - Detect reputation risks early. - Monitor media coverage. - Shape responses with evidence from mentions and charts. ### Customer Experience And Support - Identify recurring issues. - Prioritize high-impact complaints. - Route mentions to the right team. ### Strategy And Leadership - Benchmark competitors. - Track market shifts. - Use public conversation data to support decisions. ## Supported Data Categories Coverage depends on platform rules, plan, permissions, and source setup. Common categories include: - Social media platforms such as Facebook, Instagram, X, TikTok, YouTube, LinkedIn, Reddit, and others where supported. - Web, news, blogs, and forums. - Review and rating platforms such as Google Reviews, app stores, Tripadvisor, Trustpilot, Booking.com, Agoda, Expedia, Hotels.com, and similar sources. For platform-specific limits, see [Tracking Capabilities by Platform](/tracking-capabilities-by-platform). --- URL: https://docs.kommonpoll.com/platform-overview-and-navigation Section: Getting Started Title: Platform Overview & Navigation Description: Learn how to use the Home Dashboard and main navigation to move from log in to insight. > Learn how to use the Home Dashboard, top bar, and Settings navigation to move from log-in to insight. The Kommon Poll homepage is a quick-access hub where you can resume work, review searches, manage team context, and open the platform settings that control monitoring, reports, notifications, billing, and account details. ![Kommon Poll homepage overview with navigation, toolbar, and history](/assets/img/docs/platform-overview/kommon-snap-1764064048791.png) ## Homepage Layout The homepage is divided into three main areas: - **Left navigation panel** - **Top action bar** - **Main workspace area** with recent searches and search history ## Left Sidebar ![The left navigation panel exposes the main exploration paths](/assets/img/docs/platform-overview/kommon-snap-1764063826056.png) The left sidebar provides access to the main app areas. ### Dashboard Returns you to the main search and history view. ### Saved Searches Opens your saved keyword searches. ### Full Search History Shows saved and unsaved searches across your workspace, with filtering and sorting options. ### Team Saved Searches Shows searches saved by team members. This entry is dynamic and may only appear when team-saved searches are available. ### Settings Opens the Settings hub. The current Settings page is grouped into: | Settings group | Items | | --- | --- | | Account settings | Account details, Subscriptions, Billing, Teams, Activity | | Monitoring | Social Tracking, Social Linking | | Report Settings | PDF Formats, Slide Formats | | Notifications | Notifications Center, WhatsApp Settings, Slack Settings | Use these paths for common setup tasks: - **Sidebar -> Settings -> Monitoring -> Social Tracking** - **Sidebar -> Settings -> Monitoring -> Social Linking** - **Sidebar -> Settings -> Notifications -> Notifications Center** - **Sidebar -> Settings -> Notifications -> WhatsApp Settings** - **Sidebar -> Settings -> Notifications -> Slack Settings** - **Sidebar -> Settings -> Report Settings -> PDF Formats** - **Sidebar -> Settings -> Report Settings -> Slide Formats** - **Sidebar -> Settings -> Account settings -> Account details** - **Sidebar -> Settings -> Account settings -> Subscriptions** - **Sidebar -> Settings -> Account settings -> Billing** - **Sidebar -> Settings -> Account settings -> Teams** - **Sidebar -> Settings -> Account settings -> Activity** Manual Tracking and integration requests are not separate sidebar items. Open them from **Sidebar -> Settings -> Monitoring -> Social Tracking**, then use the **Manual Tracking** or **Requests** buttons. ### Profile Section The profile area shows your current user and team context. If you belong to more than one team, use the team switcher before creating searches, changing settings, or reviewing quota. ### Usage Quota Usage information is handled through the Settings flow and quota panels rather than as a standalone left-sidebar destination in the current interface. ## Top Action Bar ![Top action bar with quick project creation and search controls](/assets/img/docs/platform-overview/kommon-snap-1764063851481.png) The top bar provides quick actions. ### Kommon Poll AI Ask The top bar can show an AI search field with the placeholder **Ask Kommon Poll AI about these results...** and an **Ask** button. It appears in supported result or dashboard contexts and sends your question to Kommon Poll AI with the current results as context. ### Start a New Project Opens the guided onboarding flow for creating a saved listening project. ### Quick Search Runs a lightweight search without completing the full project setup flow. This control can be dynamic; if your workspace has no usable saved searches yet or only a seeded sample search, Quick Search navigation may not appear until there is more search history. ### Full Screen / Expand View Toggles a more focused view of the current screen. ## Recent Searches ![Recent search cards capture quick lookups and team context](/assets/img/docs/platform-overview/kommon-snap-1764063868442.png) Recent search cards show: - Search type, such as own search or team search - Search name - Last run or last viewed time - Query preview - **Open search** action Use this area to resume recent investigations without rebuilding the query. ## Search History ![A detailed search history table surface](/assets/img/docs/platform-overview/kommon-snap-1764063895587.png) The search history table includes: - **Saved** tab for searches you saved - **Team** tab for team-saved searches - **All** tab for the broader search history - Search box for finding searches by title or keyword - Results-per-page controls This area is useful for teams managing multiple brands, campaigns, and recurring investigations. ### Search History Actions Depending on the row and permissions, search history actions can include: - Reopen or run the search again. - Remove a saved or historical item where permitted. - Open report settings or report branding for the saved search. - Open notification settings for the saved search. - Open search settings to adjust project details, query, topics, official accounts, or branding. Use the **Saved** tab for searches you own, **Team** for searches saved by team members, and **All** for the broader search history, including unsaved searches. ## Search Item Icons Search entries may show: - A brand logo, when available - Initials, when no logo is available These identifiers make long histories easier to scan. ## What You Can Do From The Homepage From the homepage you can: - Re-open recent searches - Start a new project - Run a quick search - Browse saved, team, and full search history - Ask Kommon Poll AI about supported result contexts - Open Settings for monitoring, notifications, report formats, account, billing, team, and quota work --- URL: https://docs.kommonpoll.com/cookbooks Section: Cookbooks Title: Cookbooks Overview Description: Practical Kommon Poll setup guides for common monitoring programs, team workflows, and reporting use cases. > Practical Kommon Poll setup guides for common monitoring programs, team workflows, and reporting use cases. Cookbooks are opinionated, step-by-step recipes. Use them when you know the business situation and want a working setup rather than a feature-by-feature explanation. Each cookbook includes: - What the setup is for. - Which Kommon Poll areas to configure. - Suggested query and tracking patterns. - Recommended filters, alerts, reports, and review cadence. - Best practices and mistakes to avoid. --- ## Choose A Cookbook | Use case | Start here | | --- | --- | | Always-on reputation monitoring for one brand | [Brand Monitoring Cookbook](/cookbook-brand-monitoring) | | Active incident, reputational risk, fraud, outage, or public backlash | [Crisis Monitoring Cookbook](/cookbook-crisis-monitoring) | | Regional, city-level, language, or community discussion for a global brand | [Local Discussion Monitoring For Global Brands](/cookbook-local-discussion-global-brands) | | Comparing your brand against competitors | [Competitor Monitoring Cookbook](/cookbook-competitor-monitoring) | | Managing many clients, brands, or teams | [Agency Setup Cookbook](/cookbook-agency-setup) | | Launching a campaign, product, event, or hashtag | [Campaign Launch Monitoring Cookbook](/cookbook-campaign-launch-monitoring) | | Weekly or monthly leadership reporting | [Executive Reporting Cookbook](/cookbook-executive-reporting) | | Finding product issues, support themes, and customer feedback | [Customer Experience And Product Feedback Cookbook](/cookbook-customer-experience-product-feedback) | --- ## Core Setup Pattern Most cookbooks use the same foundation: 1. Confirm the active team. 2. Define the listening goal. 3. Connect or request sources. 4. Build the query with AI Boolean Builder or the manual query builder. 5. Run a Quick Search. 6. Inspect the Mentions tab. 7. Save the project with title, type, description, topics, team, and owner. 8. Add Social Tracking sources where needed. 9. Choose tracking start mode: - **Backfill 30 Days** for supported recent-history collection. - **From Now Only** for new data going forward. 10. Configure alerts in Notifications Center. 11. Create reusable PDF and Slide formats. 12. Review, tag, respond, export, and share based on the workflow. --- ## Shared Best Practices - Always check the active team before saving searches or changing settings. - Use queries for keywords, names, hashtags, and exclusions. - Use filters for date range, sentiment, source, author, domain, geography, language, demographics, tags, subtopics, intents, reach, and priority. - Read Mentions before trusting charts. - Use tags consistently across teams. - Use **Add to Report** for representative examples. - Use Kommon Poll AI to summarize filtered context, then verify with charts and mention cards. - Create saved report formats before recurring reporting starts. - Keep alert rules narrow enough to be useful. --- ## Recommended Starting Stack For most mature programs, configure: - One saved project per major brand, campaign, competitor set, or client. - Social Tracking for official pages, important hashtags, groups, listings, and review sources. - Notifications Center rules for critical negative or priority mentions. - WhatsApp or Slack for urgent operational notifications. - Email for routine summaries. - PDF Format for management summaries. - Slide Format for presentations. - Full Card Data CSV for analyst investigation. Start with the cookbook closest to your situation, then adapt the steps to your plan, team structure, and data availability. --- URL: https://docs.kommonpoll.com/cookbook-brand-monitoring Section: Cookbooks Title: Brand Monitoring Cookbook Description: Set up an always-on brand monitoring program for reputation, customer issues, and executive reporting. > Set up an always-on brand monitoring program for reputation, campaign awareness, customer issues, and executive reporting. Use this cookbook when your team needs a reliable view of what people are saying about one brand across social media, news, web, reviews, and tracked sources. --- ## 1. Goal The goal is to maintain a reusable saved project that answers: - How much are people talking about the brand? - Is sentiment improving or getting worse? - Which platforms, authors, domains, hashtags, and topics are driving the conversation? - Which mentions need response, escalation, or reporting? - What should leadership know this week or month? --- ## 2. Create The Project 1. Open **Start a New Project**. 2. Confirm the active team. 3. Connect or confirm the sources you need. 4. Build the query with AI Boolean Builder or manual builder. 5. Run the search. 6. Open the Mentions tab. 7. Check whether the first page of mentions is relevant. 8. Save the project. Use project type **My Brand** when the monitored brand is your own brand. Use **General** if the project is a broader topic that includes the brand. --- ## 3. Suggested Query Structure Include: - Official brand name. - Common spelling variations. - Product names. - Website or domain references. - Official campaign hashtags. - Public handles where useful. - Common abbreviations. Example: ```text ("Brand Name" OR BrandName OR brandname.com OR "@brandhandle") ``` Add issue terms only when the project is issue-specific. For general brand monitoring, avoid forcing complaint words into the main query because that will miss neutral and positive mentions. Add exclusions after reviewing mentions: ```text ("Brand Name" OR BrandName) NOT hiring NOT jobs ``` --- ## 4. Configure Social Tracking Open: **Sidebar -> Settings -> Monitoring -> Social Tracking** Add high-value sources: - Official Facebook pages and public groups. - Official Instagram profiles and hashtags. - YouTube channels or videos. - Review listings. - Public forum or community links. - Important campaign hashtag sources. Choose the start mode: - Use **Backfill 30 Days** for official sources where recent history matters and is supported. - Use **From Now Only** for lower-priority or temporary sources. Backfill is limited recent-history collection, not unlimited history. --- ## 5. Save Project Details When saving, complete: - **Project title:** `Brand - Always-on Monitoring`. - **Project type:** My Brand. - **Project description:** what the project includes, what it excludes, key markets, and who uses it. - **Topics:** complaints, support, pricing, product quality, campaign, competitors, scam, media, reviews. - **Team and owner:** choose the team responsible for review and reporting. Use **Suggest description** and **Suggest topics** if you want a starting draft, then edit them. --- ## 6. Daily Review Workflow 1. Open the saved brand project. 2. Set date range to today or the last 24 hours. 3. Review Overview metrics. 4. Check trend charts for spikes. 5. Filter to negative sentiment and priority. 6. Sort Mentions by newest for live review. 7. Sort by influence or engagement for escalation review. 8. Tag important mentions. 9. Reply or generate responses where supported. 10. Add representative mentions to a report. 11. Ask Kommon Poll AI to summarize the filtered context. 12. Verify AI output against mentions. --- ## 7. Weekly Reporting Workflow 1. Set date range to the last 7 days. 2. Review Overview, Sentiment Analysis, Mention Analysis, Demographics, Image Analysis, Mentions, and Kommon Poll AI. 3. Use 1D or 1W timeframe controls on trend charts. 4. Filter by campaign hashtags, topics, or priority if needed. 5. Add 3 to 5 representative mentions to a report. 6. Export a PDF Report using a saved PDF Format. 7. Export Slides if leadership needs a presentation. Recommended PDF sections: - Numerical Summary. - Mention Count Chart. - Reach Chart. - Influence Chart. - Overall Polarity Chart. - Sentiment History Chart. - Source Distribution. - Key Authors. --- ## 8. Alerts Open: **Sidebar -> Settings -> Notifications -> Notifications Center** Recommended alerts: - Negative sentiment mention alerts. - Priority mention alerts. - Scam or suspicious content review, where available. - Daily email summary for brand team. - Slack or WhatsApp alerts for urgent issues. - Weekly summary for managers. Keep alerts focused. Too many broad alerts will cause teams to ignore them. --- ## 9. Best Practices - Keep one stable always-on brand project. - Create separate campaign projects for temporary campaigns. - Do not mix unrelated products into one query unless the dashboard should report them together. - Use tags for operational status, not only topics. - Use filters instead of changing the query for temporary analysis. - Review official account and tracking links monthly. - Revisit exclusions after major campaigns, new product names, or news events. --- ## 10. Checklist Before considering the setup complete: - The saved project is in the correct team. - Query includes brand variations and official handles. - Noise exclusions have been tested. - Official sources are tracked. - Backfill choice is intentional. - Topics are configured. - Notifications are configured. - PDF and Slide formats exist. - Review owner is clear. - Weekly reporting cadence is agreed. --- URL: https://docs.kommonpoll.com/cookbook-crisis-monitoring Section: Cookbooks Title: Crisis Monitoring Cookbook Description: Set up focused monitoring for spikes, negative sentiment, public backlash, scams, outages, or urgent brand risk. > Set up a focused crisis monitoring workflow for spikes, negative sentiment, public backlash, scams, outages, safety issues, or urgent brand risk. Use this cookbook when the team needs fast situational awareness and evidence-backed updates during an active issue. --- ## 1. Goal Crisis monitoring should answer: - What happened? - When did it start? - Which platforms, sources, authors, and regions are driving it? - How negative or severe is the conversation? - Which mentions need response or escalation? - Is the issue isolated, growing, or declining? - What should the response team do next? --- ## 2. Start From An Existing Brand Project If an always-on brand project exists: 1. Open the saved brand project. 2. Set the date range around the incident. 3. Filter by negative sentiment, priority, scam flags, issue terms, sources, or high reach. 4. Open the Mentions tab. 5. Tag confirmed crisis-related mentions. Starting from an existing project keeps historical brand context intact. --- ## 3. Create A Dedicated Crisis Project When Needed Create a separate crisis project when: - The issue has specific keywords that should not be added to the main brand query. - The crisis needs its own reports and alerts. - A response team needs a clean dashboard. - The incident may run for several days or weeks. Suggested project title: ```text Brand - Crisis - [Issue Name] - [Month Year] ``` Suggested project type: - General for a one-off issue. - Campaign if the crisis is tied to a campaign. - My Brand if it should remain part of brand operations. --- ## 4. Suggested Query Structure Use the brand terms plus the issue terms. ```text ("Brand Name" OR BrandName OR "@brandhandle") AND ("issue term" OR "complaint phrase" OR hashtag) ``` Include: - Brand name and variations. - Product or service involved. - Incident keyword. - Complaint phrases. - Viral hashtags. - Named executives, locations, or event names if relevant. - Scam or impersonation phrases where relevant. Avoid making the query too narrow. You can use filters later to isolate specific angles. --- ## 5. Tracking Sources Open: **Sidebar -> Settings -> Monitoring -> Social Tracking** Add or verify: - Official brand pages. - Posts that triggered the issue. - Public groups or threads discussing the issue. - Crisis hashtags. - Review pages if reviews are part of the issue. - News or community URLs where possible. Choose **Backfill 30 Days** for critical supported sources when the issue may have started before setup. Choose **From Now Only** for live monitoring when historical data is not needed or backfill would waste quota. --- ## 6. Crisis Filters Use filters to isolate the active issue: - Date range around the incident. - Negative sentiment. - Priority. - Scam or suspicious content where available. - High reach. - Specific platforms. - Domains or authors. - Hashtags. - Subtopics and intents. - Mention type, such as comments or posts. - Countries or languages when the issue is local. Save or document the filter combination used for each report so updates are comparable. --- ## 7. Live Review Workflow During the active period: 1. Review the Overview tab every 30 to 60 minutes or at the interval your team needs. 2. Use 1D chart aggregation for daily movement. 3. Open Mentions. 4. Sort by newest for live monitoring. 5. Sort by influence or engagement for escalation. 6. Visit high-impact original posts. 7. Tag confirmed examples. 8. Use **Add to Report** for representative mentions. 9. Use **Reply**, **Generate Response**, **Send**, **Message**, or **Mark as complete** only where supported and after review. 10. Ask Kommon Poll AI for a filtered summary. 11. Verify the summary before sharing it. --- ## 8. Alerts Recommended alert channels: - WhatsApp for urgent escalation. - Slack for response team coordination. - Teams for Microsoft-based response workflows. - Email for scheduled summaries. Recommended rules: - Negative mention alerts. - High-priority mention alerts. - High-reach mentions. - Scam or fraud-related mentions. - Daily or more frequent summaries where appropriate. Keep the audience small for urgent alerts. Send broad summaries only after the facts are checked. --- ## 9. Reporting For a crisis update, use a short format: 1. Current status. 2. Mention volume trend. 3. Reach trend. 4. Sentiment trend. 5. Top sources or platforms. 6. Main themes. 7. Representative mention examples. 8. Open risks. 9. Recommended action. Use PDF for a fixed update. Use a Dashboard share link or Mention Wall for live visibility. --- ## 10. Best Practices - Separate confirmed facts from early signals. - Use exact date ranges in every update. - Verify original sources before escalation. - Avoid relying only on AI summaries. - Keep response drafts human-reviewed. - Tag every confirmed issue mention consistently. - Close or archive the crisis project after the incident ends. - Convert lessons learned into query exclusions, alerts, or tracking updates. --- ## 11. Checklist - Crisis keywords and hashtags are captured. - Date range is correct. - Critical sources are tracked. - Backfill choice is intentional. - Alerts go only to responsible teams. - Mention examples are verified. - AI summaries are checked. - Report format is ready. - Escalation owner is known. - Completion criteria are defined. --- URL: https://docs.kommonpoll.com/cookbook-local-discussion-global-brands Section: Cookbooks Title: Local Discussion Monitoring For Global Brands Description: Monitor regional issues, language differences, local sources, and city or market-level conversation. > Monitor local discussion, regional issues, language differences, and city-level conversation for global or multi-market brands. Use this cookbook when a global brand needs to understand what is happening in specific countries, cities, languages, communities, or local platforms. --- ## 1. Goal Local discussion monitoring should answer: - Which regions are talking about the brand? - What local issues, languages, or communities are shaping the conversation? - Are complaints concentrated in one market? - Which local platforms, domains, authors, or hashtags matter? - Does the global brand message work locally? - Which local mentions need regional team action? --- ## 2. Choose Your Structure There are two common setups. ### One Global Project With Local Filters Use this when: - The brand query is mostly the same globally. - The team wants one dashboard. - Regions are compared mainly through filters. Setup: 1. Create one brand project. 2. Include global and local brand spellings. 3. Use country, language, domain, author, hashtag, and platform filters for regional analysis. 4. Use tags for regional themes. ### Separate Regional Projects Use this when: - Markets use different brand names. - Local teams own their own reporting. - Each region needs separate alerts. - Local languages and sources are very different. Setup: 1. Create one project per region or market. 2. Use region-specific terms, sources, hashtags, and topics. 3. Assign each project to the correct team or owner. 4. Configure alerts per region. --- ## 3. Suggested Query Structure Include: - Global brand name. - Local brand spellings. - Transliterations or local-language variants. - Local product names. - Regional campaign hashtags. - Local handles. - Local issue terms if the project is region-specific. Example: ```text ("Brand Name" OR BrandName OR "Local Brand Spelling" OR "@localhandle") ``` For local issue monitoring: ```text ("Brand Name" OR "Local Brand Spelling") AND ("delivery issue" OR "store name" OR "local hashtag") ``` Keep language and country constraints in filters when possible. --- ## 4. Local Source Setup Open: **Sidebar -> Settings -> Monitoring -> Social Tracking** Add: - Local official pages. - Local Instagram profiles. - Market-specific hashtags. - Local YouTube channels. - Country or city review listings. - Local forums or community pages where supported. - Regional campaign pages. Use **Backfill 30 Days** for important local sources when recent history matters. Use **From Now Only** for new campaigns, temporary local events, or lower-priority sources. --- ## 5. Filters To Use For local monitoring, use: - Countries. - Languages. - Nationalities where available. - Domains. - Authors. - Sources and platforms. - Hashtags. - Subtopics. - Intents. - Sentiment. - Priority. - Reach. If the country filter is sparse, use language, local domains, local authors, local hashtags, and platform filters as supporting signals. --- ## 6. Regional Review Workflow 1. Open the global or regional project. 2. Set the date range. 3. Filter by country or language. 4. Add platform or domain filters if needed. 5. Review Overview for volume and reach. 6. Review Sentiment Analysis for local tone. 7. Review Mention Analysis for domains, post types, CTAs, hashtags, and keyword trends. 8. Open Mentions. 9. Visit high-impact original posts. 10. Tag examples with the region name. 11. Add regional examples to reports. 12. Ask Kommon Poll AI to summarize the local filtered context. 13. Verify the summary with mention cards. --- ## 7. Local Alerts Recommended alert rules: - Negative sentiment in a target country or language. - High-reach local author or publisher. - Local scam or impersonation examples. - Regional campaign hashtag spikes. - Local review platform complaints. Recommended channels: - Email for regional summary. - WhatsApp for urgent local incidents. - Slack or Teams for local market teams. --- ## 8. Reporting Local Discussion A useful local report includes: 1. Region or language. 2. Date range. 3. Volume and reach. 4. Sentiment. 5. Main topics or intents. 6. Key platforms or domains. 7. Representative local mentions. 8. Recommended local action. For global reports, show each market using the same metrics and timeframe so comparisons are fair. --- ## 9. Best Practices - Work with local teams to confirm keywords and slang. - Keep local project descriptions explicit. - Use local tags consistently. - Verify translations and AI summaries before sharing. - Do not assume missing data means no conversation. - Compare markets only when queries and filters are equivalent. - Review local sources monthly because pages, listings, and hashtags change. --- ## 10. Checklist - Local spellings and handles are included. - Local sources are tracked. - Country and language filters have been tested. - Local teams know which project to use. - Regional alerts are routed correctly. - Report format supports regional comparisons. - Local mention examples are verified. --- URL: https://docs.kommonpoll.com/cookbook-competitor-monitoring Section: Cookbooks Title: Competitor Monitoring Cookbook Description: Compare share of voice, reach, engagement, sentiment, platforms, campaigns, and mention examples. > Set up competitor monitoring to compare share of voice, reach, engagement, sentiment, platforms, campaigns, and mention examples. Use this cookbook when you need to understand how your brand performs against one or more competitors. --- ## 1. Goal Competitor monitoring should answer: - Which brand has the largest share of voice? - Which competitor is gaining reach or engagement? - Which brand has the strongest positive or negative sentiment? - What topics, campaigns, hashtags, or CTAs are driving competitor attention? - Which competitor mentions should be used as examples? - What should your team change in messaging, product, PR, or campaign strategy? --- ## 2. Define The Competitor Set Start with a focused list. Good starting point: - Your brand. - 2 to 5 direct competitors. - 1 aspirational competitor if useful. Avoid adding too many brands to the first version. Large competitor sets are harder to query, filter, and explain. --- ## 3. Create The Project 1. Open **Start a New Project**. 2. Choose project type **Competitor** where appropriate. 3. Build a query that captures your brand and competitor names. 4. Run the query. 5. Open Mentions and confirm each competitor is represented correctly. 6. Save the project with a title such as: ```text Competitor Benchmark - [Category] - [Market] ``` 7. Add topics such as pricing, product quality, campaign, customer support, reviews, features, availability, and reputation. --- ## 4. Suggested Query Pattern Use OR groups for each brand and variation. ```text ("Our Brand" OR OurBrand OR "@ourbrand" OR ourbrand.com) OR ("Competitor A" OR CompetitorA OR "@competitora") OR ("Competitor B" OR CompetitorB OR "@competitorb") ``` Add exclusions for ambiguous names: ```text ("Apple" AND (phone OR iPhone OR Mac)) NOT fruit ``` If competitor names are too ambiguous, consider separate saved searches or stricter query groups. --- ## 5. Configure Sources Open: **Sidebar -> Settings -> Monitoring -> Social Tracking** Track: - Official competitor pages where public tracking is supported. - Competitor hashtags. - Competitor YouTube channels. - Review listings. - Key campaign sources. - Important public groups or communities. Use **Backfill 30 Days** for important competitor sources when recent history is needed and supported. Use **From Now Only** when you only need future monitoring. --- ## 6. Dashboard Review Open the Competitors tab and review: - Competitor mention count trend. - Competitor influence score trend. - Competitor social reach trend. - Competitor sentiment bubble chart. - Platform mention distribution. - Share of voice. - Positive, negative, and top engagement competitor mentions where available. Then open Mentions and inspect examples. Competitor charts without examples are not enough for strategy decisions. --- ## 7. Monthly Competitor Workflow 1. Set date range to the month. 2. Review share of voice, reach, engagement, and sentiment. 3. Use 1W or 1M aggregation for trends. 4. Filter by competitor name or topic. 5. Sort Mentions by engagement or influence. 6. Add representative competitor examples to a report. 7. Ask Kommon Poll AI to summarize competitor movement. 8. Verify AI output. 9. Export Slides using a competitor Slide Format. --- ## 8. Best Practices - Keep competitor query logic balanced. - Include spelling variations equally across brands. - Use the same date range for comparisons. - Avoid comparing a broad query for one competitor with a narrow query for another. - Review high-reach mentions before making conclusions. - Separate campaign-specific competitor analysis from always-on competitor tracking. - Use Full Card Data CSV for deep analyst review. --- ## 9. Checklist - Competitor names and variations are included. - Ambiguous competitor terms have exclusions. - Competitor sources are tracked where supported. - Competitor dashboard tabs show usable data. - Report format includes competitor slides. - Examples are added to reports. - Monthly cadence is set. --- URL: https://docs.kommonpoll.com/cookbook-agency-setup Section: Cookbooks Title: Agency Setup Cookbook Description: Manage multiple clients, brands, teams, reports, tracking links, and alert workflows. > Set up Kommon Poll for agencies managing multiple clients, brands, campaigns, teams, reports, and alert workflows. Use this cookbook when one organization runs monitoring for several clients or internal brand teams. --- ## 1. Goal An agency setup should make it easy to: - Separate client data. - Assign ownership. - Manage saved searches and tracking links. - Reuse report formats. - Route alerts to the right client or account team. - Avoid quota surprises. - Produce consistent reports across clients. --- ## 2. Team Structure Use teams to separate work contexts. Common models: | Model | Use when | | --- | --- | | One team per client | Each client needs separate saved searches, quota context, and reporting setup. | | One team per business unit | The agency manages multiple departments inside the same client. | | One agency team with clear naming | Smaller agencies need simpler administration. | Before creating projects, confirm which team should own the work. The active team affects saved searches, quota, tracking links, report formats, notifications, and account context. --- ## 3. Naming Conventions Use clear names so teams can scan search history. Recommended project names: ```text [Client] - Brand Monitoring - [Market] [Client] - Campaign - [Campaign Name] [Client] - Crisis - [Issue Name] [Client] - Competitors - [Category] [Client] - Reviews - [Market] ``` Recommended tags: ```text Client review Escalate PR risk Support follow-up Report example Resolved Competitor Campaign ``` Keep tag names consistent across clients only when they mean the same thing. --- ## 4. Create Client Projects For each client: 1. Switch to the correct team. 2. Create the saved project. 3. Add a description that states scope, included markets, excluded noise, and account owner. 4. Add topics for reporting and filters. 5. Connect or request sources. 6. Add Social Tracking links. 7. Choose Backfill 30 Days only for important supported sources. 8. Configure Notifications Center rules. 9. Create or assign PDF and Slide formats. 10. Run a test export. --- ## 5. Report Formats For Agencies Create reusable team formats: - Monthly client PDF. - Campaign readout slides. - Crisis update PDF. - Competitor benchmark deck. - Executive summary slides. Use: - **Sidebar -> Settings -> Report Settings -> PDF Formats** - **Sidebar -> Settings -> Report Settings -> Slide Formats** Remember that report branding is separate and belongs to each saved search or project. Use Search Settings -> Report branding for logo and accent color. --- ## 6. Alert Routing Open: **Sidebar -> Settings -> Notifications -> Notifications Center** Recommended setup: - Email summaries to client stakeholders. - Slack alerts to the account team. - WhatsApp alerts for urgent crises. - Teams alerts for Microsoft-based clients. For each alert, confirm: - Correct team. - Correct saved search. - Correct channel. - Correct recipients. - Correct sentiment range or mention type. - Whether daily or weekly summaries are enabled. --- ## 7. Team Management Open: **Sidebar -> Settings -> Account settings -> Teams** Agency admins should: - Review team membership regularly. - Remove users who no longer need access. - Reassign saved searches and tracking links before removing members when prompted. - Change member roles only when the user should manage team settings. - Keep ownership clear for each client workspace. --- ## 8. Quality Control Routine Weekly: 1. Review quota and activity. 2. Check failed or noisy alerts. 3. Review high-priority mentions across clients. 4. Confirm report formats are still correct. 5. Remove old campaign tracking links. Monthly: 1. Review each client's saved projects. 2. Confirm source tracking still works. 3. Update query exclusions. 4. Archive old reports. 5. Reassign assets if team ownership changed. --- ## 9. Best Practices - Do not mix client work in the wrong team. - Keep one owner per saved search. - Use client-specific report branding. - Use standard report formats for repeatability. - Keep alert recipients minimal. - Document what each topic means. - Use Full Card Data CSV for analyst handoff. - Review quota before large backfill or export work. --- ## 10. Checklist - Team structure is defined. - Naming conventions are agreed. - Client projects are in the right teams. - Tracking links are assigned. - Report branding is configured per client. - PDF and Slide formats are created. - Alerts are routed to the right recipients. - Member roles are reviewed. - Asset reassignment process is understood. --- URL: https://docs.kommonpoll.com/cookbook-campaign-launch-monitoring Section: Cookbooks Title: Campaign Launch Monitoring Cookbook Description: Monitor campaigns, launches, events, hashtags, creator activations, and post-campaign reporting. > Monitor a campaign, launch, event, hashtag, creator activation, or product announcement from pre-launch through post-campaign reporting. Use this cookbook when a campaign has a clear date range, campaign terms, hashtags, creative assets, CTAs, or stakeholder reporting requirements. --- ## 1. Goal Campaign monitoring should answer: - Did the campaign create conversation? - Which platforms and hashtags drove awareness? - Was sentiment positive, neutral, or negative? - Which posts created the most reach or engagement? - Which CTAs appeared in mentions? - Which visuals or creative assets were shared? - What should change in future campaigns? --- ## 2. Create The Campaign Project 1. Open **Start a New Project**. 2. Choose project type **Campaign**. 3. Build a query using campaign terms. 4. Run a Quick Search. 5. Review Mentions for relevance. 6. Save the project. 7. Add topics such as awareness, engagement, creators, complaints, leads, CTA, visuals, competitors, and support. Suggested title: ```text Campaign - [Campaign Name] - [Market] - [Year] ``` --- ## 3. Suggested Query Structure Include: - Campaign name. - Campaign slogan. - Official hashtag. - Organic hashtag variations. - Product or event name. - Creator handles if relevant. - Brand name and handle. Example: ```text ("Campaign Name" OR "#CampaignHashtag" OR "Campaign slogan" OR "Product Name") ``` If the campaign name is generic, pair it with the brand: ```text ("Brand Name" OR BrandName) AND ("Campaign Name" OR "#CampaignHashtag") ``` --- ## 4. Configure Sources Open: **Sidebar -> Settings -> Monitoring -> Social Tracking** Track: - Official campaign posts. - Campaign hashtags. - Creator posts where supported. - Event pages. - Campaign landing page references. - YouTube videos. - Public groups or communities discussing the campaign. Use **From Now Only** before launch if you only need live tracking. Use **Backfill 30 Days** for supported sources if the campaign already started and recent history is needed. --- ## 5. Launch-Day Workflow 1. Set date range to today. 2. Review Overview every few hours or based on campaign importance. 3. Use 1D aggregation on time-series charts. 4. Open Hashtag Analysis. 5. Review Post Type and CTA Type charts. 6. Open Image Analysis if creative or visual use matters. 7. Sort Mentions by newest for live monitoring. 8. Sort by engagement for viral content. 9. Tag creator posts, complaints, positive examples, and report examples. 10. Share a Mention Wall with the launch team if live visibility is needed. --- ## 6. Post-Campaign Workflow 1. Set the final campaign date range. 2. Review mention count, reach, influence, interactions, sentiment, hashtags, keywords, post types, CTAs, and image analysis. 3. Filter by platform to compare performance. 4. Filter by sentiment to find praise and criticism. 5. Add top positive, negative, and high-engagement mentions to a report. 6. Ask Kommon Poll AI for a campaign summary. 7. Verify the AI output. 8. Export Slides using a campaign Slide Format. 9. Export Simplified CSV for quick stakeholder analysis or Full Card Data CSV for deeper analyst review. --- ## 7. Recommended Alerts - Daily summary during campaign period. - Negative sentiment alert. - High-reach mention alert. - Priority mention alert. - Slack or Teams alert for campaign team. - WhatsApp alert only for urgent campaign risk. --- ## 8. Best Practices - Create the campaign project before launch day. - Test the query with Quick Search. - Track official hashtags early. - Separate campaign monitoring from always-on brand monitoring. - Use tags for creator posts and report examples. - Check image and CTA analysis, not only sentiment. - Save the final report format before the campaign ends. --- ## 9. Checklist - Campaign query is tested. - Official hashtags are tracked. - Launch date range is defined. - Alerts are configured. - Mention Wall is ready if needed. - Slide Format is ready. - Report examples are tagged. - Post-campaign export workflow is known. --- URL: https://docs.kommonpoll.com/cookbook-executive-reporting Section: Cookbooks Title: Executive Reporting Cookbook Description: Build weekly or monthly leadership reports with consistent metrics, verified examples, and reusable formats. > Build a weekly or monthly executive reporting workflow with consistent metrics, verified examples, and reusable report formats. Use this cookbook when leadership, clients, or senior stakeholders need a clear summary rather than raw dashboards. --- ## 1. Goal Executive reporting should answer: - What changed? - Why did it change? - How large was the change? - Was the impact positive, negative, or neutral? - Which examples prove the point? - What should the business do next? --- ## 2. Prepare The Saved Search 1. Open the saved brand, campaign, competitor, or topic project. 2. Confirm the query is still accurate. 3. Confirm tracking sources are current. 4. Set report branding in Search Settings: - Logo. - Accent color. 5. Confirm topics are useful for filtering and explanation. Report branding is separate from PDF and Slide formats. --- ## 3. Create Report Formats Open: - **Sidebar -> Settings -> Report Settings -> PDF Formats** - **Sidebar -> Settings -> Report Settings -> Slide Formats** Create: - Executive PDF for concise fixed summaries. - Executive Slides for meetings. - Detailed analyst format if the team needs deeper backup. Recommended executive PDF sections: - Numerical Summary. - Mention Count Chart. - Reach Chart. - Influence Chart. - Overall Polarity Chart. - Sentiment History Chart. - Source Distribution. - Key Authors. Recommended executive slides: - Cover. - Overview. - Mention count or trend. - Reach or influence. - Sentiment summary. - Source or platform distribution. - Top positive or negative mentions. - Handpicked mentions. - End Slide. --- ## 4. Weekly Report Workflow 1. Set date range to the last 7 days. 2. Use the same filters each week unless the report clearly states otherwise. 3. Review Overview and trend charts. 4. Use 1D or 1W aggregation. 5. Review Sentiment Analysis. 6. Review Mention Analysis for domains, post types, CTAs, hashtags, and keyword trends. 7. Review Mentions and add 3 to 5 representative examples. 8. Ask Kommon Poll AI for a draft summary. 9. Verify the summary with charts and mentions. 10. Export PDF or Slides using the saved format. --- ## 5. Monthly Report Workflow 1. Set date range to the month. 2. Use 1W or 1M aggregation. 3. Compare with the previous month if your process includes comparison. 4. Review platform, sentiment, topic, demographic, image, and competitor changes. 5. Add representative examples. 6. Export Slides for leadership review. 7. Export CSV only if the team needs raw evidence. --- ## 6. Writing The Executive Summary Use this structure: 1. Overall movement: volume, reach, influence, sentiment. 2. Main drivers: platforms, domains, authors, hashtags, topics. 3. Risks: negative, priority, scam, or crisis mentions. 4. Opportunities: positive mentions, campaign wins, creators, local markets. 5. Evidence: 2 to 5 mention examples. 6. Action: what the team should do next. Avoid long metric lists. Executives need meaning, evidence, and action. --- ## 7. Best Practices - Keep date ranges consistent. - State filters clearly. - Use the same saved format for recurring reports. - Verify AI-written summaries. - Do not include too many mention examples. - Use Slides for meetings and PDF for records. - Keep raw CSV for analysts, not executives. - Add context when a chart spike is caused by one viral post. --- ## 8. Checklist - Saved search is current. - Report branding is configured. - PDF and Slide formats exist. - Date range is correct. - Filters are documented. - Mentions are verified. - AI summary is checked. - Export type matches the audience. --- URL: https://docs.kommonpoll.com/cookbook-customer-experience-product-feedback Section: Cookbooks Title: Customer Experience And Product Feedback Cookbook Description: Find customer issues, product feedback, support needs, feature requests, and recurring complaints. > Use Kommon Poll to find customer issues, product feedback, support needs, feature requests, and recurring complaints. Use this cookbook when customer experience, product, support, or operations teams need to understand what people are asking for or struggling with. --- ## 1. Goal Customer experience and product feedback monitoring should answer: - What are customers complaining about? - Which product features are mentioned most? - Which issues are increasing? - Which platforms contain support requests? - Which comments need a reply? - Which feedback should product or operations review? - What examples should be exported for investigation? --- ## 2. Project Setup You can use an existing brand project or create a dedicated feedback project. Create a dedicated project when: - The feedback program has its own owner. - The product team needs separate reports. - Support issues should not be mixed into broad brand reporting. - The query needs product-specific terms. Suggested title: ```text Brand - Customer Feedback - [Product or Market] ``` --- ## 3. Suggested Query Structure Start with brand and product terms. ```text ("Brand Name" OR BrandName) AND ("Product Name" OR "feature name" OR app OR service) ``` For support-specific monitoring: ```text ("Brand Name" OR BrandName) AND (broken OR issue OR problem OR "not working" OR refund OR support OR complaint) ``` Do not make the query too negative if you also need feature praise, recommendations, or purchase intent. Use sentiment and intent filters after collection. --- ## 4. Tracking Sources Track sources where customers leave feedback: - Official social pages. - App store review listings. - Google Reviews. - Product review pages. - YouTube videos. - Support-related public communities. - Campaign or product hashtags. Use **Backfill 30 Days** for important review listings or support sources when recent history matters. Use **From Now Only** for new sources. --- ## 5. Filters For Feedback Review Use: - Negative sentiment. - Intent filters such as complaint, inquiry, recommendation, or support request where available. - Subtopics and product topics. - Mention type: comments or posts. - Platform or source. - Domain or review listing. - Priority. - Reach. - Language or country. Use tags to create operational categories: - Bug. - Feature request. - Pricing. - Delivery. - Refund. - Support needed. - Resolved. - Product team. --- ## 6. Daily Triage Workflow 1. Open the feedback project. 2. Set date range to today or last 24 hours. 3. Filter by negative sentiment, complaint intent, or support-related topics. 4. Sort Mentions by newest. 5. Review priority and high-reach mentions. 6. Use **Reply** or **Generate Response** where supported. 7. Use **Message** where direct follow-up is supported. 8. Tag the issue type. 9. Mark the item complete after handling where the workflow supports it. 10. Add major examples to a report. --- ## 7. Weekly Product Insight Workflow 1. Set date range to the last 7 days. 2. Review topic, keyword trend, hashtag, domain, and platform charts. 3. Filter by product topics. 4. Review top negative and high-engagement mentions. 5. Tag recurring issue themes. 6. Ask Kommon Poll AI to summarize the main customer issues. 7. Verify the summary against mention examples. 8. Export Full Card Data CSV for product analysis if needed. 9. Export a PDF or Slides summary for stakeholders. --- ## 8. Best Practices - Keep support tags consistent. - Separate operational triage from reporting. - Correct sentiment on important examples. - Verify original sources before escalation. - Use Full Card Data CSV for deep product review. - Track app store and review listings where supported. - Report both issue volume and representative examples. - Close the loop by marking handled workflow items complete. --- ## 9. Checklist - Product and support terms are included. - Review sources are tracked. - Feedback tags are defined. - Alerts are routed to support or CX. - Product team knows where exports are stored. - Weekly review cadence is defined. - Examples are verified before product decisions. --- URL: https://docs.kommonpoll.com/define-your-social-listening-goal Section: Creating Listening Projects Title: Define Your Social Listening Goal Description: Clarify what you want to listen to, why it matters, and how Kommon Poll should structure your data. > Clarify what you want to listen to, why it matters, and how Kommon Poll should structure your data. A **Listening Project** is the core building block of Kommon Poll. Each project defines: - What you want to listen to (brand, campaign, competitor, topic). - Where you want to listen (platforms, tracking links, regions). - How the data is grouped (filters, tags, dashboards, reports). This page walks you through defining your goal so that later steps—keywords, quick searches, and project setup—produce clean, meaningful data. ## 2.1 Define Your Social Listening Goal Before creating anything in Kommon Poll, take a moment to clarify your intention. A clear goal will: - Make it easier to design your keywords. - Reduce noise and irrelevant mentions. - Help you interpret the dashboard correctly. Here are the most common goal types. ### Brand Monitoring Use this when you want to track everything people are saying about your brand. Typical questions: - How often is my brand mentioned? - Are people speaking positively or negatively about us? - What topics or issues keep coming up? - Who are the most influential people talking about us? Examples: - Track “Kommon Poll”, “KommonPoll”, “kommonpoll.com”, plus any local language variants. - Include official product names, nicknames, and common misspellings. ### Campaign Tracking Use this for specific campaigns, events, or product launches. Typical questions: - How much buzz is this campaign generating? - Are the reactions mostly positive or negative? - Which creatives, slogans, or hashtags are performing best? - Which channels drive the most impact? Examples: - Track campaign hashtags, slogans, influencer handles, and campaign-specific URLs. ### Competitor Analysis Use this to monitor competitor brands or the broader category. Typical questions: - How does our share of voice compare to competitors? - Where are competitors getting praised or criticised? - What product attributes or features are people talking about most? - Where are the gaps or opportunities in the market? Examples: - Track competitor brand names and product names, including short forms and common misspellings. ### Other Goal Types Depending on your organisation, you may also have: - **Crisis / Reputation Monitoring** – dedicated to risk terms or sensitive topics. - **Market / Topic Research** – focused on generic topics like “EV charging” or “interest rates”. > Tip: If you’re trying to listen to very different topics, it’s usually better to create separate projects rather than one giant one. This keeps dashboards cleaner and easier to interpret. --- URL: https://docs.kommonpoll.com/selecting-keywords-and-hashtags Section: Creating Listening Projects Title: Selecting Keywords & Hashtags Description: Design the keywords and hashtags that power your project’s listening accuracy. > Design the keywords and hashtags that power your project’s listening accuracy. Your keywords and hashtags are the “ears” of your project. Good keywords mean **better signal, less noise**. Think in layers: - Core brand terms. - Campaign or product terms. - Competitor terms (if relevant). - Context or topic terms (optional). - Exclusions to reduce noise. ## Step 1: List Core Brand & Product Terms Include: - Official brand names (e.g., Kommon Poll, KommonPoll). - Product or sub-brand names. - Company name (if different from brand name). - Common misspellings or spacing variations. - Local-language or transliterated versions, if your audience uses them. **Example:** - Kommon Poll, KommonPoll, kommonpoll.com. - Local variants or scripts where applicable. ## Step 2: Include Handles, Usernames & URLs Where relevant, add: - Social media handles (e.g., `@kommonpoll`). - Branded URLs (e.g., `kommonpoll.com`). - Short-links used in campaigns (if they’re consistently used). This helps pick up mentions even when users don’t write the brand name in plain text. ## Step 3: Add Campaign & Hashtag Terms For campaign-focused projects, include: - Campaign hashtags (e.g., `#ListenAtScale`, `#KommonPollAI`). - Slogans, taglines, or recurring phrases. - Influencer handles participating in the campaign. **Examples:** - `#YourCampaignHashtag`. - “Listen at scale”, “AI-powered social intelligence”. ## Step 4: Add Competitor & Category Terms (If Needed) For competitor projects or category research, include: - Competitor brand names and product names. - Common abbreviations, nicknames, or local terms. - Category terms (e.g., “EV charging”, “loan rates”, “insurance claims”). You can track competitors in separate projects or as part of the same project with filters, depending on how you want to compare. ## Step 5: Use Exclusions to Reduce Noise Some words are very common or ambiguous (e.g., “Apple”, “Maybank”, “Signal”) and can bring in irrelevant mentions. Whenever possible: - Identify unrelated meanings of your keywords. - Add exclusion terms (for example, exclude “apple pie” if you’re the tech company, not the fruit). - Narrow by language, region, or source types if that helps. > Tip: Start with a focused set of keywords. Once you see real mentions coming in, you can iterate—adding terms that you see often and excluding ones that create noise. --- URL: https://docs.kommonpoll.com/performing-a-quick-search Section: Creating Listening Projects Title: Performing a Quick Search Description: Test ideas and keywords with a lightweight search before creating a full project. > Test a brand, topic, campaign, or issue before turning it into a saved listening project. Quick Search is the fastest way to move from an idea to live results. Use it when you need to validate whether a query is useful, check recent conversation volume, or explore a topic before deciding whether it deserves a full project setup. Quick Search can be reached from the top action bar when it is available for your account and workspace context. Some navigation entries are dynamic, so Quick Search may be hidden when there are no usable saved searches yet or only a seeded sample search exists. --- ## When To Use Quick Search Use Quick Search for: - Checking whether a brand, competitor, campaign, hashtag, or public issue has enough mentions to monitor. - Testing a Boolean query before saving it as a project. - Running one-off investigations that do not need ongoing alerts or scheduled reports. - Comparing query variations before choosing the final wording. - Finding example mentions quickly for a meeting or report. Use a saved project instead when you need team ownership, reusable topics, report branding, notifications, social tracking sources, or regular exports. --- ## 1. Open Quick Search ![Quick Search button on the toolbar](/assets/img/docs/quick-search/kommon-snap-1764064517561.png) 1. Open Kommon Poll. 2. Use the top action bar or available navigation entry to open **Quick Search**. 3. Confirm that you are in the correct team context if your account belongs to multiple teams. 4. Decide whether you want AI to generate the Boolean query or whether you want to build it manually. The team context matters because usage quota, saved searches, linked sources, report formats, and notification settings can be team-specific. --- ## 2. Build A Query With AI Boolean Builder AI Boolean Builder is useful when you know the brand or topic but do not want to write Boolean logic from scratch. ![AI Boolean builder with the Generate Boolean Query button](/assets/img/docs/quick-search/kommon-snap-1764071684773.png) 1. Enter the brand, product, campaign, competitor, hashtag, or topic you want to search. 2. Choose the query length: - **Short Query** for quick testing and narrow topics. - **Medium Query** for most brand and campaign searches. - **Long Query** for broad topics, multiple product names, or complex competitor spaces. 3. Click **Generate Boolean Query**. 4. Wait while Kommon Poll generates the query. 5. Review the generated logic in the builder. 6. Fix obvious problems before searching, such as missing brand spellings, overly broad topic words, or exclusions that are too aggressive. Kommon Poll attempts to clean the generated Boolean query and apply it to the visual query builder. If the UI shows that the generated query needs review, adjust it before running the search. --- ## 3. Build A Query Manually Manual mode gives you full control over the exact query logic. ![Generate Query Manually mode highlighted in Quick Search](/assets/img/docs/quick-search/kommon-snap-1764071680573.png) 1. Click **Generate Query Manually**. 2. Add your first keyword, phrase, hashtag, or handle. 3. Choose where the rule should match, such as the entire mention, title, or text content. 4. Choose the match type, such as contains phrase, contains, does not contain phrase, or does not contain. 5. Add more rules for variations and related terms. 6. Group related rules with **OR** when any term may match. 7. Use **AND** only when every concept must be present. 8. Add exclusions for repeated noise after you see sample results. Manual mode is best for precise monitoring, regulated terms, ambiguous brand names, crisis queries, and competitor comparisons. --- ## 4. Use Good Boolean Patterns Start simple, then refine. Use quoted phrases for exact names: ```text "Kommon Poll" ``` Use **OR** for variations: ```text ("Kommon Poll" OR KommonPoll OR kommonpoll.com) ``` Use **AND** when a topic must appear with the brand: ```text ("Kommon Poll" OR KommonPoll) AND (pricing OR dashboard OR report) ``` Use **NOT** for obvious noise: ```text ("Commercial Bank" OR ComBank) NOT cricket NOT "trading card" ``` Use filters instead of query text for structured attributes such as platform, date range, sentiment, author, domain, country, language, demographics, tags, subtopics, intents, reach, or priority. --- ## 5. Run The Search ![Quick Search page with the Search button](/assets/img/docs/quick-search/kommon-snap-1764071703893.png) 1. Review the final query. 2. Click **Search**. 3. Wait for the results to load. 4. Check the Overview and Mentions tabs first: - Overview tells you whether the query has meaningful volume and trend movement. - Mentions tells you whether the returned content is actually relevant. 5. Apply filters if the result set is too broad. 6. Search inside the Mentions feed if you need a specific word, handle, or issue inside the current result set. If the results are too noisy, return to the query and add targeted exclusions. If the results are too small, broaden the query with more spelling variations, hashtags, or related terms. --- ## 6. Decide Whether To Save The Search Save the search when it will be reused, shared, reported on, or monitored over time. When saving, complete the project details: 1. Enter a clear project title. 2. Select the project type, such as General, My Brand, Sub Brand, Competitor, Campaign, or Industry. 3. Add or select the related brand when the project type requires it. 4. Choose the team. 5. Choose the team member or owner where the field is shown. 6. Add a project description that explains what to include and exclude. 7. Add project topics. The current UI supports adding up to 10 focus topics. 8. Use **Suggest description** or **Suggest topics** if you want AI help drafting those fields. 9. Save the project. After saving, the search can appear in Saved Searches, Team Saved Searches, search history, report exports, notification setup, and search settings. --- ## 7. What To Check After Running Review these signals before you treat a Quick Search as final: | Check | What it tells you | | --- | --- | | Mention count | Whether the topic has enough data to monitor. | | Top platforms | Where the conversation is happening. | | Sentiment mix | Whether the query is capturing praise, complaints, or neutral discussion. | | Recent mentions | Whether the actual posts match your intent. | | Authors and domains | Whether important sources are present or noisy sources dominate. | | Hashtags and topics | Whether related language should be added to the query. | | Priority or scam flags | Whether urgent or risky content is appearing. | --- ## 8. Common Quick Search Mistakes - Searching only one spelling of a brand name. - Using broad words without the brand name. - Adding too many exclusions before reviewing results. - Putting country, language, platform, or sentiment inside the query instead of using filters. - Saving a query before checking the Mentions tab. - Forgetting to switch to the correct team before saving. Quick Search is most effective when you use it as a test loop: search, inspect mentions, refine the query, apply filters, then save only when the results match the monitoring goal. --- URL: https://docs.kommonpoll.com/how-to-create-your-first-project Section: Creating Listening Projects Title: How to Create Your First Project in Kommon Poll Description: Create a first Kommon Poll project by connecting sources, building a quick search query, applying it, and beginning analysis. This guide walks you through the current onboarding flow for creating your first Kommon Poll listening project. Use **Start a new project** in the top bar to open onboarding. Your first project usually follows four steps: 1. Connect sources. 2. Build your query with the AI Boolean Builder or the manual builder. 3. Review and save the project details. 4. Automate alerts by adding recipients and notification channels. ## Step 1 - Connect Sources Before saving a project, connect the sources Kommon Poll should monitor. Use: **Sidebar -> Settings -> Monitoring -> Social Tracking** and, when account authorization is needed: **Sidebar -> Settings -> Monitoring -> Social Linking** In Social Tracking you can add: - Social media pages, profiles, groups, hashtags, and location feeds - App review pages - Hotel or business review listings - Platform-specific IDs or URLs, where required Manual Tracking and integration requests are inside Social Tracking. Open **Manual Tracking** or **Requests** from that screen when you need to add a manual mention or request a source setup. ## Finding Tracking Details For any platform: 1. Open the page, profile, group, hashtag, or review listing you want to track. 2. Copy the URL, username, user ID, hashtag, or listing URL required by that platform. 3. Paste it into Kommon Poll. 4. Choose the tracking start mode, if shown. 5. Click **Track** or **Add**. When the start mode is available: - **Backfill 30 Days** attempts to collect recent history up to 30 days where supported. It may consume social tracking credits or cooldown quota. - **From Now Only** starts collection from the time the source is added and excludes historical mentions. Backfill is not unlimited historical collection. Availability still depends on platform rules, API access, and your plan. ## Example Tracking Details By Platform ### Facebook Track: - Page URLs - Group URLs - Hashtags Examples: - `https://www.facebook.com/Nike/` - `https://www.facebook.com/groups/iphoneuserslk/` - `TravelSriLanka` ### Instagram Track: - Profile user IDs - Hashtags - Location URLs Examples: - User ID: `17841405793187218` - Hashtag: `#adidasoriginals` - Location: `https://www.instagram.com/explore/locations/213456789/cafe-colombo/` Kommon Poll tracks Instagram user IDs where the UI requests IDs, not display usernames. ### TikTok Track: - User profile URLs - Hashtags Examples: - `https://www.tiktok.com/@samsung` - `fashiontips` ### Telegram Track public channels. Example: - `https://t.me/ColomboUpdates` ### Review Platforms Track public review listing URLs. Examples: - Google Reviews: `https://www.google.com/maps/place/ABC+Hotel/reviews/` - Tripadvisor: `https://www.tripadvisor.com/Hotel_Review-g293962-d2031234-Reviews-Ocean_View_Hotel-Colombo.html` - Booking.com: `https://www.booking.com/hotel/lk/cinnamon-red.html#tab-reviews` - Agoda: `https://www.agoda.com/the-kingsbury-colombo/reviews.html` - Trustpilot: `https://www.trustpilot.com/review/www.apple.com` - Google Play: `https://play.google.com/store/apps/details?id=com.whatsapp` - App Store: `https://apps.apple.com/us/app/ebay-buy-sell/id282614216` ## Step 2 - Build Your Query Your query tells Kommon Poll which brand terms, keywords, competitors, topics, and exclusions to match. You can build it in onboarding with: - **AI Boolean Builder** - **Manual query builder** ### AI Boolean Builder 1. Enter the brand or topic. 2. Choose the query length, such as short, medium, or long. 3. Generate the Boolean query. 4. Review the output before continuing. AI-generated queries may include brand variations, related words, product names, misspellings, or exclusions. Always check that the query matches your listening goal. ### Manual Query Builder 1. Choose manual query generation. 2. Add your own keywords, phrases, and exclusions. 3. Use Boolean operators such as `AND`, `OR`, and `NOT`. 4. Apply the final query. For reliable first-project queries: - Put exact multi-word names in quotes. - Use `OR` for spelling variations, abbreviations, handles, and hashtags. - Use `AND` only when every concept must be present. - Add `NOT` exclusions for known irrelevant meanings. - Prefer platform, country, language, sentiment, and demographic filters when those filters are available. If your project needs field targeting, fuzzy matching, wildcards, proximity matching, or boosting, review [Advanced Query Building](/advanced-query-building). ## Step 3 - Review And Save After the query returns useful results, review the save screen and add: - **Project title** - **Project type** - **Description** - **Topics** - **Team** - **Owner** Use a clear title and description so teammates can understand the project later. Topics help structure dashboards, filters, and reports around the themes that matter to the project. ## Step 4 - Automate Alerts After saving, configure notification recipients and channels. Use: **Sidebar -> Settings -> Notifications -> Notifications Center** Notification setup can include: - Email recipients - Linked WhatsApp numbers - Microsoft Teams channel email - Slack notifications - Daily, weekly, or sentiment-triggered alerts, depending on the channel After alerts are saved, Kommon Poll can notify the right people when key activity, spikes, or sentiment movements occur. ## Begin Analysis Once the project is saved, use the result tabs to analyse: - Overview metrics - Sentiment analysis - Mention analysis - Topic analysis - Demographics - Image analysis - Mentions - Competitors - Kommon Poll AI You now have a saved project that can monitor the sources, query, topics, and notification setup you selected. --- URL: https://docs.kommonpoll.com/query-builder Section: Creating Listening Projects Title: Query Builder Description: Build searches using rules, groups, operators, and logic inside the Kommon Poll Query Builder. > Build searches using keywords, phrases, exclusions, groups, operators, and logic inside Kommon Poll's Query Builder. The **Query Builder** lets you craft precise, Boolean-style searches by mixing rules, groups, and operators until the results match your listening goal. Use this page for the standard visual builder. If you need field-specific syntax, fuzzy matching, proximity matching, boosting, or other expert operators, see [Advanced Query Building](/advanced-query-building). ## 1. Start With A Clear Query Goal Before adding rules, decide what the query must capture: - Brand names and common spelling variations. - Product, campaign, or service names. - Hashtags and public handles. - Complaint, praise, risk, or topic terms. - Exclusions that remove known noise. A good query usually starts broad enough to catch real mentions, then adds exclusions and filters after you review sample results. ## 2. Start Building Your Query After adding your social tracking sources, open **Query Builder** inside Kommon Poll. You can add new rule lines or group blocks and pair them with logical operators: - **AND** - requires every condition inside the group to match. - **OR** - allows any condition in the group to match, which broadens the results. These operators control how your rules work together and help you narrow or expand the data Kommon Poll returns. ## 3. Adding Rules Click **Add Rule** to add another condition to the query. Each rule includes: - An `Enter criterion` field for keywords or phrases. - A condition dropdown, such as contains phrase, contains, does not contain, or does not contain phrase. - A source or entity operator that limits where or how the rule is matched. Rules are the building blocks of your query logic design. ## 4. Adding Groups Click **Add Group** to combine multiple rules under the same logical operator. Groups help you: - Organize related conditions. - Assemble complex queries that mix nested logic. - Apply different operators inside larger expressions, such as multiple OR rules inside a parent AND block. ## 5. Source Operators Source operators determine **where** Kommon Poll looks for keywords or phrases. ### Entire Mention Searches the full mention, including: - Title. - Body text. - Metadata such as tags, classifications, and system properties. Use this when you want the entire document to be evaluated. ### Entire Mention Excluding Metadata Targets everything except metadata, keeping the search focused on user-generated content. Use this when tags, classifications, and system fields may create noise. ### Title Searches only the document title. Use this when the keyword must appear in the title rather than the body. ### Text Context Searches only the body copy and excludes title and metadata. Use this when you want matches that are tied to the main written content. ## 6. Entity Operators Entity operators control **how** your phrase matches the text. ### Contains Phrase Matches an exact phrase in the mention. Use this for brand names, slogans, product names, and phrases where word order matters. ### Contains Matches the given keywords in a broader way. Use this for topic matching where exact wording is less important. ### Does NOT Contain Phrase Filters out mentions containing that exact phrase. ### Does NOT Contain Filters out mentions containing specified keywords. ## 7. Common Logical Operators ### AND - Narrows the search. - All conditions must be true. - Use when you need high precision. ### OR - Broadens the search. - Any condition may be true. - Use when capturing variations or alternatives matters. ### NOT And Exclusions - Removes known irrelevant matches. - Use for ambiguous brand names, unrelated meanings, or campaign noise. - Keep exclusions specific so you do not remove useful mentions by accident. ## 8. Basic Query Patterns ### Brand Variations Use **OR** to capture different ways people refer to the same brand. ```text "Kommon Poll" OR KommonPoll OR kommonpoll.com ``` ### Brand Plus Topic Use **AND** when a topic must appear with the brand. ```text ("Kommon Poll" OR KommonPoll) AND (pricing OR dashboard OR report) ``` ### Complaints Or Issues Group complaint terms together with **OR**, then connect them to the brand with **AND**. ```text ("Kommon Poll" OR KommonPoll) AND (issue OR problem OR complaint OR "not working") ``` ### Exclude Noise Use exclusions when a keyword has unrelated meanings. ```text ("Commercial Bank" OR ComBank) AND card NOT cricket NOT "trading card" ``` ## 9. Use Filters Instead Of Query Text When Possible For attributes such as platform, country, language, demographics, sentiment, subjectivity, influence, reach, or engagement, use Kommon Poll filters where available. Filters are usually better than putting those constraints into the query text because they narrow results cleanly without changing keyword relevance. Use the query builder for: - Words and phrases. - Brand, product, campaign, and competitor terms. - Inclusion and exclusion logic. - High-level topic logic. Use filters for: - Platform or source. - Country and language. - Author, domain, tag, subtopic, or intent. - Sentiment, subjectivity, influence, engagement, and date ranges. ## 10. Deleting Rules Or Groups If you need to remove a rule or group, click the **Delete** button beside it. Kommon Poll updates the logic tree automatically so the remaining structure stays valid. ## 11. Apply Your Query Once all rules and groups look correct: 1. Review the logic structure and operators. 2. Confirm that source and entity operators match your intent. 3. Click **Apply** to run the query. Kommon Poll executes the search according to the conditions and hierarchy you built. ## 12. Basic Query Checklist Before saving or running the query, check: - Are all brand names and common variations included? - Are exact phrases handled as phrases in the builder? - Are OR groups used for alternatives? - Are AND groups used only where every concept must appear? - Are exclusions specific enough? - Have you tested sample results before finalizing the project? - Are platform, country, language, sentiment, and quota-related constraints handled through filters instead of keyword text? --- URL: https://docs.kommonpoll.com/advanced-query-building Section: Creating Listening Projects Title: Advanced Query Building Description: Use advanced search syntax for field targeting, phrases, fuzzy matching, wildcards, proximity, boosting, and expert exclusions. > Use advanced query syntax for precise searches with field targeting, fuzzy matching, proximity, boosting, and expert exclusions. Advanced Query Building is for users who need more control than the visual Query Builder provides. Kommon Poll's search backend can accept advanced query-string syntax in the main query where that advanced input is exposed. Use this page when you need to: - Search specific fields such as title, body text, hashtags, authors, or visual intelligence fields. - Handle spelling variations and typos. - Search terms near each other. - Boost high-value terms or fields. - Exclude noisy results precisely. > Important: Advanced query syntax is strict. Invalid punctuation, unmatched quotes, or malformed field queries can cause the search to fail. If you are not sure, use the visual Query Builder and filters first. ## 1. Wildcards Wildcards match unknown characters inside a single term. They are useful when users spell the middle of a word differently, when a word has regional spelling variants, or when one character may vary. Leading and trailing wildcards are not allowed in Kommon Poll advanced queries. Do not use: - `*bank` - `pay*` - `?card` - `bank?` Use wildcards only inside the term when needed. | Syntax | Meaning | Example | | --- | --- | --- | | `*` | Zero or more characters inside a term. | `colo*r` can match `color` and `colour` | | `?` | Exactly one character inside a term. | `wom?n` can match `woman` and `women` | Examples: ```text colo*r AND packaging ``` This can match `color packaging` and `colour packaging`. ```text wom?n AND health ``` This can match `woman health` and `women health`. ```text organi?ation AND policy ``` This can match spelling variants such as `organization` and `organisation` when the differing part is one character. Use wildcards sparingly. If a wildcard query feels broad, use explicit alternatives instead: ```text (color OR colour) AND packaging ``` Explicit alternatives are often easier to read, safer to maintain, and less likely to bring in noise. ## 2. Fuzzy Matching Fuzzy matching finds terms that are close to the word you typed. It is useful for typos, transliteration differences, OCR errors, and casual social spelling. The number after `~` controls how many small edits are allowed. An edit can be an inserted, deleted, replaced, or swapped character. | Syntax | Meaning | Example | | --- | --- | --- | | `term~` | Fuzzy match with default edit distance. | `kommon~` | | `term~1` | Fuzzy match with edit distance 1. | `komon~1` | | `term~2` | Fuzzy match with edit distance 2. | `komon~2` | Examples: ```text (kommonpoll OR "kommon poll" OR komonpoll~1) ``` This can catch the correct spelling plus a close typo such as `komonpoll`. ```text delivery~1 AND complaint ``` This can catch minor misspellings of `delivery` in complaint mentions. ```text airline~1 AND refund ``` This can catch simple spelling mistakes around `airline` while still requiring `refund`. Use lower fuzziness first: - `~1` is better for controlled typo handling. - `~2` is broader and can introduce unrelated matches on short words. Avoid fuzzy matching on very short words such as `app~2`, because short terms can expand too broadly. Do not combine fuzzy and wildcard operators in the same term. For example, avoid `kom*on~1`. ## 3. Proximity Matching Proximity matching finds words near each other, even if they are not directly adjacent or in the exact phrase form. It is useful when users describe the same issue with extra words in between. The number after `~` is the allowed distance between phrase terms. Smaller numbers are stricter. Larger numbers are broader. | Syntax | Meaning | Example | | --- | --- | --- | | `"a b"~n` | Match phrase terms within `n` positions. | `"credit card declined"~5` | | `field:"a b"~n` | Apply proximity inside a field. | `original.S:"app not working"~4` | Examples: ```text "credit card declined"~5 AND bank ``` This can match mentions where `credit`, `card`, and `declined` appear close together. ```text "delivery package damaged"~6 ``` This can match text such as `the package was delivered but arrived damaged`. ```text original.S:"app not working"~4 ``` This searches the main text field for mentions where `app`, `not`, and `working` appear close together. ```text "flight delayed refund"~8 AND airline ``` This can catch posts where users discuss a delayed flight and refund in the same short context. Use proximity when exact phrase matching is too strict but normal `AND` matching is too broad. - Exact phrase: `"credit card declined"` only matches that phrase order. - Normal AND: `credit AND card AND declined` can match words far apart in the same mention. - Proximity: `"credit card declined"~5` keeps the words close enough to be related. ## 4. Field-Specific Search Field-specific search is useful when you know where a signal should appear. ### Main Text Fields | Need | Field | Example | | --- | --- | --- | | Main post, article, or body text | `original.S` | `original.S:"mobile app not working"` | | Title or headline | `title.S` | `title.S:(fraud OR scam)` | | OCR or media text | `media_text.S` | `media_text.S:"limited offer"` | | Image description | `media_imageDescription.S` | `media_imageDescription.S:"queue at branch"` | | Parent post text | `parentText.S` | `parentText.S:"bank charges"` | | Comment, reply, or action label | `action.S` | `action.S:(comment OR reply)` | ### Author, Mention, And Hashtag Fields | Need | Field | Example | | --- | --- | --- | | Author handle or page | `authors.S` | `authors.S:"John Doe"` | | Author display name | `authorsName.S` | `authorsName.S:"Daily Mirror"` | | Parent author | `parentAuthor.S` | `parentAuthor.S:"Dialog"` | | Mentioned accounts or entities | `mentions.*` | `mentions.*:(kommonpoll OR Synapse)` | | Hashtags | `hashtags.*` | `hashtags.*:(lankaqr OR govpay)` | ### Visual Intelligence Fields | Need | Field | Example | | --- | --- | --- | | Detected object | `media_object.*` | `media_object.*:(car OR phone)` | | Detected logo | `media_logo.*` | `media_logo.*:"Commercial Bank"` | | Image description | `media_imageDescription.S` | `media_imageDescription.S:"damaged package"` | ## 5. Use Filters For Structured Attributes Use Kommon Poll filters instead of query text for structured attributes whenever possible. Prefer filters for: - Platform. - Country. - Language. - Nationality. - Age group. - Gender. - Education. - Income. - Business account status. - Tags. - Subtopics. - Intents. - Sentiment. - Subjectivity. - Influence. - Engagement. - Date range. Why: filters narrow the result set without changing text relevance. Some values, especially sentiment and influence, use additional backend logic and are more reliable through filters than through manual query text. If support or an advanced workflow requires fielded examples, these are common structured fields: | Need | Prefer UI filter | Fielded example | | --- | --- | --- | | Platform | Platform/source filter | `itemType.S:twitter` | | Country | Country filter | `published_country.S:LK` | | Language | Language filter | `language.S:si` | | Nationality | Nationality filter | `nationality.S:"Sri Lankan"` | | Age group | Age filter | `age.S:"25-34"` | | Gender | Gender filter | `gender.S:female` | | Education | Education filter | `education.S:graduate` | | Income | Income filter | `income.S:high` | | Business account | Business account filter | `isbusiness.N:1` | These fielded examples are less user-friendly than filters and may depend on exact stored values. ## 6. Entity And Analysis Fields Some extracted entities can be queried directly when you need targeted matching. | Need | Field | Example | | --- | --- | --- | | Key phrase | `key_phrases.*` | `key_phrases.*:"customer service"` | | Company | `companies.*` | `companies.*:"Dialog"` | | Person | `persons.*` | `persons.*:"CEO name"` | | Product | `products.*` | `products.*:"credit card"` | | Event | `events.*` | `events.*:"launch"` | | Location | `geolocations.*` | `geolocations.*:"Colombo"` | Use entity fields carefully because extracted entity values may vary by language, source, and data enrichment quality. ## 7. Boosting Boosting changes relevance scoring. It does not filter results by itself. Boosting can also influence the Kommon Poll influence score when search relevance contributes to the calculated influence value. | Syntax | Meaning | Example | | --- | --- | --- | | `term^2` | Boost a word. | `Dialog^2 outage` | | `"phrase"^3` | Boost a phrase. | `"customer service"^3 complaint` | | `(a OR b)^2` | Boost a group. | `(scam OR fraud)^2 bank` | | `field:value^2` | Boost a fielded match. | `title.S:fraud^3 original.S:fraud` | Use boosting when one signal is more important but should not be mandatory. Example: ```text title.S:("interest rates" OR "policy rate")^3 OR original.S:("interest rates" OR "policy rate") ``` This favors title/headline matches while still allowing body-text matches. ## 8. Escaping Reserved Characters The following characters have special meaning in advanced query syntax: ```text + - = && || > < ! ( ) { } [ ] ^ " ~ * ? : \ / ``` If you need to search for one literally, escape it with a backslash. Example: ```text 2\*3 ``` Notes: - Unmatched quotes can break a search. - A colon `:` is interpreted as field syntax unless escaped. - Backslashes themselves may need extra escaping in API or JSON contexts. - `<` and `>` are treated as range operators and should be avoided in literal search text. ## 9. Practical Examples ### Global Airline Monitoring ```text ("SkyJet Airways" OR "SkyJet Air" OR @SkyJet) AND (flight OR booking OR baggage OR refund OR delay) ``` ### Retail Customer Complaints ```text ("Northstar Retail" OR Northstar) AND (bad OR issue OR problem OR delay OR "not delivered" OR complaint) ``` ### Exclude Irrelevant Apple Mentions ```text (Apple OR iPhone OR MacBook) AND (battery OR update OR store) NOT fruit NOT "apple pie" NOT orchard ``` ### Fuzzy Typo Handling ```text ("Kommon Poll" OR KommonPoll OR komonpoll~1) ``` ### Scam And Misinformation Detection ```text (title.S:(scam OR fraud OR fake) OR original.S:(scam OR fraud OR fake OR impersonation)) AND ("Global Trust Bank" OR GTB) ``` ### Visual Logo Or Object Mentions ```text (media_logo.*:"Starbucks" OR media_object.*:(cup OR coffee OR storefront)) ``` ### Hashtag Or Mention Search ```text (hashtags.*:WorldCup OR mentions.*:FIFA) ``` ### News Or Title-Heavy Query ```text title.S:("interest rates" OR "policy rate")^3 OR original.S:("interest rates" OR "policy rate") ``` ## 10. Advanced Query Checklist Before saving an advanced query: - Wrap multi-word phrases in quotes. - Use parentheses when mixing `AND`, `OR`, and `NOT`. - Do not use leading wildcards such as `*bank`. - Do not use trailing wildcards such as `pay*`. - Do not combine fuzzy and wildcard operators in the same term. - Use filters for structured attributes and analytics values. - Test with a short time range first. - Save a clean version of the query before making experimental changes. --- URL: https://docs.kommonpoll.com/project-setup-and-search-settings Section: Creating Listening Projects Title: Project Setup & Search Settings Description: Configure project details, queries, and search settings to turn your idea into a robust listening project. > Configure project details, queries, search settings, and report branding for a saved listening project. Once you create a project, Search Settings lets you refine the saved search, update project metadata, manage official accounts, and set report branding. ::video[https://kommonpoll.com/guideVideos/Customizing%20Your%20Search%20Settings.mp4|Kommon Poll guide video] ## Project Details These fields help you and your team understand what the project is for. ![Project setup screen showing title, description, and topic controls](/assets/img/docs/project-setup/kommon-snap-1764072438737.png) ### Project Title Use a clear, descriptive title. Examples: - `Brand - Kommon Poll - Global` - `Campaign - Q4 Launch` - `Competitor - EV Market - Brand X vs Brand Y` ### Project Type Select the type that best matches your goal, such as: - General - My Brand - Sub Brand - Competitors - Campaign - Industry ### Project Description Describe what the project tracks, why it exists, and who will use it. Use **Suggest description** where available if you want Kommon Poll to draft a starting description from the search context. Review and edit the suggestion before saving. ### Topics Topics guide dashboards, filters, and reporting. Add topics for themes such as complaints, competitors, campaigns, product lines, or regional issues. The current save flow supports adding up to 10 focus topics. Use **Suggest topics** where available to generate a first set, then remove generic topics and keep the ones that will help filtering, alerts, and reporting. ### Team And Owner Choose the correct team and owner or team member where those controls are shown. This affects who can access the saved search, which quota context is used, and where the search appears in team saved searches. ## Query Builder The query defines what Kommon Poll should listen to. ![Search query builder with boolean rules and Save & Search button](/assets/img/docs/project-setup/kommon-snap-1764072451881.png) You can use: - AI Boolean Builder - Manual query builder For most projects: - Include brand names, product names, campaign names, hashtags, and competitor names. - Add exclusions for obvious noise. - Use filters for platform, country, language, sentiment, domains, authors, and mention types where available. - Test and refine the query during the first days of monitoring. ## Search Settings The Search Settings card pairs official account tracking with filters and project metadata. Use it to: - Update the query. - Edit title and description. - Manage project type and topics. - Add owned or official accounts. - Adjust filters such as sentiment, sources, countries, languages, domains, authors, and mention types. ![Search settings showing official accounts and search filter controls](/assets/img/docs/project-setup/kommon-snap-1764072481578.png) ## Report Branding Report branding is now separate from reusable PDF and slide formats. Use the saved search's **Report branding** panel to set: - Logo - Accent color This branding applies when that saved search is exported. Reusable report structures are managed separately: - **Sidebar -> Settings -> Report Settings -> PDF Formats** - **Sidebar -> Settings -> Report Settings -> Slide Formats** ## Monitoring Settings If the project depends on owned social pages, groups, hashtags, or review listings, configure them in: - **Sidebar -> Settings -> Monitoring -> Social Tracking** - **Sidebar -> Settings -> Monitoring -> Social Linking** Social Tracking handles source URLs, IDs, hashtags, manual tracking, and requests. Social Linking handles official account authorization. ## Project Setup Checklist Before saving or updating a project, confirm: - The active team is correct. - The project title is clear enough for search history. - The project type matches the use case. - The description states what to include and exclude. - Topics are specific and useful for filters or reports. - The query has been tested in the Mentions tab. - Official accounts and tracking sources are configured where needed. - Report branding is set separately from reusable PDF and Slide formats. --- URL: https://docs.kommonpoll.com/social-linking-connect-your-brand-accounts Section: Monitoring Settings and Tracking Links Title: Social Linking - Connect Your Brand Accounts Description: Link your official social accounts from Settings -> Monitoring -> Social Linking. > Link official social accounts so Kommon Poll can access richer data and page-level insights. Some platforms let Kommon Poll search public content with keywords. Others, especially Facebook and Instagram, may require linked brand accounts and tracking sources for deeper or more reliable coverage. Open: **Sidebar -> Settings -> Monitoring -> Social Linking** Use Social Linking to: - Connect official brand accounts. - Authorize supported platforms. - Review connected account status. - Improve access to account-level or page-level data where the platform allows it. Use Social Tracking separately for source URLs, IDs, hashtags, and review listings: **Sidebar -> Settings -> Monitoring -> Social Tracking** ## Why Social Linking Matters Without linking, Kommon Poll may still capture public mentions that include your keywords, but it may miss: - Some comments on your own posts. - Certain page or profile content. - Richer engagement metrics for owned channels. With linking: - You unlock page-level or account-level tracking where supported. - You reduce the risk of missing important conversations on official channels. - You can support reply workflows where platform credentials and permissions allow it. ## Link An Account The exact wording varies by platform, but the general flow is: 1. Go to **Sidebar -> Settings -> Monitoring -> Social Linking**. 2. Choose the platform to connect. 3. Authenticate securely through the platform. 4. Grant the requested permissions. 5. Select the pages, profiles, or accounts that belong to your brand. 6. Confirm the connection status in Kommon Poll. ## Revoking Access Kommon Poll uses platform-approved authorization methods. You can revoke access from the platform's own settings, such as Facebook Business Integrations, or from within Kommon Poll where controls are available. Repeat the process for every official account you want to monitor. --- URL: https://docs.kommonpoll.com/tracking-capabilities-by-platform Section: Monitoring Settings and Tracking Links Title: Tracking Capabilities by Platform Description: Understand what Kommon Poll can track, including Backfill 30 Days and From Now Only start modes. > This page explains what Kommon Poll can track, what may be tracked depending on platform and API limits, and what cannot be tracked. Coverage depends on platform rules, privacy controls, integration permissions, and your plan. ## Starting Tracking Open: **Sidebar -> Settings -> Monitoring -> Social Tracking** When you add a source, the UI may ask for a start mode: - **Backfill 30 Days** - attempts to collect recent history up to 30 days where the platform and your access allow it. Backfill can consume social tracking credits or cooldown quota. - **From Now Only** - starts collection from the time the source is added and excludes historical mentions. Backfill is not unlimited historical collection. It is a limited attempt to collect recent history and can still be constrained by platform APIs, permissions, source visibility, rate limits, and plan rules. ## How To Read Platform Capability Notes Each platform has three practical categories: - **Can track** means Kommon Poll has a supported path for that source type when permissions, visibility, and quota allow it. - **May be tracked** means some data can appear, but collection is not guaranteed because the platform controls availability. - **Cannot be tracked** means Kommon Poll should not be expected to collect that content. Use the platform sections below before adding tracking links. This helps avoid spending setup time or quota on unsupported sources. ## Setup Checklist Before adding a source: 1. Confirm the source is public or that you have the required admin connection. 2. Confirm the exact URL, ID, username, hashtag, or listing value. 3. Confirm the active team. 4. Check whether the source type appears in the supported list below. 5. Choose **Backfill 30 Days** only when recent history is needed and supported. 6. Choose **From Now Only** for ongoing collection without recent-history attempts. 7. Check the source status after saving. ## Facebook Tracking Kommon Poll supports Facebook tracking when pages, profiles, hashtags, or groups are added to the tracking list. ### What Kommon Poll Can Track - Posts made by a tracked public Page - Public comments on posts from a tracked Page, within the supported comment window - Posts made by a tracked public Profile - Public comments on posts from a tracked public Profile, within the supported comment window - Posts that tag your official Page, if the Page is admin-linked - Comments on posts that tag your Page, when admin access is available - Public posts containing a tracked hashtag, subject to Facebook API recommendations - Public comments on posts containing a tracked hashtag, within the supported comment window - Posts made in a tracked public Group - Public comments in tracked public Groups, within the supported comment window ### What May Be Tracked - Some public posts that match your keywords but do not belong to tracked pages or groups. Facebook API limitations mean these are not guaranteed. ### What Cannot Be Tracked - Private posts - Private profile content - Private groups - Friends-only posts - Comments from private profiles - Content restricted by geoblocking or Page visibility settings ## Instagram Tracking Kommon Poll tracks Instagram based on public profile data, hashtags, and admin-linked business accounts. ### What Kommon Poll Can Track - Posts made by a tracked public profile - Public comments on posts from a tracked profile, within the supported comment window - Posts that tag your official Instagram profile, if admin access is provided - Comments on posts tagging your profile, when admin access is available - Public posts containing a tracked hashtag ### What May Be Tracked - Some additional public posts may appear depending on Instagram API recommendations. ### What Cannot Be Tracked - Private posts - Content from private profiles - Stories - DMs - Posts outside the supported API scope ## LinkedIn Tracking LinkedIn provides limited but reliable public content tracking. ### What Kommon Poll Can Track - Posts made by a tracked LinkedIn Company Page - Public comments on Company Page posts - Posts made by tracked public LinkedIn profiles - Public comments on posts from tracked public profiles ### What May Be Tracked - Nothing additional is consistently available. LinkedIn's API is strict. ### What Cannot Be Tracked - Network-wide hashtag tracking - Posts tagging your Company Page - Private or restricted posts - Comments from private profiles ## TikTok Tracking TikTok data availability varies by public visibility and platform restrictions. ### What Kommon Poll Can Track - Posts made by a tracked TikTok account, when public - Public comments on posts from tracked accounts - Posts made by tracked public profiles - Public comments on posts by tracked profiles - Posts containing a tracked TikTok hashtag - Public videos that tag the official account ### What Cannot Be Tracked - Private videos - Private account content - Region-restricted content - Comments from private users ## Review Platform Tracking Kommon Poll tracks public review pages across supported platforms. ### What Kommon Poll Can Track - Google Reviews from specific location URLs - Google Play app reviews - Apple App Store reviews - Airbnb listings - Tripadvisor reviews - Agoda reviews - Booking.com reviews - Expedia reviews - Hotels.com reviews - Trustpilot business reviews ### What Cannot Be Tracked - Private or internal reviews - Non-public ratings - Removed reviews - Data outside the allowed public API or crawl window ## Keyword-Based Platforms Some platforms rely on keyword matching because they do not allow URL-level tracking. ### What Kommon Poll Can Track - **Twitter / X:** public tweets, replies, and conversations containing keyword combinations - **Bluesky:** public posts and replies that match keywords - **Pinterest:** public pins, comments, and boards mentioning tracked keywords - **YouTube:** metadata, descriptions, and transcripts from public videos - **Reddit:** posts and comments in public subreddits, subject to visibility and permissions ### What Cannot Be Tracked - Private posts - Restricted subreddits - Locked YouTube videos - Non-public tweets or accounts ## General Tracking Limitations Across all platforms, Kommon Poll cannot access: - Private content, such as private profiles, groups, or posts - Direct messages - Deleted posts, expired stories, or removed reviews - Content outside platform API permissions - Region-restricted or geoblocked content - Unlimited historical data If you choose **From Now Only**, tracking starts from the moment you add the link, keyword, or source. If you choose **Backfill 30 Days**, Kommon Poll attempts to collect recent history up to 30 days where supported. ## Summary Kommon Poll is strongest at tracking: - Public social media activity across supported social platforms - Public reviews from major review platforms - Keyword-based listening across networks such as X, Bluesky, Pinterest, YouTube, and Reddit - Page, profile, group, listing, and hashtag-based tracking when supported by platform APIs --- URL: https://docs.kommonpoll.com/tracking-links-what-they-are-and-how-to-use-them Section: Monitoring Settings and Tracking Links Title: Tracking Links - What They Are & How to Use Them Description: Use tracking links and source IDs from Settings -> Monitoring -> Social Tracking. > Use tracking links to capture data from specific pages, profiles, channels, hashtags, and review listings. A **tracking link** is a URL, ID, username, hashtag, or listing reference that you add to Kommon Poll so it can monitor activity from that specific source. ::video[https://kommonpoll.com/guideVideos/Tracking%20Capabilities.mp4|Kommon Poll guide video] Common examples include: - A Facebook page or group URL - An Instagram profile ID or hashtag URL - A YouTube channel or video URL - A review listing on Tripadvisor, Google Reviews, Booking.com, or similar platforms - A public forum thread or board Tracking links are especially important for platforms where network-wide search is restricted or where you need reliable coverage of specific owned or high-value spaces. ## Finding Tracking Links ### Facebook Pages And Groups 1. Open the public page or group in your browser. 2. Copy the full URL from the address bar. 3. Confirm that it is the exact page or group you want to monitor. ### Instagram Profiles And Hashtags 1. Open the profile or hashtag page. 2. Copy the required URL or ID. 3. Use the format requested by the Kommon Poll UI. Some Instagram tracking flows require a user ID rather than a username. ### YouTube Channels 1. Open the channel or video page. 2. Copy the channel or video URL. Example: `https://www.youtube.com/@YourBrand` ### Review Sites 1. Open your public business, hotel, restaurant, app, or product listing. 2. Copy the review listing URL. ## Adding Tracking Links In Kommon Poll 1. Go to **Sidebar -> Settings -> Monitoring -> Social Tracking**. 2. Click **Add Tracking** or use the source entry area. 3. Choose the platform. 4. Paste the URL, ID, hashtag, or listing value. 5. Choose the start mode, if shown: - **Backfill 30 Days** attempts to collect recent history up to 30 days where supported. It may consume credits or cooldown quota. - **From Now Only** starts collection immediately and excludes older mentions. 6. Save or click **Track**. 7. Check the tracked item status. Backfill is not the same as unlimited historical collection. It is a limited recent-history attempt and depends on platform support, visibility, permissions, and quota. ## Choosing The Start Mode Use **Backfill 30 Days** when: - You need recent history for a new dashboard. - The source was important before it was added to Kommon Poll. - You have enough credits or cooldown quota for the attempt. - The platform supports recent-history collection for that source type. Use **From Now Only** when: - You only need new mentions going forward. - You are adding a temporary campaign or event source. - You want to avoid using backfill quota. - The historical content is not important for the analysis. If you are unsure, start with From Now Only for low-priority sources and reserve Backfill 30 Days for official pages, key hashtags, crisis sources, or important review listings. ## Check The Source After Adding It After adding a tracking link: 1. Confirm that the item appears in the tracking list. 2. Check the platform and source name. 3. Check whether the status indicates the source was accepted or is pending. 4. Wait for the collection window to run. 5. Open the related saved search or project. 6. Confirm that mentions from the source appear in the results. If the source does not collect data, check whether the URL is public, the ID is correct, the platform supports that source type, and the selected team has enough quota. ## Social Tracking Buttons Inside **Sidebar -> Settings -> Monitoring -> Social Tracking**, you may also see: - **Manual Tracking** - manually add a mention or post when it cannot be collected automatically. - **Requests** - send an integration or source request. These are actions inside Social Tracking, not separate main sidebar destinations. ### Manual Tracking Use **Manual Tracking** when an important mention exists but cannot be collected automatically. Typical cases: - A source is temporarily unavailable. - The platform does not expose the content through supported APIs. - A stakeholder needs a specific mention included for context. - A one-off post should be added to the investigation. Manual Tracking should be used sparingly. It is a supplement to normal collection, not a replacement for source setup. ### Requests Use **Requests** when you need a new source, integration, or tracking option reviewed. Include: - Platform name. - Source URL or ID. - Why the source matters. - Whether it is public or requires admin access. - The project or team that needs it. Clear requests are easier to evaluate and route. ## Best Practices ### Focus On Relevance - Add official brand pages, important groups, campaign hashtags, and key review listings. - Avoid broad generic communities unless they are essential. ### Name Links Clearly Use a naming pattern such as: `[Brand] - [Platform] - [Region] - [Type]` Example: `Kommon Poll - Facebook Page - Global` ### Review Periodically - Remove old campaign links and inactive sources. - Add new pages, hashtags, listings, and communities as your footprint changes. ### Combine Links With Queries Tracking links identify where Kommon Poll should listen. Your project query still defines which mentions are included in each saved project. ## Troubleshooting If tracking does not work as expected: - Confirm you are in the correct team. - Confirm the URL, ID, username, hashtag, or listing value is correct. - Confirm the source is public or properly linked through Social Linking. - Check whether the platform supports the requested source type. - Check quota, credits, or cooldown limits. - Try From Now Only if Backfill 30 Days is not supported for the source. - Use Requests if the source requires integration support. --- URL: https://docs.kommonpoll.com/whatsapp-settings-enabling-message-tracking Section: Monitoring Settings and Tracking Links Title: WhatsApp Settings - Connecting Numbers & Enabling Notifications Description: Connect up to three WhatsApp numbers and use them for Kommon Poll notifications. > Connect up to three WhatsApp numbers and use them for Kommon Poll notifications. Kommon Poll supports linked WhatsApp numbers for alert delivery. The current WhatsApp settings UI supports up to **3 linked numbers** and lets you manage the numbers available for notification configuration. ## Open WhatsApp Settings Go to: **Sidebar -> Settings -> Notifications -> WhatsApp Settings** ## Add A WhatsApp Number 1. Open **WhatsApp Settings**. 2. Select the country code. 3. Enter the phone number. 4. Click **Add WhatsApp Number**. 5. Confirm that the number appears under **Linked Numbers**. ![WhatsApp settings with country code and phone fields](/assets/img/docs/whatsapp/kommon-snap-1764072615422.png) The page shows how many numbers are linked, such as **0/3 numbers linked**. Once three numbers are linked, remove or edit an existing number before adding another. ## Manage Linked Numbers Use the **Linked Numbers** section to review the WhatsApp numbers available for notifications. Depending on your permissions and the current state, you may be able to edit or remove linked numbers. Linked numbers can then be selected in project notification settings. ## Enable WhatsApp Notifications For A Project 1. Open the saved search or project you want to monitor. 2. Open its notification settings, or go through **Sidebar -> Settings -> Notifications -> Notifications Center**. 3. Select the **WhatsApp Notifications** tab. 4. Choose at least one linked WhatsApp number in the sending list. 5. Configure the alert options. 6. Save. ![WhatsApp notifications tab with notification toggles and slider](/assets/img/docs/whatsapp/kommon-snap-1764072645255.png) ## WhatsApp Notification Options ### Daily WhatsApp Notifications - Sends a daily performance summary. - Compares the current day with the previous day. ### Weekly WhatsApp Notifications - Sends a weekly performance summary. - Lets you choose the weekday for delivery. ### Mention Alerts - Sends alerts when sentiment moves within the configured range. - Lets you choose the mention alert type: - All mentions - Comments - Posts ## Notes And Requirements - Add WhatsApp numbers under **Sidebar -> Settings -> Notifications -> WhatsApp Settings** before selecting them for notifications. - A maximum of three linked WhatsApp numbers can be managed in the current UI. - Only accessible project data and supported public mentions are included in alerts. - WhatsApp settings can be updated or disabled at any time. --- URL: https://docs.kommonpoll.com/overview-tab-metrics Section: Dashboard and Analytics Title: Overview Tab Metrics Description: Understand the core KPI tiles, trend charts, and timeframe aggregation controls in the Overview tab. The Overview tab provides the top KPIs and trend charts for real-time monitoring. ![Overview tab screenshot](/assets/img/docs/overview-tab-metrics/overview-tab.png) ## Overview Metrics ### Mention Count Total mentions detected during the selected time period. ### Influence Score An impact score for the conversation. Higher values indicate stronger or more influential conversation sources. ### Social Reach Estimated potential audience that could have seen the collected social mentions. ### Social Interactions Total engagement on social content, including likes, comments, shares, reactions, and similar actions. ## Additional Overview Insights ### Social Mention Count Mentions from social media platforms only. ### Non-Social Mention Count Mentions from blogs, news sites, forums, reviews, and other web content. ### Active Domains Unique websites contributing mentions. ### Unique Authors Distinct users, pages, accounts, or authors contributing mentions. ### Trend Charts Overview trend charts can include: - Mention count history - Influence history - Reach history - Interaction history Time-series charts can be regrouped with timeframe controls: - **1D** - day - **1W** - week - **1M** - month - **1Q** - quarter - **1Y** - year Chart actions can include Download, Copy, Expand, legend toggle where relevant, and Kommon Poll AI insight where enabled. ## Summary The Overview tab shows how widely your brand is being discussed, how impactful the conversation is, and how the trend is changing over time. Use timeframe controls to change the aggregation level before exporting or asking Kommon Poll AI for context. --- URL: https://docs.kommonpoll.com/metric-groups Section: Dashboard and Analytics Title: Kommon Poll Metrics - Core Metrics Guide Description: Understand the six main Kommon Poll metric groups used across dashboard tiles and reports. > Understand the core Kommon Poll metric groups used across dashboard tiles, charts, filters, reports, and exports. Kommon Poll metrics help you read the size, spread, impact, and emotional direction of a conversation. Use them together rather than treating any single number as the full story. --- ## 1. Mentions **Mentions** count how many matching records Kommon Poll found for the selected query, date range, and filters. Mentions can include posts, comments, articles, reviews, forum content, videos, or other supported source records. Use Mention Count to answer: - How much conversation exists? - Did volume increase or decrease? - Which campaign, platform, topic, or issue drove the most activity? - Is there enough data to support a report? How to use it: 1. Check total mentions in Overview. 2. Review mention count trend charts. 3. Change aggregation with 1D, 1W, 1M, 1Q, or 1Y where available. 4. Open the Mentions tab during spikes. 5. Filter by source, topic, hashtag, or sentiment to find what caused the movement. High mention count does not always mean high impact. Compare it with reach, influence, and interactions. --- ## 2. Influence **Influence** represents the estimated strength or authority of the sources contributing to the conversation. Higher influence can come from: - Large or authoritative accounts. - Strong publishers or domains. - High-impact creators. - Sources that tend to drive conversation. Use Influence to answer: - Are important voices talking, or mostly low-impact accounts? - Which authors or sources deserve review? - Did a spike come from influential sources? - Which competitor has stronger voices discussing them? How to use it: 1. Review Influence Score in Overview. 2. Use influence trend charts to identify movement over time. 3. Sort Mentions by influence. 4. Visit original posts for high-influence examples. 5. Add important examples to a report. Influence is a prioritization signal. Always check the actual mention before escalating. --- ## 3. Reach **Reach** estimates how many people could potentially see the collected mentions. Use Reach to answer: - How far could the conversation spread? - Was a spike broad or driven by a few visible posts? - Which platform or source contributed the most exposure? - Which competitor gained the most visibility? How to use it: 1. Review Social Reach in Overview. 2. Compare reach trends against mention count. 3. Filter by reach range when looking for high-impact posts. 4. Sort or inspect mentions with high reach. 5. Check whether high-reach mentions are positive, neutral, or negative. Reach is potential exposure, not guaranteed views. Use it with engagement and sentiment. --- ## 4. Interactions **Interactions** measure audience engagement with collected content. Depending on the source, interactions can include: - Likes. - Reactions. - Comments. - Shares. - Replies. - Clicks or other engagement fields where available. Use Interactions to answer: - What content did people react to? - Did the audience engage with positive or negative content? - Which post types or CTAs created action? - Which competitor content generated the strongest response? How to use it: 1. Review Social Interactions in Overview. 2. Compare interactions with mention count and reach. 3. Open top engagement mentions. 4. Review post type, CTA type, platform, author, and hashtag charts. 5. Add strong examples to reports. A post can have high reach but low interactions. That usually means it was visible but not highly engaging. --- ## 5. Polarity **Polarity** measures the emotional direction of text, generally from negative to positive. Use Polarity to answer: - Is the conversation leaning negative, neutral, or positive? - Did emotional tone shift during a campaign or incident? - Which platform or audience segment is more negative? - Are key mentions consistent with the dashboard sentiment? How to use it: 1. Review polarity charts and sentiment charts together. 2. Filter to negative or positive mentions. 3. Open examples and check whether the classification is reasonable. 4. Manually correct sentiment on important mention cards where controls are available. Polarity can be affected by sarcasm, slang, mixed language, and context. Verify important examples manually. --- ## 6. Sentiment **Sentiment** summarizes the mood or attitude of mentions, commonly grouped as Positive, Neutral, or Negative. Use Sentiment to answer: - How favorable is the conversation? - What portion of mentions are negative? - Did sentiment change after an event? - Which topics, sources, or authors are driving negative or positive movement? How to use it: 1. Open Sentiment Analysis. 2. Review overall sentiment distribution. 3. Review sentiment history charts. 4. Filter by sentiment. 5. Inspect mention examples. 6. Ask Kommon Poll AI to summarize the filtered sentiment context. Sentiment is strongest when paired with volume, reach, and examples. A small number of negative mentions may matter if they have high reach or come from influential sources. --- ## 7. How Metrics Work Together | Pattern | What it may mean | What to check next | | --- | --- | --- | | High mentions, low reach | Many small conversations | Platforms, authors, topics | | Low mentions, high reach | Few high-visibility posts | Visit original sources | | High negative sentiment, high reach | Potential reputational risk | Priority mentions, authors, domains | | High interactions, neutral sentiment | Informational content got attention | Post type, CTA, comments | | High influence, low interactions | Important sources mentioned the topic but audience did not react much | Author and domain review | --- ## 8. Reporting With Metrics When writing a report, avoid saying only that a number went up or down. Use this structure: 1. Metric change: what moved? 2. Timeframe: when did it move? 3. Segment: where did it happen? 4. Cause: which topics, platforms, authors, or mentions explain it? 5. Evidence: which mention examples prove the point? 6. Action: what should the team do? This turns dashboard metrics into business decisions. --- URL: https://docs.kommonpoll.com/charts-and-visualizations Section: Dashboard and Analytics Title: Charts & Visualizations in Kommon Poll Description: Use chart categories and controls to analyze mentions, reach, sentiment, topics, authors, domains, CTAs, images, demographics, and competitors. Kommon Poll provides charts and visual tools for analysing mentions, reach, influence, sentiment, topics, authors, platforms, competitors, images, and more. ## Main Chart Types ### Mention Trend And Count Charts These charts show how conversation volume changes over time. Includes: - **Mention Count Chart** - **Social Mention Count Chart** - **Non-Social Mention Count Chart** - **Mentions by Source** - **Mentions by Source Over Time** - **Mention Time Distribution Heatmap** Time-series charts can include aggregation controls for: - **1D** - day - **1W** - week - **1M** - month - **1Q** - quarter - **1Y** - year Use these controls to regroup the same trend by the time period that best fits your analysis. ### Influence And Reach Charts These charts show the scale and impact of conversations. Includes: - **Influence Score Trend** - **Average Influence Score** - **Social Reach Chart** - **Average Social Reach** ### Sentiment Analysis Charts These charts reveal tone, polarity, subjectivity, and sentiment movement. Includes: - **Sentiment Polarity Chart** - **Sentiment Subjectivity Chart** - **Sentiment Subjectivity Over Time** - **Sentiment Trends by Source** - **Sentiment Distribution Bubble Chart** - **Overall Sentiment Count Chart** ### Mention Analysis Charts Mention Analysis includes several operational breakdowns: - **Mentions by Domain** chart and domain table - **Post Type** pie chart and details cards - **CTA Type** pie chart and details cards - **Mention Time Distribution** - **Author Analysis** - **Emoji Analysis** - **Hashtag Analysis** - **Key Phrases** Use **CTA Type** to understand calls to action or content intent patterns found in mentions. Use **Post Type** to compare posts, comments, reviews, articles, or other content types depending on available data. ### Topic, Keyword, Hashtag, And Emoji Charts These charts show language, themes, and conversation signals. Includes: - **Emoji Word Cloud** - **Emoji Frequency Chart** - **Hashtag Word Cloud** - **Mentions by Hashtag - Count** - **Mentions by Hashtag - Influence** - **Hashtag Trends** - **Key Phrases Word Cloud** - **Keyword Trends** line chart - **Named Entity Charts** Keyword Trends show how key phrases or keywords change over time. Hashtag charts can switch between mentions and influence where the metric control is available. ### Author And Domain Charts These charts identify the people and sources driving conversation. Includes: - **Authors Pie Chart** - **Selective Authors Chart** - **Authors Table** - **Active Domains Count** - **Mentions by Domain** Tables may include platform filters and show/hide column controls where available. ### Demographic Charts These charts show available audience attributes. Includes: - **Mention Heatmap** - **Polarity Heatmap** - **Country of Mention** - **Sentiment by Country** - **Nationalities** - **Languages** - **Business vs Individuals** - **Population Pyramid** - **Education** - **Job Types** - **Income** - **Job Rank** Demographic availability varies by platform and data permissions. ### Image Analysis Image Analysis surfaces visual signals from collected mentions, such as image and logo-related panels where media data is available. Use it to review how visual content appears alongside your mentions. ### Competitor Analysis Charts Competitor charts compare your search with competitor searches. Includes: - **Competitor Mention Count Trend** - **Competitor Influence Score Trend** - **Competitor Social Reach Trend** - **Competitor Sentiment Bubble Chart** - **Platform Mention Distribution** - **Share of Voice** ## Chart Interaction Features Chart controls vary by chart, but the common pattern includes: ### Download Downloads the chart as an image for offline analysis, reports, or presentations. ![Chart download action](/assets/img/docs/charts-visualization/download.png) ### Copy Copies the chart to your clipboard so you can paste it into documents or slides. ![Chart copy action](/assets/img/docs/charts-visualization/copy.png) ### Expand Opens the chart in a larger popup view. Use this when labels, legends, or dense time-series data are easier to inspect at a larger size. ### Legend Toggle Where relevant, toggles the chart legend on or off. ### Info Provides definitions or metric explanations for the chart. ![Chart info action](/assets/img/docs/charts-visualization/info.png) ### Kommon Poll AI Insight The AI insight or sparkle button appears only on supported charts. It can summarize important dates, significant changes, and patterns, but it is not available on every chart. ![Kommon Poll AI insight button](/assets/img/docs/charts-visualization/kommon-poll-ai.png) ## Priority And Scam Analysis Priority and scam signals appear most directly on mention cards and filters, but they also affect analysis workflows. Use priority filters and full-card exports to isolate urgent, high-risk, or scam-flagged mentions for review. ## Summary Use charts to locate spikes, compare sources, inspect sentiment, identify authors, review hashtags and keywords, evaluate CTAs and post types, analyse visuals, and benchmark competitors. Standard chart actions now include Download, Copy, Expand, legend toggles where relevant, and Kommon Poll AI insights only where enabled. --- URL: https://docs.kommonpoll.com/image-analysis Section: Dashboard and Analytics Title: Image Analysis Description: Review visual signals from images, logos, and media attached to collected mentions. > Review visual signals from images, logos, and media attached to collected mentions. Image Analysis appears as a result tab when the current search has visual data that Kommon Poll can process. It helps teams understand how imagery, logos, objects, creative assets, screenshots, product photos, or visual memes appear alongside brand and topic mentions. --- ## 1. When To Use Image Analysis Use Image Analysis when: - A campaign depends on visual creative. - People are sharing product photos or screenshots. - Brand logos may appear in posts. - Scam or impersonation pages use copied brand assets. - Visual memes are driving conversation. - Text sentiment does not explain why a post is getting engagement. - You need report examples that include media. Image Analysis is especially useful when the text alone is not enough to understand the mention. --- ## 2. Open Image Analysis 1. Open a saved search or run a search. 2. Confirm the date range and filters. 3. Select the **Image Analysis** tab in the results area. 4. Review the available visual panels. 5. Open matching mentions in the Mentions tab when you need source-level evidence. The Image Analysis tab appears only when the current result context supports visual or media analysis. --- ## 3. What Image Analysis Can Help Identify Depending on available media and platform permissions, Image Analysis can help with: - Images attached to mentions. - Logo appearances. - Repeated visual themes. - Product imagery. - Screenshots or shared graphics. - Media context that supports or contradicts mention text. - Visual patterns connected to high reach, high engagement, or negative sentiment. Availability varies by platform. Some sources do not expose media URLs or remove access after the original post changes. --- ## 4. Image Review Workflow Use this workflow when investigating visual content: 1. Start in Overview or Mention Analysis to find a spike, topic, campaign, or platform. 2. Apply date, source, sentiment, reach, priority, or hashtag filters. 3. Open **Image Analysis**. 4. Identify repeated visual themes, logos, products, or suspicious graphics. 5. Open the Mentions tab with the same filters. 6. Use **Visit** to inspect original sources for high-impact examples. 7. Tag relevant mentions, such as `Visual campaign`, `Logo misuse`, `Scam`, or `Product photo`. 8. Add representative examples to a report. 9. Export Slides when stakeholders need to see the visual examples. --- ## 5. Campaign Use Case For a campaign: 1. Filter to the campaign date range. 2. Filter by campaign hashtags, topics, or CTAs. 3. Open Image Analysis. 4. Check whether campaign visuals are appearing in user-generated content. 5. Compare visual mentions with reach and interactions. 6. Add the best examples to a campaign Slide export. This helps show not only that people discussed the campaign, but how they visually shared it. --- ## 6. Brand Safety And Scam Use Case For brand safety: 1. Filter by priority, negative sentiment, scam flags, or suspicious keywords. 2. Open Image Analysis. 3. Look for copied logos, fake offers, misleading screenshots, or impersonation graphics. 4. Open the original mention with **Visit**. 5. Tag confirmed examples. 6. Export Full Card Data CSV if the investigation needs detailed metadata. 7. Share only with teams responsible for escalation or takedown. Do not rely on visual classification alone for enforcement decisions. Always verify the source and context. --- ## 7. Reporting Visual Findings When adding visual findings to a report, include: 1. The timeframe. 2. The platform or source. 3. The visual pattern. 4. The relevant metric, such as reach or interactions. 5. One or two mention examples. 6. The recommended action. Avoid saying that an image is representative unless you confirmed it appears repeatedly or is attached to a high-impact mention. --- ## 8. Limitations Image and media analysis depends on: - Platform permissions. - Whether the mention includes media. - Whether media is still available. - Whether the source allows access to the media. - The quality and size of the image. - Whether the result context includes enough visual examples. Use Kommon Poll AI or chart insights as a starting point, then verify important visual findings against mention cards and original posts. --- URL: https://docs.kommonpoll.com/filters-and-views Section: Dashboard and Analytics Title: Filters & Views Description: Use filters in Kommon Poll to refine dashboard data based on content, audience attributes, platforms, sentiment, and timeframe. > Narrow dashboard and mention data by timeframe, platform, content, author, audience, tags, topics, intent, reach, and priority. Filters are the main way to turn a large result set into a specific answer. They update the dashboard context so charts, KPI tiles, Mentions, analytics tabs, and Kommon Poll AI prompts can focus on the same subset of data. Use filters when the question is about a segment of the data. Use the query builder when the question is about what Kommon Poll should collect in the first place. --- ## 1. Open Filters 1. Open a saved search, team saved search, full search history item, or Quick Search result. 2. Click **Filters** in the result toolbar. 3. Choose the filter categories you need. 4. Apply the filters. 5. Review the updated charts and mentions. The active filter context affects the story you see. If you export, share, or ask Kommon Poll AI while filters are active, make sure the filtered context is the one you intend to use. --- ## 2. Date Range Date filters define the period being analyzed. Use date range filters to: - Compare campaign launch windows. - Review crisis activity during a specific incident. - Build weekly or monthly reports. - Remove old results from a live investigation. How to use it: 1. Open **Date Range**. 2. Choose a preset range or select a custom start and end date. 3. Apply the filter. 4. Check the trend charts after applying, because spikes and totals will change. If a trend chart also has 1D, 1W, 1M, 1Q, or 1Y buttons, those buttons change the chart aggregation, not the underlying date range. --- ## 3. Sentiment Sentiment filters isolate mentions by detected tone. Common values include: - **Positive** for praise, satisfaction, support, or favorable reactions. - **Neutral** for factual, unclear, or balanced mentions. - **Negative** for complaints, criticism, risk, frustration, or unfavorable reactions. How to use it: 1. Open **Sentiment**. 2. Select one or more sentiment values. 3. Apply the filter. 4. Review both the charts and the mention cards to confirm the classification makes sense. Use sentiment filters carefully for sarcasm, mixed-language content, and short comments. For important decisions, read example mentions instead of relying only on totals. --- ## 4. AI Filter The AI filter helps improve result relevance when the available control is enabled. Use it to: - Reduce irrelevant mentions. - Improve contextual matching. - Focus analysis on content that better matches the saved search intent. Because AI filtering can change which records are included, use it consistently when comparing two time periods or preparing recurring reports. --- ## 5. Sources And Platforms Source filters narrow results to specific platforms or source types. Examples include: - Facebook - Instagram - X/Twitter - YouTube - Reddit - News - Web - Blogs - Forums - Reviews How to use it: 1. Open **Select Sources**. 2. Choose the platform or source types you want. 3. Apply the filter. 4. Compare KPI tiles and platform charts before and after filtering. This is useful when one platform is dominating the conversation and hiding patterns elsewhere. --- ## 6. Authors Author filters focus on specific users, pages, creators, journalists, influencers, or publishers. Use author filters to: - Track a key influencer's contribution. - Review mentions from a known critic or journalist. - Investigate a customer support issue. - Remove noisy accounts from an analysis. How to use it: 1. Open **Authors**. 2. Search or select the author names available in the result set. 3. Apply the filter. 4. Review the Mentions tab for context. If an author is missing, the current result set may not contain that author or the platform may not expose author metadata consistently. --- ## 7. Domains Domain filters focus on the website or source domain where mentions appeared. Use domain filters for: - News outlet analysis. - Blog and review site tracking. - Publisher-specific PR monitoring. - Separating social content from web articles. How to use it: 1. Open **Domain**. 2. Select one or more domains. 3. Apply the filter. 4. Use Mention Analysis charts, such as Mentions by Domain, to compare domain-level volume. --- ## 8. Mention Type Mention Type separates posts from comments where the data source supports it. Use it to answer questions such as: - Are people creating original posts, or mostly responding in comments? - Is a spike caused by one viral post or by many replies? - Should the team respond publicly or monitor the comment thread? How to use it: 1. Open **Mention Type**. 2. Choose **Posts**, **Comments**, or another available type. 3. Apply the filter. 4. Review the Mentions feed and post type charts. --- ## 9. Location And Language Location and language filters include: - **Countries** - detected or inferred country. - **Languages** - detected language of the mention. - **Nationalities** - detected nationality attribute where available. Use these filters to: - Prepare country-specific reports. - Compare regions during a campaign. - Isolate language-specific complaints. - Support localization decisions. Detected location and demographic fields are not always available for every mention. Missing values usually mean the source did not provide enough information or the model could not infer it reliably. --- ## 10. Business Vs Individuals This filter separates organization-style accounts from individual users where classification is available. Use it to: - Compare institutional coverage against consumer conversation. - Focus on official pages, media, companies, or organizations. - Remove individual chatter when preparing corporate landscape reports. --- ## 11. Demographic Filters Demographic filters can include: - Age group - Gender - Education - Income Use these filters to understand who appears to be participating in the conversation. Treat demographic data as analytical estimates, not guaranteed personal facts. Good uses: - Comparing campaign response by audience segment. - Finding which groups show higher negativity. - Checking whether the conversation matches the intended audience. Avoid using demographic filters for sensitive individual-level decisions. --- ## 12. Tags Tags are labels users apply to mentions. Use tag filters to: - Review mentions already marked for a campaign, incident, complaint type, or report. - Find mentions added by another team member. - Build a curated list for follow-up. How to use it: 1. Add tags from mention cards when reviewing results. 2. Open **Tags** in Filters. 3. Select the tag. 4. Apply the filter. Tags are especially useful with **Add to Report**, because they help you curate examples before exporting. --- ## 13. Hashtags Hashtag filters isolate mentions containing selected hashtags. Use them to: - Track campaign hashtags. - Compare official and organic hashtags. - Investigate viral hashtag movement. - Separate branded hashtags from competitor or activist hashtags. After filtering by hashtag, review Hashtag Analysis for mentions vs influence, hashtag trends, platform filters, and table column toggles. --- ## 14. Subtopics And Intents Subtopics describe what the mention is about. Intents describe what the author appears to be trying to do. Examples of intents can include: - Complaint - Inquiry - Appreciation - Recommendation - Comparison - Purchase interest - Support request Use these filters to: - Separate complaints from general discussion. - Find posts that need customer response. - Identify conversion or product interest signals. - Build topic-specific reports. --- ## 15. Reach Reach filters focus on mentions with a potential audience size inside a chosen range. Use reach filters to: - Surface high-impact posts. - Exclude low-reach noise. - Investigate whether a spike was broad or driven by a few large accounts. Reach is an estimate. Always review the mention and author before escalating based only on reach. --- ## 16. Priority Priority filters help teams focus on mentions marked as important. Use priority filtering for: - Crisis monitoring. - Executive escalations. - Critical customer complaints. - Scam, fraud, or brand-safety concerns. - High-value media or influencer posts. Priority can appear as a badge on mention cards. Use the filter to isolate those records for review or reporting. --- ## 17. Recommended Filter Workflows For a crisis review: 1. Set the incident date range. 2. Filter sentiment to negative. 3. Filter by high reach or priority. 4. Open the Mentions tab. 5. Tag confirmed examples. 6. Ask Kommon Poll AI to summarize the filtered context. 7. Export or share only after checking examples manually. For campaign reporting: 1. Set the campaign date range. 2. Filter by campaign hashtags or topics. 3. Compare platforms and demographics. 4. Review top authors and top mentions. 5. Export PDF or Slides using the saved report format. For customer issue triage: 1. Filter by negative sentiment. 2. Filter by intent such as complaint or inquiry. 3. Filter by comments if needed. 4. Use mention actions such as Reply, Generate Response, Send, Add Tag, or Add to Report where supported. --- ## 18. Resetting And Comparing When the result set looks too narrow: 1. Remove the most restrictive filter first. 2. Check whether the date range is too short. 3. Clear author, domain, hashtag, or priority filters if they were used. 4. Re-run the search or reopen the saved search if needed. When comparing two analyses, keep the query, date range, filters, and chart aggregation consistent. Otherwise the comparison may reflect different data scopes rather than a real business change. --- URL: https://docs.kommonpoll.com/overview-and-importance-of-the-mentions-tab Section: Mentions Tab Title: Overview & Importance of the Mentions Tab Description: Move from high level charts to individual conversations using the Mentions tab. > Move from high-level charts to individual conversations using the Mentions tab. The **Mentions Tab** is where you move from high-level charts to individual conversations. It’s the place to: - Read what people actually said. - Understand context around spikes or trends. - Tag, organise, and export mentions for deeper analysis or reporting. - Engage or route items to other teams (depending on your workflow). If the dashboard answers **“what is happening?”**, the Mentions Tab answers **“what exactly are people saying, and where?”**. ## 5.1 What Is the Mentions Tab? The Mentions Tab is a live, filterable feed of all mentions captured by Kommon Poll for your selected project(s) and filters. Each row or card represents a single post, comment, review, article, or similar item. ## Why It Matters While aggregated metrics tell you how big something is, the Mentions Tab tells you: - The exact wording of posts and comments. - Tone and nuance that sentiment scores can’t fully capture. - Context around crises or praise (what triggered responses, how others reacted). - Specific examples you can share with stakeholders or in reports. ## Main Data Sources The feed can include mentions from: - Social media (Facebook, Instagram, X, YouTube, TikTok, etc.). - News and blogs. - Forums and discussion boards (where supported). - Reviews and ratings platforms. - WhatsApp or messaging integrations (if enabled). The actual sources displayed depend on your project configuration and data integrations. ## 5.2 Overview Tab Snapshot ![Overview tab metrics screenshot](/assets/img/docs/overview-tab-metrics/overview-tab.png) The Overview tab keeps the top section dedicated to the highest-level KPIs so you can instantly gauge momentum: 1. **Mention Count** – Total mentions detected in the selected time period, showing the conversation volume. 2. **Influence Score** – How impactful the mentions are, with higher values driven by strong profiles or publications. 3. **Social Reach** – Estimated potential audience that could have seen the mentions; more reach equals wider exposure. 4. **Social Interactions** – Engagement on social media (likes, shares, comments, reactions) tied to the mentions. ## 5.3 Additional Overview Insights Below the KPIs, the Overview tab surfaces these supporting insights: - **Social Mention Count** – Mentions from social platforms only (Facebook, Instagram, X, TikTok, YouTube, etc.). - **Non-Social Mention Count** – Mentions pulled from blogs, news, forums, reviews, and other web sources for a broader media view. - **Active Domains** – The number of unique websites creating mentions, helpful for spotting media diversity. - **Unique Authors** – How many distinct authors, accounts, or profiles contributed mentions, showing whether the conversation is wide or concentrated. - **Mention Trend Graph** – A time-based line that reveals peaks, spikes, and rhythm in conversation over the selected window. Together, these tiles and supporting insights give you a quick high-level view of who is talking about your brand, where they appear, and how the tone evolves over time. --- URL: https://docs.kommonpoll.com/mentions-feed-overview Section: Mentions Tab Title: Mentions Feed Overview Description: Use the Mentions Feed to review collected social and web mentions in real time. > Review, search, sort, tag, act on, and export individual mentions collected by Kommon Poll. The Mentions Feed is where high-level analytics become real conversations. Use it to inspect the posts, comments, articles, reviews, and web mentions behind every chart or KPI. --- ## 1. Open The Mentions Feed 1. Open a search result or saved project. 2. Select the **Mentions** tab. 3. Confirm that the correct date range and filters are active. 4. Scan the first page of mention cards before drawing conclusions from charts. The Mentions tab reflects the current search context. If you apply filters, sort options, or an internal search, the visible mention list changes. --- ## 2. What A Mention Card Shows A mention card can include: - Platform or source icon. - Author, page, account, or publisher name. - Published date and time. - Title, caption, post text, article snippet, or highlighted text. - Link to the original source when available. - Media preview for images or videos. - Sentiment label and score. - Polarity and subjectivity where available. - Engagement metrics such as likes, comments, shares, reactions, views, or interactions. - Influence and reach metrics. - Domain or source website. - Mention type, such as post or comment. - Tags already applied by you or your team. - Priority badge where a mention is marked important. - Scam or risk badge where a mention is classified as suspicious. Not every platform exposes the same metadata. A missing field usually means the source did not provide it or it was not available for that mention. --- ## 3. Search Inside Current Mentions The Mentions tab includes a search field for searching inside the currently loaded result context. Use it to find: - A specific keyword. - A product name. - A username or handle. - A hashtag. - A complaint phrase. - A location, domain, or campaign term. How to use it: 1. Open the Mentions tab. 2. Enter the word or phrase in the mention search field. 3. Run the internal search. 4. Review the returned mention cards. 5. Clear the internal search when you want to return to the full result set. This is different from changing the main query. Internal mention search narrows the current result set; the main query controls what Kommon Poll searches for. --- ## 4. Sort Mentions Sorting helps you decide what to review first. Common sort modes include: - Newest or oldest mentions. - Highest influence. - Highest engagement. - Sentiment-oriented ordering where available. How to use sorting: 1. Open the sort dropdown in the Mentions tab. 2. Choose the sort mode that matches your task. 3. Wait for the mention list to reload. 4. Review the first page again, because the order has changed. Use newest-first for live monitoring, highest-influence for escalation, and engagement sorting for viral content review. --- ## 5. Control Mentions Per Page The Mentions feed loads a fixed number of cards per page or request. In the current result flow, mention reloads commonly use 12 mentions at a time. Use pagination or load controls to: - Move through large result sets. - Review the next batch of mentions. - Keep the page responsive while inspecting heavy searches. For broad searches, apply filters first. Reviewing a filtered list is faster and more accurate than scrolling through every mention. --- ## 6. Core Mention Actions Mention cards expose actions based on the source and available permissions. Common actions include: - **Visit** - open the original post, article, or source page. - **Add Tag** - label a mention for triage, reporting, or team workflows. - **Add to Report** - save the mention as an example for a report export. - **Reply** - open a reply workflow where supported. - **Generate Response** - use AI to draft a reply for supported Facebook or Instagram replies. - **Send** - send a prepared reply where the integration supports it. - **Message** - open a conversation or message workflow where the connected source supports it. - **Mark as complete** - mark a workflow item complete or reopen it where workflow status controls are available. - **Delete** - remove or hide a mention from the working set where permitted. - **Set sentiment** - manually correct or adjust sentiment. Some actions only appear for supported platforms, connected accounts, or eligible mention types. For example, reply generation depends on the platform and whether the account connection can support that workflow. --- ## 7. Tag Mentions Tags help teams classify mentions during review. Use tags for: - Complaints. - Sales leads. - PR risks. - Campaign examples. - Support follow-ups. - Competitor mentions. - Scam or impersonation examples. - Report-ready posts. How to tag a mention: 1. Click **Add Tag** on the mention card. 2. Enter or select the tag. 3. Save the tag. 4. Use Filters -> Tags later to find the tagged mentions. Keep tag names short and consistent. For example, use `Complaint` everywhere instead of mixing `Complaint`, `Complaints`, and `Customer issue`. --- ## 8. Add Mentions To A Report Use **Add to Report** when a mention is a useful example for a PDF, slide deck, or stakeholder summary. Good report examples include: - A high-reach positive post. - A clear customer complaint. - A representative negative comment. - A media article that caused a spike. - A competitor comparison post. - A scam or impersonation example. Before adding to a report: 1. Check that the mention is relevant to the report audience. 2. Confirm the sentiment and priority are accurate. 3. Avoid adding duplicate examples that say the same thing. 4. Tag the mention if it belongs to a recurring category. --- ## 9. Reply And Generate Responses Reply controls are meant for engagement workflows, not just analysis. When reply controls are available: 1. Open the mention card. 2. Click **Reply**. 3. Draft the response manually or click **Generate Response** where supported. 4. Review the generated text carefully. 5. Edit the response to match your brand voice and policy. 6. Click **Send** only when the response is ready. Generated responses should always be reviewed by a person before sending, especially for complaints, legal issues, health topics, political content, crisis events, or sensitive customer cases. --- ## 10. Correct Sentiment Sentiment can be adjusted from mention actions where the control is available. Use manual sentiment correction when: - Sarcasm was misclassified. - A mixed post was scored too strongly. - A short comment lacks enough context. - Domain-specific language confused the model. - A report depends on accurate examples. Correcting sentiment improves the usefulness of filtered review and report examples, but it does not replace the need to read important mentions manually. --- ## 11. Message And Completion Workflows Some mention workflows include **Message** and **Mark as complete** controls. Use **Message** when: - A mention needs a direct conversation. - A platform or workflow supports opening a message thread. - A teammate needs to continue the interaction in the connected channel. Use **Mark as complete** when: - The mention has been reviewed. - The reply or escalation is done. - The item no longer needs active attention. If a completed item still needs later reporting, tag it before marking it complete so it remains easy to find. --- ## 12. Priority And Scam Badges Priority and scam indicators help reviewers spot content that may need attention. Use priority badges to find: - High-risk complaints. - Executive issues. - Viral posts. - Media-sensitive content. - Time-sensitive customer cases. Use scam or suspicious badges to review: - Impersonation attempts. - Fraud claims. - Unsafe links. - Fake pages or offers. - Brand abuse. If a badge appears on an important mention, open the original source and verify the context before escalating. --- ## 13. A Practical Review Workflow For daily monitoring: 1. Open the saved project. 2. Set the date range to today or the current reporting window. 3. Filter by priority, negative sentiment, or high reach if needed. 4. Sort by newest for live review or influence for escalation. 5. Read the highest-risk mention cards. 6. Tag confirmed issues. 7. Reply or generate a response where appropriate. 8. Add the best examples to a report. 9. Ask Kommon Poll AI to summarize the filtered context. 10. Export or share only after reviewing the examples. The Mentions Feed is the evidence layer for the dashboard. Use it to prove what the charts are saying. --- URL: https://docs.kommonpoll.com/mention-cards-fields-and-details Section: Mentions Tab Title: Mention Cards – Fields & Details Description: Understand the fields, labels, metadata, and actions shown on individual mention cards. Each **Mention Card** displays the essential information about an individual post, comment, article, review, or other collected mention. Cards combine source details, content, media, sentiment, engagement, tags, priority, and actions in one place. ## Source And Author Details Mention cards can show: - **Source platform or domain** - the platform, website, or review source where the mention appeared. - **Author or post title** - the user, page, publication, or headline associated with the mention. - **Published date** - when the mention was published. - **Profile or original post link** - where available. These fields help you identify where the mention came from and whether it needs follow-up. ## Text And Context Cards include a text or highlight preview. Depending on the source, this may include: - Post text - Article title and snippet - Review text - Comment text - Parent or reshared text - Detected keywords, topics, entities, or tags Use the preview to decide whether to open the original source or review the full card details. ## Media Preview Mention cards may show: - Main image or media preview - Author profile image - Media descriptions or detected media text, where available - Placeholder media when no image is available Image availability depends on the platform, original post visibility, and collection permissions. ## Sentiment A sentiment badge shows the detected polarity, such as positive, neutral, or negative. When editing is available, click the sentiment badge to open the sentiment slider, adjust the polarity value, and click **Set**. Manual sentiment correction is useful when a post is sarcastic, mixed, or incorrectly classified. ## Engagement Metrics Metric chips vary by platform and may include: - Replies or comments - Likes and reactions - Shares or reposts - Views - Social reach - Interactions - Influence score Use these metrics to prioritize high-impact mentions. ## Priority And Scam Badges Cards can show priority and scam indicators: - **Priority** - highlights mentions that need attention, such as high, urgent, or campaign-critical items. - **Scam** - flags mentions identified as potential scam or fraud-related content. Priority can also appear as a filter so teams can focus on urgent or high-risk items. ## Tags And Topic Labels Cards can show automatically detected topics, key phrases, or user-added tags. Tags help teams organize mentions into operational categories such as complaints, praise, product issues, campaign names, or escalation status. ## Card Actions The current mention card action set can include: - **Visit** - open the original post or page. - **Add Tag** - add custom tags to the mention. - **Add to Report** - include the mention in report exports. - **Reply** - open a reply editor, where supported. - **Send** - send or assign the mention through available workflow or sharing controls. - **Message** - open a message or conversation workflow where supported. - **Mark as complete** - update the workflow state when the mention has been handled. - **Delete** - remove the mention from the current list, when permitted. - **Set sentiment** - update the sentiment value using the sentiment editor. Reply support depends on platform credentials and permissions. Facebook and Instagram replies can support **Generate Responses** for AI-suggested replies before sending. ## Summary A Mention Card consolidates source, author, content, media, sentiment, engagement, priority, scam flags, tags, and actions. Use cards to inspect individual mentions, correct sentiment, add reporting examples, respond where supported, and triage risky or high-impact content. --- URL: https://docs.kommonpoll.com/mention-actions-user-controls Section: Mentions Tab Title: Mention Actions – User Controls Description: Take action on mentions by tagging, exporting, cleaning noise, or engaging with users. > Take action on mentions by visiting the source, tagging, adding to reports, replying, sending, deleting, or correcting sentiment. Mention actions are available from individual mention cards in the Mentions tab and other result views. ## Visit Use **Visit** to open the original post, article, review, or source page in a new browser tab. Use this when you need to: - Verify the original context. - Read replies or surrounding comments. - Respond directly on the platform. - Capture a source URL for escalation. ## Add Tag Use **Add Tag** to apply custom tags to a mention. Common tags include: - Complaint - Praise - Product issue - Campaign name - Priority - Resolved - Needs legal review Tags help teams filter, report, and route mentions beyond automatic sentiment or topic detection. ## Add To Report Use **Add to Report** to include a mention as an example in exports. This is useful for: - Monthly summaries - Campaign recaps - Crisis updates - Executive reports - Evidence packs for support, PR, or product teams ## Reply Use **Reply** when the mention source supports replies and the required credentials are available. Facebook and Instagram mentions can support in-app reply workflows. Where available, use **Generate Responses** to create AI reply suggestions, review the text, edit it, and then send the final response. ## Send Use **Send** to share or route a mention to a teammate or workflow destination, depending on the available configuration. This is useful for: - Assigning a support follow-up. - Sending a high-risk mention to PR. - Sharing a sales or campaign opportunity. ## Message Use **Message** where a mention workflow supports opening a conversation or message thread. This can be useful when: - A public reply is not the right response. - The issue needs direct follow-up. - The user or teammate should be contacted through a connected conversation channel. Message availability depends on the source, connection, permissions, and workflow configuration. ## Mark As Complete Use **Mark as complete** when a mention or workflow item has been handled. Examples: - A support team replied. - The issue was escalated. - A mention was reviewed and does not require action. - A teammate completed the assigned follow-up. Marking a mention complete is a workflow state. If you also need the mention later for reporting, add a tag or add it to the report before completing it. ## Delete Use **Delete** when a mention should be removed from the current list and your permissions allow it. Use this carefully for spam, duplicates, or irrelevant items. If you only need to classify the mention as noise, consider tagging or filtering first. ## Set Sentiment Click the sentiment badge to open the sentiment editor. Adjust the polarity slider and click **Set**. Use sentiment edits when: - Sarcasm was misclassified. - A mixed post needs manual judgment. - A high-impact mention needs accurate reporting. ## Priority And Scam Review Mentions can show **Priority** and **Scam** badges. Use these badges and filters to focus on urgent items, suspected fraud, or reputational risk. ## Export Mentions Use the Download menu for mention exports: - **Mentions CSV (Simplified)** for quick analysis. - **Mentions CSV (Full Card Data)** for complete mention-card metadata, including priority, scam, CTA, media, entities, intents, subtopics, and raw fields. --- URL: https://docs.kommonpoll.com/using-the-mentions-tab-with-the-dashboard Section: Mentions Tab Title: Using the Mentions Tab with the Dashboard Description: Combine high level dashboards with detailed mentions to tell a complete story. > Move from dashboard patterns to the individual mentions that explain those patterns. The dashboard shows what changed. The Mentions tab shows why it changed. Use them together whenever you need evidence for a report, alert, escalation, or strategic decision. --- ## 1. Start With The Dashboard 1. Open the saved search or project. 2. Set the date range. 3. Review Overview KPI tiles for mention count, influence, reach, interactions, polarity, and sentiment. 4. Check the trend charts for spikes, drops, or unusual periods. 5. Use timeframe controls such as 1D, 1W, 1M, 1Q, or 1Y to regroup time-series charts. 6. Identify the chart, metric, platform, topic, domain, hashtag, or demographic segment that needs explanation. Do not export immediately after seeing a spike. First inspect the mentions behind it. --- ## 2. Apply Filters Before Opening Mentions Filters help keep the mention review focused. Common drill-down filters: - Date range around a spike. - Sentiment, especially negative or positive. - Platform or source. - Domain or author. - Mention type, such as posts or comments. - Hashtag, topic, subtopic, or intent. - Reach or priority. - Scam or suspicious content where available. After applying filters, the Mentions tab will show a narrower set of records that better matches the question. --- ## 3. Review The Mentions Tab 1. Open **Mentions**. 2. Sort by newest when monitoring live activity. 3. Sort by influence or engagement when looking for the drivers of a spike. 4. Search inside the mentions for specific keywords, handles, or hashtags. 5. Open high-value mentions with **Visit** to check the original source. 6. Use **Set sentiment** if an important mention is misclassified. 7. Use **Add Tag** to classify examples. 8. Use **Add to Report** for representative evidence. 9. Use **Reply**, **Generate Response**, and **Send** where supported and appropriate. The goal is not to read every mention. The goal is to find the examples that explain the pattern accurately. --- ## 4. Connect Examples Back To Charts When you find useful mentions, ask: - Did these mentions happen during the same spike shown in the trend chart? - Are they from the same platform or domain driving the chart movement? - Do they match the sentiment shown in the sentiment analysis? - Are they high reach, high influence, or high engagement? - Are they representative, or are they unusual outliers? Use representative examples in reports. Keep outliers for internal review unless the report is specifically about exceptions. --- ## 5. Use Kommon Poll AI With The Same Context After filtering and reviewing mentions, use Kommon Poll AI to summarize the same context. Good prompts: ```text Summarize the main reasons negative sentiment increased in this filtered result set. ``` ```text Which platforms and mention examples explain the spike in reach? ``` ```text What are the most common customer intents in these mentions? ``` ```text Draft a short executive summary using the current dashboard context and mention examples. ``` Verify AI claims against charts and cards before sending the output to stakeholders. --- ## 6. Build A Report From The Combined View A strong report section usually includes: 1. The chart or KPI that shows the pattern. 2. A short explanation of what changed. 3. Two or three mention examples. 4. A note on source, sentiment, reach, or priority. 5. Recommended next action. Use **Add to Report** while reviewing mention cards so the examples are ready when you export PDF or Slides. --- ## 7. Common Workflows For a negative spike: 1. Set the spike date range. 2. Filter sentiment to negative. 3. Sort mentions by influence or engagement. 4. Tag root-cause examples. 5. Ask Kommon Poll AI for themes. 6. Export a PDF with the relevant sections. For a campaign success story: 1. Filter by campaign hashtag or topic. 2. Review reach, interactions, and positive sentiment. 3. Sort mentions by engagement. 4. Add high-quality positive examples to a report. 5. Export Slides for the campaign readout. For scam or priority review: 1. Filter by priority or scam indicators. 2. Open original sources. 3. Tag confirmed cases. 4. Escalate through the team's internal process. 5. Share a Mention Wall only with the teams that need live awareness. --- URL: https://docs.kommonpoll.com/understanding-sentiment Section: Sentiment, Emotion, and Intent Title: Understanding Sentiment Description: Learn how Kommon Poll scores sentiment, subjectivity, and trends across platforms and over time. > Learn how Kommon Poll scores sentiment, subjectivity, and trends across platforms and over time. Numbers tell you **how much** people are talking. Sentiment, emotion, and intent tell you **how they feel** and **why** they’re talking. Kommon Poll automatically analyses the text of each mention to estimate: - Whether it is positive, negative, or neutral. - How strongly opinionated it is (subjective) vs factual (objective). - How sentiment changes over time and across sources. ## 6.1.1 Sentiment Polarity Sentiment polarity is the basic positive–negative–neutral classification of each mention. - **Positive** – praise, satisfaction, recommendations, excitement. - **Negative** – complaints, criticism, dissatisfaction, concern. - **Neutral** – factual statements, news reports, or content with no clear opinion. You can view sentiment at multiple levels: - Overall distribution (for example, 65% positive, 20% neutral, 15% negative). - Broken down by platform or source type. - Broken down by project, country, language, or product (using filters). Use polarity to answer questions like: - “Is this campaign being received positively?” - “Has sentiment improved since we responded to the crisis?” - “Which channels are most critical or supportive?” > Tip: Always look at the absolute counts as well as percentages. A change from 2 to 4 negative mentions is a 100% increase, but may not be serious in context. ## 6.1.2 Sentiment Subjectivity Subjectivity measures how opinion-based a mention is. - **High subjectivity** – personal feelings, opinions, or emotional reactions. - **Low subjectivity** – facts, announcements, neutral descriptions. Subjectivity is useful to: - Distinguish opinion-heavy feedback from neutral information. - Prioritise highly subjective negative mentions (these often drive public perception). **Examples:** - “Kommon Poll is the best social listening tool we’ve used.” → High subjectivity, positive. - “Kommon Poll launched a new AI feature today.” → Low subjectivity, neutral. ## 6.1.3 Sentiment Trends by Source Sentiment can vary significantly by platform: - **Reviews** often skew more negative (people post when something goes wrong). - **Instagram** might have more positive, aspirational content. - **News sites** may be neutral but trigger emotional social reactions. Kommon Poll allows you to: - Compare sentiment by platform (for example, Facebook vs Instagram vs Reviews). - Compare sentiment by source type (social vs non-social vs reviews). - Compare sentiment by region or language. Use this to: - Identify where negative sentiment is strongest (and focus your effort there). - Understand which platforms are best for testimonials vs issue resolution. - Align channel strategies with audience sentiment patterns. ## 6.1.4 Sentiment Count & Volume Context Beyond percentages and charts, it’s important to know how many mentions fall into each sentiment category. - **Sentiment Count** shows the raw number of positive, negative, and neutral mentions. - You can view trends over time to see whether volumes are climbing or declining. Combine this with mention count and reach to answer: - “Did sentiment get more negative because there were more negative mentions, or just fewer positive ones?” - “Are negative mentions coming from high-reach posts, or from smaller accounts?” --- URL: https://docs.kommonpoll.com/emotion-and-intent-layers Section: Sentiment, Emotion, and Intent Title: Emoji & Intent Analysis Description: Understand how users express reactions through emojis and what their underlying intentions are in mentions. > Understand how users express reactions through emojis and what their underlying intentions are in mentions. Kommon Poll helps you move beyond basic sentiment by analysing **emoji usage** and **user intent**. These insights give you a clearer picture of how people feel and what actions they expect from your brand. --- ## 6.2.1 Emoji Analysis Emoji analysis allows you to understand emotional reactions expressed through emojis in conversations. ### 🔎 How to Access Emoji Analysis 1. Open your **project/search**. 2. Go to the **Mention Analysis** tab. 3. Select **Emoji Analysis**. You will now see a view similar to the provided image, which includes: ![Emoji cloud and count chart showing frequencies of reactions](/assets/img/docs/emoji/kommon-snap-1764073503564.png) ### 📌 What You Will See - **Emoji Cloud** A visual cluster of the most frequently used emojis. Larger emojis represent higher usage. - **Emoji Count Chart** A bar chart showing how many times each emoji was used in the captured mentions. This helps identify: - Most dominant reactions - Positive and negative emotional patterns - Which emojis appear during spikes or key events ### 📘 How to Use Emoji Insights - Identify emotional drivers behind key conversations - Detect early warning signals (e.g., sudden rise in 😡 or 😭) - Recognize positive waves during campaigns (🔥 😍 🙌 ❤️) - Add visual clarity to reports (“Users reacted with 😡 and 😭 during the outage”) --- ## 6.2.2 Intent Analysis Intent analysis helps you understand **what users are trying to achieve** in their mentions — whether they are complaining, asking questions, praising, requesting support, or sharing feedback. ### 🔎 How to Access Intent Analysis 1. Go to the **Sentiment** tab of your project/search. 2. Scroll to the **bottom of the page**. 3. You will find the **Intent Analysis** section (same as shown in the provided image). ![Intent analysis dashboard with heatmap, trends, and donut charts](/assets/img/docs/emoji/kommon-snap-1764073672369.png) ### 📌 What You Will See Intent Analysis includes: - **Intent Blocks / Heatmap** Colour-coded blocks representing each intent category (e.g., inquiry, complaint, praise, engagement, promotions). Each block shows: - Intent type - Number of mentions - **Intent Trends Over Time** A line/area graph showing intent distribution across selected dates. This allows you to identify: - Which intents spike during specific events - Whether complaints, inquiries, or praises are rising - Seasonal or campaign-related behaviour ### 📘 Common Intent Categories - Inquiry - Complaint - Support request - Praise - Feedback - Engagement - Promotions & sales - Product/service details - Comparisons - Advocacy ### 📘 How to Use Intent Insights - Prioritize operational responses: - Complaints → Support teams - Inquiries → Sales or social care - Praise → Marketing & community - Understand what customers need at different times - Detect hidden issues (e.g., sudden rise in complaint intent) - Support decision-making for campaigns and service improvements --- ## Summary By using Emoji Analysis and Intent Analysis: - You gain deeper behavioural insights beyond sentiment - You understand both **emotional reactions** and **user motivations** - You can respond smarter and faster based on what customers express and expect --- --- URL: https://docs.kommonpoll.com/connecting-sentiment-with-volume-reach-and-influence Section: Sentiment, Emotion, and Intent Title: Connecting Sentiment with Volume, Reach & Influence Description: Combine sentiment, emotion, and intent with volume and influence to understand what matters most. > Combine sentiment, emotion, and intent with volume and influence to understand what matters most. Sentiment, emotion, and intent are most powerful when combined with **volume**, **reach**, and **influence**. This section outlines common patterns to watch for and how to act on them. ## 6.3.1 High Volume, Low Impact Negativity Characteristics: - Many negative mentions. - Mostly from low-reach accounts. - Influence and reach metrics remain stable. **Interpretation:** - A localised issue, niche community complaint, or small-scale backlash. - Still important, but may not be a PR-level crisis yet. **Action:** - Address the root cause and respond selectively. - Use sentiment and topic analysis to understand specifics. ## 6.3.2 Low Volume, High Impact Negativity Characteristics: - Few negative mentions. - But from very high-reach or highly influential sources. - Influence and reach metrics spike. **Interpretation:** - Potential crisis or risk at opinion leader level. - Could spread quickly if not managed. **Action:** - Respond quickly with clear, factual, and empathetic communication. - Prepare a broader response if conversation spreads. ## 6.3.3 Positive Sentiment with Low Engagement Characteristics: - Sentiment scores are positive. - Engagement metrics are low. **Interpretation:** - People like the brand or message, but content may not be compelling enough to share or discuss. - Awareness may still be limited. **Action:** - Experiment with formats, creatives, and distribution strategies. - Use trend and topic analysis to align with audience interests. ## 6.3.4 Positive Sentiment with High Reach & Engagement Characteristics: - High positive sentiment. - Strong engagement and reach. **Interpretation:** - A high-performing campaign, feature, or narrative. - Potential to reuse or expand these angles. **Action:** - Document what worked (topics, creatives, timing, influencers). - Build future campaigns around the same pillars. --- By using sentiment, emotion, and intent together with volume, reach, and influence, you move from **“what happened?”** to **“why it happened and what to do about it.”** Next, we look at **Trend Detection & Topic Discovery**, which extends this analysis over time to help you spot emerging opportunities and risks. --- URL: https://docs.kommonpoll.com/identifying-emerging-topics-and-viral-hashtags Section: Trend Detection and Topic Discovery Title: Identifying Emerging Topics Description: Discover new and fast growing themes appearing in conversations about your brand, products, and market. > Discover new and fast-growing themes appearing in conversations about your brand, products, and market. The **Trending Keywords** and **Entities** sections surface the exact words, people, places, and products that are gaining traction so you can react faster and smarter. ![Trending keywords and entities view](/assets/img/docs/Entities/kommon-snap-1764590634885.png) --- ## 7.1 What the Trending Keywords Table Shows Each row in the table delivers three key insights: ### Keyword / Entity The exact term extracted from conversations, including brand names, product names, locations, or general themes. This shows you what people are discussing most often. ### Sentiment Indicator A coloured bar reveals whether sentiment is mostly positive (green), negative (red), or mixed/neutral (grey). It helps you prioritise which keywords need immediate attention or celebration. ### Mention Count The total number of times that keyword appeared during the selected timeframe. High counts reveal high visibility, growing topics, or potential issues that warrant deeper investigation. --- ## 7.2 Why Trending Keywords Matter - **Understand conversation priorities** – see which topics dominate your brand or category chatter. - **Track brand visibility** – monitor how your brand terms and nicknames appear across platforms. - **Detect issues early** – watch for high-volume keywords carrying negative sentiment so you can respond quickly. - **Guide content and campaign planning** – follow the phrases people are already using to craft relevant messages. - **Monitor competitors** – rising mentions of competitor terms signal shifts in the market conversation. --- ## 7.3 When to Pay Attention Focus on keywords that: - Jump into high mention counts quickly. - Carry strongly positive or negative sentiment. - Appear across multiple platforms or regions. - Connect to ongoing events, campaigns, or crises. - Feature customer praise, complaints, or emerging requests. - Rise rapidly, indicating an emerging topic worth riding or managing. --- ## 7.4 Recommended Use Cases - Use the Trending Keywords view for weekly or monthly reporting. - Benchmark competitors by the terms they are associated with. - Detect crises or issues before they escalate. - Identify campaign opportunities and timely talking points. - Understand customer expectations and trending conversations. - Track PR and media impact to see what stories are resonating. --- ## Summary Keep an eye on Trending Keywords and Entities to spot emerging topics in real time. The combination of keyword visibility, sentiment, and mention volume gives you early indicators of user interests, risks, and opportunities so you can respond with confidence. --- URL: https://docs.kommonpoll.com/hashtag-analysis Section: Trend Detection and Topic Discovery Title: Hashtag Trend & Viral Hashtag Analysis Description: Identify fast growing, viral, and high impact hashtags related to your brand, campaigns, competitors, or market conversations. > Identify fast-growing, viral, and high-impact hashtags related to your brand, campaigns, competitors, or market conversations. Hashtag analysis helps you understand which conversations are emerging, gaining momentum, or declining. ## Why Hashtag Analysis Matters Use Hashtag Analysis to: - Detect viral or fast-growing conversations early. - Understand what users associate with your brand. - Identify hashtags worth amplifying in campaigns. - Discover user-generated or community-driven hashtags. - Detect negative or crisis-related hashtags. - Compare hashtag performance across platforms. - Build data-driven content and communication strategies. ## Open Hashtag Analysis 1. Open a saved search or run a search. 2. Go to **Mention Analysis**. 3. Select **Hashtags Analysis**. ## What You See ![Hashtag word cloud, trend timeline, and metrics overview](/assets/img/docs/hashtags/kommon-snap-1764077330546.png) ### Hashtag Word Cloud The word cloud shows commonly used hashtags. Larger hashtags represent higher usage. ### Metrics Switch Hashtag distribution can switch between: - **By mentions** - ranks hashtags by mention count. - **By influence** - ranks hashtags by influence contribution. Use the metric switch to separate frequently used hashtags from hashtags attached to more influential content. ### Hashtag Trend Chart The trend chart shows hashtag activity over time and includes chart actions such as Download, Copy, legend toggle, and Expand where available. Use this chart to identify sudden spikes, campaign pickup, or declining tags. ### Hashtag Data Table ![Hashtag data table showing platforms, counts, and influence](/assets/img/docs/hashtags/kommon-snap-1764077350218.png) The table can include: - Rank - Hashtag - Platform - Activity sparkline - Mention Count - Influence - Interactions - Social Views The table also supports: - Platform filters - Show/hide column controls - Sorting and review of platform breakdowns where available ## How To Identify A Viral Hashtag A hashtag is likely gaining viral momentum when: - It spikes sharply in the trend chart. - It has high influence or interactions. - It appears across multiple platforms. - It gains many mentions in a short time. - It appears prominently in the word cloud. ## How Teams Use Hashtag Analysis ### Marketing - Identify hashtags worth joining or amplifying. - Plan content around trending topics. - Track campaign hashtag performance. ### Brand And PR - Detect negative or crisis-related hashtags early. - Understand context using co-used hashtags. - Respond quickly to conversation spikes. ### Insights And Management - Understand what drives engagement. - Benchmark against competitors. - Track long-term shifts in brand conversation. --- URL: https://docs.kommonpoll.com/topic-analysis-and-co-mentioned-words Section: Trend Detection and Topic Discovery Title: Topic Analysis Description: Topic Analysis helps you understand what people are discussing most about your brand or project. > Topic Analysis helps you understand what people are discussing most about your brand or project. Topic Analysis helps you understand what people are discussing most about your brand or project. By setting focused topics, you can view structured insights, trends, and sentiment across the areas that matter to you. --- ## 7.1 Setting Up Topics in Your Saved Search When creating or editing a Saved Search, you can define **Project Topics** that guide dashboards and analysis. ### How to Set Topics You can set topics in two ways: ### **1. Manually Add Topics** - In the *Project Topics* section, type a topic name that reflects what you want to track. - Examples: - *Customer service* - *Online banking experience* - *Security and privacy* - *Interest rates* - Click **Add topic** to include it in your list. ### **2. Generate AI-Suggested Topics** - If you're unsure what to add, click **Suggest topics**. - The AI will automatically generate relevant topics based on your brand, industry, or search content. - You can accept, edit, or remove any suggested topic. ### **3. Edit Topics Anytime** Even after saving your search: - You can return to the Project Settings. - Add new topics, rename existing ones, or delete topics you no longer need. - The dashboards will update accordingly. ![Editing topics](/assets/img/docs/topics/kommon-snap-1764077204679.png) --- ## 7.2 Topic Analysis Overview After setting and saving your topics, the **Topic Analysis** tab displays insights for each topic. This dashboard provides a clear picture of how your topics appear across conversations, using visuals similar to those shown in your screenshot. ### What You Will See in Topic Analysis #### **1. Topic Distribution Chart** - A donut or bar chart showing each topic’s share of total mentions. - Helps you identify which areas dominate customer discussions. #### **2. Topic Trend Graph** - A timeline showing how mentions for each topic rise or fall over time. - Useful for spotting spikes in complaints, interest, or service discussions. #### **3. Topic Cards (Individual Topic Insights)** Each topic is displayed with: - **Total mention volume** - **Sentiment polarity score** - A **mini trend chart** showing recent fluctuations This gives you a quick and actionable overview of how each area is performing. ![Topic cards showing volume, polarity, and sparkline charts](/assets/img/docs/topics/kommon-snap-1764077182641.png) --- ## 7.3 Trending Keywords & Entities > A complete guide to understanding the most actively discussed keywords, entities, and themes within Kommon Poll. ![Trending keywords and entities view](/assets/img/docs/Entities/kommon-snap-1764590634885.png) ### 7.3.1 What the Trending Keywords Table Shows Each row delivers three key insights: #### Keyword / Entity Shows the exact term extracted from conversations, including brands, products, locations, or broader themes that are appearing most frequently. #### Sentiment Indicator A colored bar highlights whether sentiment is predominantly positive (green), negative (red), or mixed/neutral (gray) so you can prioritise follow-ups. #### Mention Count The raw number of times the keyword appeared, signalling visibility, growth, or emerging issues that might need attention. ### 7.3.2 Why Trending Keywords Matter - **Understand conversation priorities** by seeing which topics dominate brand or industry chatter. - **Track brand visibility** through the keywords that include your brand names or variations. - **Detect issues early** when a high-volume keyword carries growing negative sentiment. - **Guide content and campaign planning** with the themes people are already discussing. - **Monitor competitors** when their names or product terms spike in mentions. ### 7.3.3 When to Pay Attention to a Keyword Watch keywords that: - Jump to a high mention count quickly. - Carry strong positive or negative sentiment signals. - Appear across multiple platforms simultaneously. - Link to ongoing events, product launches, or service issues. - Include customer praise, complaints, or feedback. - Rise rapidly over short periods, hinting at emerging trends. ### 7.3.4 Recommended Use Cases Use the Trending Keywords view for: - Weekly or monthly reporting. - Competitor benchmarking. - Crisis and issue detection. - Campaign opportunity identification. - Understanding customer expectations. - Tracking PR and media impact. --- ## Summary Topic Analysis helps you convert raw conversations into meaningful insights. By setting your topics during the Saved Search setup—either manually or using AI suggestions—you ensure the analysis dashboard focuses on what matters most to your brand or project. Once saved, the Topic Analysis tab displays visual trends, distribution charts, and topic-specific insights that allow you to quickly understand customer behavior and discussions. --- URL: https://docs.kommonpoll.com/using-trend-insights-for-strategy-and-campaigns Section: Trend Detection and Topic Discovery Title: Using Trend Insights for Strategy & Campaigns Description: Turn trend and topic data into better content, campaigns, and product decisions. > Turn trend and topic data into better content, campaigns, and product decisions. Kommon Poll’s trend insights help you understand **what your audience is talking about**, **how conversations change over time**, and **where emerging opportunities or risks appear**. Once topics are set in your Saved Search, the Trend Insights section becomes a powerful tool for strategic decision-making. Trend insights appear across: - The **Topic Analysis** dashboard - The **Trend Timeline** - Topic-level **mini trend graphs** - Volume, sentiment, and spike indicators These visuals help you confidently plan campaigns, content, and product decisions based on real conversation patterns. --- ## 7.5.1 Content Strategy Trend and topic data in Kommon Poll helps shape content decisions by showing **what audiences care about right now**. ### What You Can Learn - Topics receiving **high conversation volume** - Language and phrasing customers use in real conversations - Recurring issues or questions - Sudden spikes in interest ### How to Use Kommon Poll for Content Strategy - Check the **Topic Trend Graph** to spot topics gaining momentum. - Identify **top recurring themes** from the Topic Cards and Topic Cloud. - Export topic insights and sentiment data to validate your content calendar. - Use frequently appearing terms (visible in topic clouds) to match audience tone and language. ### Apply Insights To: - Blog articles - Social media posts - Educational content - Product explainers - Crisis response or proactive messaging --- ## 7.5.2 Campaign Planning & Optimization Trend insights guide you before, during, and after campaign execution. ### Before Launching a Campaign Use Kommon Poll to: - Identify **which topics are trending** that align with your campaign message. - Understand **pain points** or **excitement points** to choose the right narrative. - See which **platforms or channels** have the highest activity. - Discover **influencers or communities** discussing your brand or topic. ### During the Campaign Inside the Trend Timeline: - Monitor spike markers for campaign hashtags or keywords. - Track **which topics your campaign triggers** (positive or negative). - Compare **volume and polarity** across campaign days. Use these signals to: - Adjust creatives or messaging - Change targeting - Reinforce what performs well and remove what doesn’t ### After the Campaign Review: - Topic volume changes - Overall sentiment shifts - Persistent topics that remain active - New issues or conversations that emerged Turn this into a **performance evaluation** for future campaigns. --- ## 7.5.3 Product & Customer Experience (CX) Feedback Loops Trend detection in Kommon Poll is especially valuable for product and CX teams. ### What Kommon Poll Reveals - Recurring complaints or feature requests - Negative sentiment patterns over time - Moments when customers struggle or become confused - The impact of product releases or policy changes ### How to Use Trend Insights for Product & CX - Share topic cards and trend graphs with engineering, product, or CX teams. - Identify topics with **consistently high negative polarity**. - Filter insights to specific keywords to uncover detailed feedback. - Track whether product fixes correlate with **reduced negative mentions** over weeks. ### Use This For: - Prioritizing backlog items - Fixing UX or operational friction points - Monitoring post-release reactions - Validating whether a CX improvement worked --- ## Summary Trend Insights in Kommon Poll transform raw conversation data into strategic direction. Whether you're shaping campaigns, building content, or improving customer experience, the trend dashboard gives you the **evidence and timing** you need to make better decisions. Use it to: - Spot opportunities early - Respond to issues fast - Align content with real audience behavior - Improve products with data-backed decisions --- URL: https://docs.kommonpoll.com/audience-demographics-and-breakdown Section: Audience and Influencer Insights Title: Audience Demographics & Breakdown Description: Understand who is participating in conversations about your brand by exploring demographic attributes available in the Demographics tab. > Understand who is participating in conversations about your brand by exploring demographic attributes available in the Demographics tab. The **Demographics** section in Kommon Poll provides insights into the composition of your audience based on data extracted from user profiles and platform-reported attributes. This helps you analyse **who** is engaging in conversations across several dimensions such as age, gender, nationality, language, location, occupation, and account type. > Note: Demographic availability varies by platform. Some charts may reflect only a subset of total mentions depending on which attributes are accessible. --- ## 8.1.1 Geographic Distribution The Demographics tab provides multiple levels of geographic insight: - **Country distribution** — where mentions originate globally. - **Regional or state distribution** — where supported. - **Heatmap view** — visualising conversation density across geographic areas. These visualisations help identify audience locations, regional engagement trends, and geographical patterns. ![Demographics world map and heatmap showing geographic distribution](/assets/img/docs/demographics/kommon-snap-1764083217510.png) --- ## 8.1.2 Nationality Breakdown The nationality chart groups authors by detected or declared nationality. This supports: - Understanding cultural diversity. - Identifying dominant or emerging national groups. - Noticing cross-border participation around your brand. ![Nationality breakout chart with top countries by share of mentions](/assets/img/docs/demographics/kommon-snap-1764083229221.png) --- ## 8.1.3 Language Distribution The language chart displays the languages used within mentions. This helps you: - Understand linguistic diversity. - Identify primary languages used by your audience. - Plan content and support for multilingual users. ![Language distribution chart showing bars by primary language](/assets/img/docs/demographics/kommon-snap-1764083242717.png) --- ## 8.1.4 Business vs Individuals This section differentiates between: - **Business or organisational accounts** - **Individual or personal accounts** This helps you understand whether conversations are driven more by companies or everyday users, supporting B2B/B2C strategic decisions. ![Business versus individual account distribution chart](/assets/img/docs/demographics/kommon-snap-1764083255598.png) --- ## 8.1.5 Gender Distribution Where platforms provide gender metadata, the gender distribution chart shows the proportion of mentions attributed to each gender category. This insight helps you: - Identify gender representation in conversations. - Check alignment with your target customer base. ![Gender distribution bars showing percentage split](/assets/img/docs/demographics/kommon-snap-1764083287360.png) --- ## 8.1.6 Age Distribution & Population Pyramid Age breakdown charts and the population pyramid show: - Participation by age groups. - Age–gender comparisons. - Relative engagement across generational segments. These visualisations help you understand which age cohorts are most active in mentioning your brand. ![Age distribution and population pyramid showing generation engagement](/assets/img/docs/demographics/kommon-snap-1764083300080.png) --- ## 8.1.7 Occupation Breakdown Where occupation data is available, mentions are grouped by job title or profession. This helps determine: - Which professional groups engage most. - Whether discussion is linked to certain industries. ![Occupation breakdown showing job categories and mention counts](/assets/img/docs/demographics/kommon-snap-1764083426646.png) --- ## Conclusion The Demographics tab provides a comprehensive view of **who** is driving conversations around your brand. By analysing age, gender, location, nationality, language, occupation, and account type, you can better understand your audience’s makeup and engagement patterns. These insights support smarter targeting, improved content decisions, culturally relevant messaging, and a clearer picture of the communities interacting with your brand. --- URL: https://docs.kommonpoll.com/platform-and-source-breakdown Section: Audience and Influencer Insights Title: Platform & Source Breakdown Description: See where your audience is talking and how conversations differ across platforms. > See where your audience is talking and how conversations differ across platforms, sources, and domains. Source analysis shows where mentions come from and how activity differs across social platforms, web domains, news, forums, and review sources. ## Open Source Analysis 1. Open a saved search or run a search. 2. Navigate to **Mention Analysis**. 3. Select **Sources** or the relevant source breakdown view. ## What You See ### Mentions By Platform Shows how many mentions come from each platform or source type. ### Mentions By Domain Shows domain-level distribution for web, news, blog, or other domain-based sources. The domain table can include: - Rank - Domain - Mention Count - Influence - Social Views The table can include show/hide column controls. ### Mini Trend Charts Each platform or source can include a small trend view showing spikes, drops, and overall movement. ### Distribution Chart A pie or doughnut chart shows the share of mentions by source or platform. ### Combined Timeline A cross-source trend chart shows how mentions move over time. ## How To Use Source Insights Use this section to answer: - Which platforms generate the most conversation? - Is the discussion social-driven, news-driven, review-driven, or mixed? - Which domains are producing the most visibility? - Did a specific event cause a spike on one platform or domain? - Which channels should we prioritize for engagement? ## Chart Actions Source charts can include Download, Copy, Expand, legend toggle, and Kommon Poll AI insight where enabled. ## Why Source Analysis Matters Source insights help teams focus on the channels that matter most, detect platform-specific risks early, tailor responses by channel, and measure visibility across different content ecosystems. --- URL: https://docs.kommonpoll.com/influencer-and-author-monitoring Section: Audience and Influencer Insights Title: Influencer & Author Monitoring Description: Understand who is driving conversations, engagement, and reach across platforms. > Understand who is driving conversations, engagement, and reach across platforms. Author Analysis helps you identify **which users, pages, publishers, or profiles** contribute most to your brand or topic’s online conversation. This is crucial for understanding influence, detecting emerging voices, and managing reputation. Kommon Poll provides detailed insights into: - Who is posting about your brand. - How influential these authors are. - How much engagement they generate. - Which platforms or domains drive the most impactful discussions. --- ## 8.3.1 Most Active Authors & Sources The Author Analysis tab highlights the **top authors and sources** contributing to your mentions. You can view: - Authors with the highest **mention count**. - News sites, blogs, or publishers posting about your brand. - Social media handles (Instagram, X/Twitter, YouTube, Facebook, etc.). - Their posting frequency and interaction levels. This section typically shows: - **Platform** (e.g., Instagram, Twitter, News, YouTube) - **Source / Author Name** - **Mention Count** - **Influence Score** - **Reactions, Comments, Shares** - **Total Interactions** - **Post Rate** - **Social Views / Reach** - **Sentiment Score** Use it to: - Identify key content creators and heavy contributors. - Spot high-volume accounts spreading positive or negative narratives. - Recognize journalists or publishers covering your brand continuously. - Track brand advocates or recurring critics. --- ## 8.3.2 Author Influence & Engagement Beyond volume, Kommon Poll helps you measure **impact** through various engagement metrics. ### What you can evaluate: - **Influence Score** Measures the author’s authority—based on audience size and engagement quality. - **Social Views / Reach** Indicates how many people potentially saw the author’s content. - **Interactions** Total measurable engagements (likes, comments, shares, retweets, etc.). - **Engagement Behavior** Whether an author consistently triggers responses from audiences. ### What this reveals: - **High Reach Authors** May post rarely, but their content spreads far (macro influencers). - **Active Community Contributors** Many posts, steady but moderate reach (micro influencers, bloggers, niche creators). - **Low-Impact High-Volume Posters** Frequent posts but low reach—useful for detecting spam or pattern-based criticism. Practical uses: - Identify influential voices to collaborate with. - Spot critics who require careful communication. - Prioritize engagement with authors who shape public perception. --- ## 8.3.3 How to Use Author Analysis (Guide Steps) **Step 1: Build Your Search** Create a search for your brand, competitor, campaign, or topic you want to monitor. **Step 2: Go to Mention Analysis** Open the dashboard and navigate to the Mention Analysis section. **Step 3: Select “Author Analysis”** This loads all visualizations and tables showing authors, platforms, and influence. --- ## 8.3.4 Author Segmentation & Insights Author Analysis allows you to segment and filter authors to uncover deeper trends: - **By Platform** Identify whether top activity comes from Instagram creators, news websites, or Twitter commentators. - **By Sentiment** Spot authors who are consistently positive, neutral, or negative. - **By Source Type** Compare user-generated posts vs. media coverage. - **By Influence Level** Group macro-influencers, micro-influencers, and everyday users. ### Example Workflows: - Build a list of **top positive influencers** to involve in campaign amplification. - Identify **highly negative influential authors** to monitor for risk or crisis signals. - Share author insights with **PR teams**, **marketing**, or **partnership teams** for strategic outreach. - Track journalists or media outlets regularly mentioning your brand. --- ## 8.3.5 Why Author Analysis Matters - Understand who shapes public perception. - Detect early signals of potential crises. - Discover creators who organically support your brand. - Track media coverage and journalist interest. - Measure the impact of influencer or ambassador campaigns. - Improve engagement strategy based on real audience behavior. --- This section ensures teams can go beyond “what people are saying” to understand **who is saying it**, and how much influence they hold across platforms. --- URL: https://docs.kommonpoll.com/using-audience-and-influencer-insights-in-practice Section: Audience and Influencer Insights Title: Using Audience & Influencer Insights in Practice Description: Apply audience and influencer insights to marketing, PR, CX, and product decisions. > Turn audience, author, platform, and influencer data into decisions for marketing, PR, CX, and product teams. Audience and influencer insights are useful only when they lead to an action. Use this page to move from demographic and author charts to practical decisions. --- ## 1. Start With The Question Choose the question before reading the charts. Common questions: - Who is talking about us? - Which audience segment is most negative? - Which platform contains the highest-value conversation? - Which authors are driving reach or engagement? - Which languages or regions need localized messaging? - Are business accounts or individual users driving the issue? - Which influencers should the team monitor or contact? Clear questions prevent over-reading demographic charts. --- ## 2. Review The Audience Context 1. Open the saved search or project. 2. Set the date range. 3. Open **Demographics** and related audience charts. 4. Review available attributes such as country, nationality, language, age group, gender, education, income, profession, or account type. 5. Apply filters when you need to isolate one audience segment. 6. Open the Mentions tab to check whether the sample content supports the chart pattern. Audience attributes may be detected, inferred, or source-provided depending on the platform. Treat them as analytical signals, not guaranteed personal facts. --- ## 3. Review Authors And Influencers 1. Open author, influencer, domain, or source breakdown charts. 2. Identify authors with high reach, influence, or engagement. 3. Check whether they are positive, neutral, negative, or mixed. 4. Visit original posts for important authors. 5. Tag authors or mentions that require follow-up. 6. Add representative examples to reports. An author with high reach is not always strategically important. Confirm whether their content is relevant, credible, and connected to your goal. --- ## 4. Marketing And Growth Use Cases Use audience data to: - Choose the platforms that deserve campaign effort. - Adjust creative formats to the channels where the target audience is active. - Find language markets that need localized content. - Identify communities or hashtags that are growing. - Compare official campaign hashtags with organic hashtags. - Find high-engagement creators for partnership review. Step-by-step: 1. Filter to the campaign date range. 2. Filter to campaign hashtags, topics, or CTAs. 3. Review platform, demographic, hashtag, author, and post type charts. 4. Open high-engagement mentions. 5. Tag creator examples and add the best posts to a report. 6. Export Slides for campaign review. --- ## 5. PR And Communications Use Cases Use author and domain data to: - Identify journalists, publishers, critics, and advocacy accounts. - Separate media coverage from individual consumer discussion. - Understand whether negative sentiment is concentrated in a few outlets or spread broadly. - Find posts that should be escalated to communications teams. - Prepare evidence for a response brief. Step-by-step: 1. Filter by news, web, domain, author, or high reach. 2. Sort mentions by influence or engagement. 3. Open original sources for verification. 4. Tag the most important articles or posts. 5. Ask Kommon Poll AI to summarize the filtered context. 6. Verify the AI output against the original mentions. 7. Share a dashboard or export a PDF for the PR team. --- ## 6. CX And Product Use Cases Use audience and intent data to: - Find customer groups with repeated complaints. - Identify common support issues. - Separate product feedback from general sentiment. - Understand whether a product issue is regional, platform-specific, or language-specific. - Prioritize response based on reach, priority, or customer impact. Step-by-step: 1. Filter sentiment to negative. 2. Filter intents such as complaint, inquiry, support request, or recommendation where available. 3. Filter by product topic or keyword. 4. Review mentions by newest for live handling or by influence for escalation. 5. Tag root-cause categories. 6. Reply or generate a response where supported. 7. Export Full Card Data CSV if the product or support team needs detailed records. --- ## 7. Influencer Review Checklist Before acting on an influencer insight, check: - Is the author relevant to the brand or topic? - Is their content original or reshared? - Is their audience likely to matter for the decision? - Did the mention create engagement, reach, or sentiment movement? - Is the author a customer, critic, journalist, creator, competitor, or organization? - Does the original post match the dashboard classification? Use this checklist before outreach, escalation, or paid partnership decisions. --- ## 8. Reporting Audience Insights A useful audience report should include: 1. The audience segment. 2. The timeframe. 3. The platform or source mix. 4. Sentiment and volume context. 5. Representative mention examples. 6. The business implication. 7. The recommended action. Avoid reporting demographic signals without context. A chart alone does not explain why the segment matters. --- URL: https://docs.kommonpoll.com/setting-up-competitor-monitoring Section: Competitor Benchmarking Title: Setting Up Competitor Monitoring Description: Configure competitors properly so Kommon Poll can display clean comparisons and detailed analysis. > Configure competitors properly so Kommon Poll can display clean comparisons and detailed analysis. Competitor monitoring helps you understand how your brand performs **relative to other brands**. To ensure accurate competitor dashboards, save your brand and every competitor as separate searches. --- ## 1. Create a Search for Your Brand Start by creating a **dedicated search for your own brand**: - Enter your brand name and variations. - Add product names, abbreviations, or related keywords. - Save this search. Your brand must be saved first before you add competitors. --- ## 2. Save Each Competitor as a Separate Search After saving your brand search: - Create a **new search** for each competitor. - Add competitor brand names, product names, nicknames, and keyword variations. - Configure your project before saving: 1. Set **Project Type = Competitors**. 2. Set **Project Brand = Your Brand**. This ensures your brand becomes the main reference and every other saved search is handled as a competitor. Save each competitor individually so every dataset stays clean and comparable. ![Competitor project setup](/assets/img/docs/competitor-monitoring/competitor-setup.png) --- ## 3. Viewing Competitor Summaries Once your brand and competitors are saved: - Open the **Competitor** tab in the Kommon Poll dashboard. - You will see a summary for each competitor, including: - Mention count - Influence score - Social reach - Interactions - Sentiment distribution - Bubble chart comparison This screen gives you a quick brand vs. competitor benchmark for visibility, influence, and tone. --- ## 4. Viewing Detailed Competitor Analysis To dig deeper: - Click any competitor search to open it individually. - You will see the full set of dashboards available for your brand: - Sentiment analysis - Mention analysis - Demographics - Keywords, hashtags, and emoji breakdowns - Reach and influence metrics - Platform distribution These standalone views deliver contextual stories for each competitor so you can see exactly what is resonating for them. --- ## Summary Save a separate search for your brand and then one for every competitor, using their specific keywords and project settings. Once saved, the Competitor tab furnishes automatic comparison summaries while each individual competitor search provides a full set of standalone insights. This simple setup keeps every dashboard clean, accurate, and easy to compare. --- URL: https://docs.kommonpoll.com/share-of-voice Section: Competitor Benchmarking Title: Competitor Analysis Description: Understand how your brand performs against competitors using share of voice, sentiment, and visibility comparisons. > Understand how your brand performs against competitors using share of voice, sentiment, and visibility comparisons. Kommon Poll surfaces a complete comparison in the Competitor tab so every brand can be viewed side by side and in detail. ::video[https://kommonpoll.com/guideVideos/Competitive%20Analysis%20Made%20Easy.mp4|Kommon Poll guide video] --- ## 1. Competitor Overview Metrics At the top of the Competitor tab, each competitor is displayed with key performance indicators: - **Mention Count** – Total conversation volume. - **Influence Score** – Strength and impact of the mentions. - **Social Reach** – Estimated audience exposure. - **Interactions** – Likes, comments, shares, and other engagement. - **Polarity** – Overall sentiment direction. These cards provide an immediate snapshot of how each competitor performs relative to your brand. ![Competitor overview cards](/assets/img/docs/competitor-analysis/competitor-overview.png) --- ## 2. Share of Voice Share of Voice (SOV) shows how much conversation each brand owns across the full comparison set. Kommon Poll offers multiple SOV lenses so you can pick the signal that matters most: - **Mention Count SOV** – Market share of raw mention volume. - **Influence Score SOV** – Which brand generates the most authoritative output. - **Social Reach SOV** – Whose posts are seen by the largest audiences. - **Interaction SOV** – Which brand’s content resonates the most with likes, shares, and comments. Each lens instantly highlights leaders and laggards so you can shape narratives, campaigns, or support stories accordingly. ![Share of voice variants](/assets/img/docs/competitor-analysis/competitor-sov.png) --- ## 3. Sentiment Distribution The sentiment distribution bubble chart compares competitors across polarity, subjectivity, and volume: - **Horizontal position** shows polarity (negative to positive). - **Vertical height** indicates subjectivity (objective to opinionated content). - **Bubble size** reflects mention count. - **Bubble color** identifies the brand. Use this view to see which brands are viewed more positively, which are more emotional, and which are dominating the conversation by volume. ![Competitor sentiment bubble chart](/assets/img/docs/competitor-analysis/sentiment-chart.png) --- ## 4. Mentions by Source A stacked bar chart reveals where each competitor is mentioned across platforms such as Facebook, Instagram, X, YouTube, web, news, Reddit, and TikTok (when available). This helps you understand which channels are driving visibility for each brand. ![Competitor mentions by platform](/assets/img/docs/competitor-analysis/competitor-platforms-chart.png) --- ## 5. Trend Analysis Time-based charts show how competitor performance evolves over days, weeks, or months. ### 5.1 Mention Count Over Time - Tracks conversation volume for each competitor. - Helps you link spikes to campaigns, crises, or product news. ### 5.2 Sentiment Over Time - Displays polarity changes for each brand over the same window. - Lets you see whether sentiment shifts align with conversation spikes or specific events. ![Competitor trend lines](/assets/img/docs/competitor-analysis/competitors-trend.png) --- ## Summary The Competitor tab bundles visibility, sentiment health, reach, engagement, platform distribution, and trend charts so you can understand where your brand stands, who is gaining momentum, and where new opportunities or risks appear in the category. --- URL: https://docs.kommonpoll.com/practical-competitor-benchmarking-workflows Section: Competitor Benchmarking Title: Practical Competitor Benchmarking Workflows Description: Use Kommon Poll day to day to monitor competitors and inform strategy. > Use competitor dashboards, share-of-voice metrics, mentions, sentiment, and exports to support recurring competitive intelligence. Competitor benchmarking is not just a chart review. The useful workflow is to compare performance, inspect the mentions behind the differences, and turn those differences into a decision. --- ## 1. Monthly Competitor Health Report Use this workflow for leadership or strategy reporting. 1. Open the competitor project. 2. Set the date range to the month being reviewed. 3. Open the Competitors tab. 4. Review: - Volume share of voice. - Reach share of voice. - Engagement share of voice. - Sentiment by brand. - Positive and negative competitor mentions. - Top engagement competitor mentions. 5. Use timeframe aggregation controls on trend charts when available. 6. Open the Mentions tab and filter by competitor names or topics. 7. Add representative mentions to a report. 8. Export Slides using a competitor-focused Slide Format. 9. Add commentary on what changed and why it matters. Include both chart movement and examples. Leadership needs the size of the change and the reason behind it. --- ## 2. Pre-Launch Competitive Scan Use this before a campaign, product launch, or major announcement. 1. Set the date range to the most relevant recent window. 2. Review competitor sentiment and volume trends. 3. Check keywords, hashtags, domains, and authors connected to competitors. 4. Filter negative competitor mentions to find recurring complaints. 5. Filter positive competitor mentions to understand what audiences value. 6. Review CTA Type and Post Type charts where available. 7. Use Image Analysis where visual assets or product imagery matter. 8. Ask Kommon Poll AI for a summary of competitor strengths, weaknesses, and recurring topics. 9. Verify AI output against mentions before using it in positioning. Use the findings to adjust messaging, not to copy competitors. Good competitive listening clarifies market context. --- ## 3. Crisis Context Workflow Use this when your brand is facing a reputational issue and you need context. 1. Set the date range around the incident. 2. Compare your brand's sentiment and volume with competitors in the same period. 3. Check whether competitors faced similar complaints. 4. Review competitor mentions with matching topics, intents, hashtags, or issue terms. 5. Compare reach and engagement to understand whether your issue is unusually large. 6. Tag examples that show useful context. 7. Export a short PDF or Slide report for the response team. This workflow helps answer whether the issue is unique to your brand, industry-wide, or part of a larger news cycle. --- ## 4. Campaign Benchmark Workflow Use this to compare a campaign against competitor campaigns. 1. Filter to the campaign period. 2. Filter by campaign hashtags, slogans, or product terms. 3. Compare mention count, reach, interactions, and sentiment. 4. Review hashtag growth and influence. 5. Review post type and CTA charts. 6. Inspect high-engagement competitor posts. 7. Add examples from both your brand and competitors to a report. 8. Export Slides for the campaign review. Keep the query and filters consistent. If one competitor has broader terms than another, share-of-voice comparisons can become misleading. --- ## 5. Competitor Mention Review When reviewing competitor mentions: 1. Sort by engagement to find posts that got audience reaction. 2. Sort by influence to find posts from stronger authors. 3. Filter by negative sentiment to find weaknesses. 4. Filter by positive sentiment to find strengths. 5. Filter by source or platform to understand where the competitor is strongest. 6. Visit original posts for high-impact examples. 7. Tag the examples by competitor, topic, or opportunity. Do not treat every competitor mention as a strategic signal. Look for repeated themes, high-reach examples, and changes over time. --- ## 6. Questions To Answer In Each Report A competitor report should answer: - Who had the largest share of voice? - Who gained or lost reach? - Which brand had the strongest positive sentiment? - Which brand had the most visible negative issues? - Which platforms drove the conversation? - Which hashtags, topics, or CTAs gained attention? - Which examples best explain the movement? - What should the team do next? The final recommendation should be based on both quantitative movement and mention-level evidence. --- URL: https://docs.kommonpoll.com/what-is-kommon-poll-ai Section: Kommon Poll AI Kampanion Insight Title: What is Kommon Poll AI? Description: Meet Kampanion Insight, your AI assistant built into Kommon Poll. > Meet Kommon Poll AI, the assistant built into Kommon Poll for interpreting dashboards, charts, mentions, and current result contexts. Kommon Poll AI helps you: - Summarize complex dashboards. - Explain spikes and patterns. - Compare brands or campaigns. - Ask questions about current results. - Turn raw data into narratives and ideas. You ask questions in plain language. Kommon Poll AI answers using available project data, filters, charts, and the current result context. ## What Kommon Poll AI Uses Kommon Poll AI can use: - Mentions - Metrics - Trends - Topics - Audience and demographic attributes - Competitor comparisons - Current filters, such as time, platform, language, or sentiment ## Typical Use Cases ### Brand Health - `Summarize overall brand performance this month in 3 bullet points.` - `How did sentiment and reach change compared to last month?` ### Spike And Crisis Analysis - `Explain the spike in mentions on Sunday.` - `What are people complaining about in negative Facebook mentions this week?` ### Campaign Evaluation - `How did the campaign hashtag perform in reach and sentiment?` - `Which posts drove the most engagement?` ### Competitor Comparisons - `Compare our sentiment and share of voice with Competitor X in the last 30 days.` - `Which topics are associated more with us than with Competitor Y?` ### Audience And Influencer Insights - `Which demographics are most positive about our brand?` - `List key authors mentioning us this month and what they talked about.` ## Where To Access Kommon Poll AI Kommon Poll AI can appear in several places: - **Top-bar AI Ask** - a search input with **Ask** that appears in supported result or dashboard contexts. - **Kommon Poll AI tab** - a chat area for current search results. - **Chart insight buttons** - sparkle or AI insight controls on supported charts only. - **Insight panels** - generated explanations in selected dashboard areas. The top-bar input uses the current results as context and is useful for quick dashboard-context prompts such as: - `What changed in these results?` - `Why did negative sentiment increase?` - `Which mentions should I review first?` - `Summarize the main themes in this filtered view.` ## Notes - AI features are context-aware, so filters and selected result tabs affect the answer. - AI insight buttons do not appear on every chart. - Treat AI output as a starting point. Verify important claims against charts, tables, and mention cards. --- URL: https://docs.kommonpoll.com/using-kommon-poll-ai-in-your-workflow Section: Kommon Poll AI Kampanion Insight Title: Using Kommon Poll AI in Your Workflow Description: Ask better questions, combine filters, and use AI output effectively in your day to day work. > Ask better questions, combine filters, and use AI output effectively in day-to-day analysis. ## Ask Good Questions You will get better results when questions are: - **Specific** - mention time ranges, platforms, and goals. - **Contextual** - reference campaigns, competitors, or segments. - **Action-oriented** - ask what changed, what matters, or what to do next. Examples: - `In the last 14 days, what are the top 3 issues people complain about?` - `Compare our performance to Competitor X on Instagram only, last month.` - `Summarize how sentiment changed before and after the product announcement.` - `What content themes are trending positively in Malaysia?` ## Use The Top-Bar AI Ask When the top-bar **Ask Kommon Poll AI about these results...** input appears, it is tied to the current result or dashboard context. Good top-bar prompts include: - `Summarize this dashboard for a leadership update.` - `What explains the biggest spike in this chart?` - `Which platforms are driving the current trend?` - `Which priority or scam-flagged mentions need review?` - `What should I include in a report from this filtered view?` ## Combine Filters With AI Kommon Poll AI respects the current context. A strong workflow is: 1. Set filters first: - Time range - Platform - Country or language - Sentiment - Priority - Topic, hashtag, or author 2. Ask a focused question: - `Within this filtered view, what stands out?` - `What are the top negative themes?` - `What explains the drop in reach here?` 3. Verify the answer against charts and mentions. ## Use Chart Insights Carefully Some charts include a Kommon Poll AI insight button. These are available only on supported charts. Use them to explain spikes, date ranges, or unusual movement, then check the underlying chart and mention cards. ## Use AI Output In Reports You can use Kommon Poll AI to: - Draft executive summaries. - Create insight bullets for slides. - Generate meeting talking points. - Identify mention examples to add to reports. Recommended workflow: 1. Ask AI for a focused summary. 2. Copy useful points into the report or slide narrative. 3. Edit wording for your audience. 4. Link claims to specific charts, mentions, or exported data. For critical decisions or external reporting, always verify AI summaries against the underlying data. --- URL: https://docs.kommonpoll.com/safety-limits-and-data-handling Section: Kommon Poll AI Kampanion Insight Title: Safety, Limits & Data Handling Description: Understand what Kommon Poll AI can and can’t do, and how to use it safely. > Use Kommon Poll AI as an analysis assistant while keeping human review, privacy, and data scope limits clear. Kommon Poll AI can summarize dashboards, explain filtered results, suggest themes, and help draft responses where supported. It should be treated as an assistant that works from available Kommon Poll context, not as an independent source of truth. --- ## 1. Data Scope Kommon Poll AI answers are based on the context available to it, such as: - The active search or saved project. - The current result set. - Applied filters. - Dashboard or chart context. - Mention examples available in the current workflow. - Supported chart insight context. It does not automatically know conversations that Kommon Poll has not collected. It also does not make unavailable private platform data visible. If you ask a question from the top-bar AI field, the answer is based on supported result or dashboard contexts where that field is available. --- ## 2. Where AI Appears Kommon Poll AI can appear in several places: - The **Kommon Poll AI** result tab. - The top-bar field with **Ask Kommon Poll AI about these results...** where supported. - Chart insight buttons on supported charts. - Mention response generation for supported Facebook or Instagram reply workflows. - AI helpers for project descriptions or topics where available. Not every page, chart, or mention card supports AI. If the sparkle or Ask control is missing, that context may not support AI yet or the current account may not have access. --- ## 3. Known Limitations AI output can be useful but imperfect. Common limitations: - It may over-focus on dominant patterns and miss rare issues. - It can misread sarcasm, irony, slang, or mixed-language posts. - It can summarize noisy results if the query or filters are too broad. - It may sound confident even when the data is incomplete. - It may not include every exception or edge case. - It may be wrong if the current filters do not match the question. For high-stakes work, verify the output with charts, filters, and mention cards. --- ## 4. Safe Prompting Good prompts are specific and tied to the current data. Better: ```text Summarize the main reasons negative sentiment increased in the current filtered results. ``` ```text Which platforms appear to be driving the reach spike this week? ``` ```text List the top customer intents in these mentions and give example themes. ``` Avoid vague prompts: ```text What is happening? ``` ```text Is our brand safe? ``` ```text Tell me everything. ``` The more precise the date range, filters, and goal, the more useful the AI answer will be. --- ## 5. Verification Workflow Before using AI output in a report or decision: 1. Check the active date range. 2. Check applied filters. 3. Read the mention examples behind the summary. 4. Confirm chart movement with the relevant chart. 5. Check whether one platform or domain is dominating the data. 6. Correct important sentiment errors on mention cards where needed. 7. Rewrite the AI output in your own words if it will be sent externally. AI can draft the narrative. The user remains responsible for the final claim. --- ## 6. Privacy And Sensitive Data Use Kommon Poll AI only for normal analytics, reporting, and response workflows. Avoid entering: - Passwords or credentials. - Payment details. - Private customer records that are not already part of the authorized workflow. - Internal secrets. - Legal instructions beyond normal monitoring context. - Sensitive personal data that your organization is not permitted to process. Follow your organization's privacy, security, retention, and acceptable-use policies. --- ## 7. Response Generation Safety When using **Generate Response** for supported replies: 1. Read the original mention. 2. Generate the response. 3. Check tone, accuracy, and policy compliance. 4. Remove unsupported promises. 5. Add human context where needed. 6. Send only after review. Be especially careful with complaints, refunds, legal matters, medical topics, political content, crisis incidents, minors, personal data, and safety issues. --- ## 8. Chart Insight Safety Chart insight buttons appear only on supported charts. Use chart insights to: - Explain spikes. - Summarize trend movement. - Identify likely drivers. - Prepare a first draft for reporting. Do not assume the AI insight has inspected every mention. Open the Mentions tab and verify examples before using the chart insight as a conclusion. --- ## 9. Practical Rules - Use filters before asking AI a focused question. - Ask one question at a time. - Request examples when you need evidence. - Verify important claims with mentions. - Treat AI as a drafting and summarization layer. - Keep final decisions with the responsible team. --- URL: https://docs.kommonpoll.com/setting-up-alert-rules Section: Reporting, Alerts, and Exporting Title: Setting Up Alert Rules Description: Configure alerts across Email, WhatsApp, Teams, and Slack notification channels. > Configure alerts so the right people are notified about spikes, risks, and key events. Alerts notify stakeholders about important changes as they happen or on a configured schedule. Kommon Poll notification settings are organized around channel tabs rather than email alone. Open: **Sidebar -> Settings -> Notifications -> Notifications Center** ## Alert Channels Kommon Poll currently exposes notification tabs for: - **Email** - add recipients for scheduled reports and alerts. - **WhatsApp** - select linked WhatsApp numbers, enable daily or weekly summaries, and configure mention alerts. - **Microsoft Teams** - send mention alerts to a Teams channel email address. - **Slack** - send daily or weekly summaries and mention alerts to Slack. WhatsApp numbers are managed under **Sidebar -> Settings -> Notifications -> WhatsApp Settings**. Slack workspace setup is managed under **Sidebar -> Settings -> Notifications -> Slack Settings**. ## Common Alert Types Common alert types include: - **Mention spikes** - triggered when mention volume exceeds a threshold within a timeframe. - **Negative sentiment movement** - triggered when sentiment moves into a configured range. - **Keyword-specific alerts** - triggered when high-risk or high-interest keywords appear. - **Source-specific alerts** - focused on news sites, reviews, comments, posts, or specific platforms. - **Influencer or high-engagement alerts** - triggered when high-impact profiles or posts appear. ## Create Or Update An Alert 1. Open the saved search or project you want to monitor. 2. Go to **Sidebar -> Settings -> Notifications -> Notifications Center** or open the search's notification settings. 3. Choose the channel tab: - Email - WhatsApp - Teams - Slack 4. Configure the delivery destination: - Email recipients - Linked WhatsApp numbers - Teams channel email address - Slack workspace settings 5. Configure alert rules, such as: - Daily or weekly delivery - Sentiment range - Mention alert type: all mentions, comments, or posts - Spike thresholds, where supported 6. Save the settings. ## Alert Tuning To avoid alert fatigue: - Start with a small number of critical alerts. - Use thresholds that reflect meaningful movement, not normal daily noise. - Review alert performance after the first week. - Narrow by platform, mention type, sentiment, or keyword when alerts fire too often. ## Use Alerts With Dashboards And Reports - Alerts tell you **when** something needs attention. - Dashboards and Mention views show you **what** happened and **why**. - PDF and Slide formats help you package the explanation for stakeholders. - Kommon Poll AI can help summarize a spike, but important claims should still be checked against charts and mentions. --- URL: https://docs.kommonpoll.com/notifications-center-and-channel-settings Section: Reporting, Alerts, and Exporting Title: Notifications Center & Channel Settings Description: Manage Email, WhatsApp, Teams, and Slack notification channels from the Settings hub. > Use the Notifications Center and channel settings to manage delivery across Email, WhatsApp, Teams, and Slack. The current notification area is part of the Settings hub. Open: **Sidebar -> Settings -> Notifications -> Notifications Center** ## Notification Channels The Notifications Center includes tabs for: - **Email Notifications** - **WhatsApp Notifications** - **Teams Notifications** - **Slack Notifications** ## Email Use Email Notifications to add recipients and send scheduled updates or alerts to inboxes. ## WhatsApp Use WhatsApp Notifications to select linked WhatsApp numbers and configure: - Daily WhatsApp notifications - Weekly WhatsApp notifications - Mention alerts - Sentiment range - Mention alert type: all mentions, comments, or posts Manage linked numbers at: **Sidebar -> Settings -> Notifications -> WhatsApp Settings** The current WhatsApp settings UI supports up to three linked numbers. ## Microsoft Teams Use Teams Notifications to send mention alerts to a Teams channel email address. Teams controls may depend on plan permissions. ## Slack Use Slack Notifications to configure: - Daily Slack summaries - Weekly Slack summaries - Mention alerts - Sentiment range - Mention alert type: all mentions, comments, or posts Manage the Slack workspace connection at: **Sidebar -> Settings -> Notifications -> Slack Settings** Slack controls may depend on plan permissions. For full setup steps, see [Slack Settings](/slack-settings). ## Configure A Notification Channel 1. Open **Sidebar -> Settings -> Notifications -> Notifications Center**. 2. Choose the channel tab: Email, WhatsApp, Teams, or Slack. 3. Select the saved search or project context if the UI asks for one. 4. Add the delivery destination: - Email recipients for Email. - Linked numbers for WhatsApp. - Channel email address for Teams. - Connected Slack workspace for Slack. 5. Choose the delivery cadence, such as daily or weekly where available. 6. Choose mention alert rules where available. 7. Set sentiment range and mention type if those controls are shown. 8. Save the configuration. Test the destination with a low-risk rule before relying on it for urgent alerts. ## Related Settings Routes - **Sidebar -> Settings -> Notifications -> Notifications Center** - **Sidebar -> Settings -> Notifications -> WhatsApp Settings** - **Sidebar -> Settings -> Notifications -> Slack Settings** --- URL: https://docs.kommonpoll.com/slack-settings Section: Reporting, Alerts, and Exporting Title: Slack Settings Description: Connect, reconnect, or disconnect a Slack workspace for Kommon Poll notifications. > Connect, reconnect, or disconnect a Slack workspace for Kommon Poll notifications. Slack Settings live under the current Settings hub: **Sidebar -> Settings -> Notifications -> Slack Settings** Use this page when your team wants Kommon Poll alerts or summaries to reach Slack instead of, or in addition to, email, WhatsApp, or Microsoft Teams. --- ## 1. What Slack Settings Control Slack Settings manage the workspace connection. Notification rules are managed separately in the Notifications Center. | Area | What it controls | | --- | --- | | Slack Settings | Connect, reconnect, display, or disconnect the Slack workspace. | | Notifications Center -> Slack | Configure daily summaries, weekly summaries, mention alerts, sentiment range, and mention type. | You need both pieces for Slack delivery: a connected Slack workspace and an enabled Slack notification rule. --- ## 2. Plan Availability The Slack integration can be locked on the free plan. If the page shows a lock message, upgrade before connecting Slack. If you believe your plan should include Slack, check the active team and subscription first, then contact support if the lock remains. --- ## 3. Connect Slack 1. Open **Sidebar -> Settings -> Notifications -> Slack Settings**. 2. Wait for the Slack connection summary to finish loading. 3. Click **Connect with Slack**. 4. A Slack authorization window opens. 5. Choose the Slack workspace if Slack asks you to select one. 6. Review the requested permissions. 7. Approve the connection. 8. Return to Kommon Poll. 9. Confirm that the Slack summary now shows the workspace name, workspace ID, and authorized user ID. Kommon Poll stores the Slack workspace and bot credentials needed for notification delivery. --- ## 4. Reconnect Slack Use reconnect when: - The wrong workspace is connected. - Slack permissions changed. - Notifications stopped reaching Slack. - The connected user changed roles or left the workspace. - Support asks you to refresh the Slack authorization. Steps: 1. Open **Sidebar -> Settings -> Notifications -> Slack Settings**. 2. Click **Reconnect Slack**. 3. Complete the Slack authorization flow again. 4. Confirm that the workspace summary updates. 5. Re-check Slack rules in **Sidebar -> Settings -> Notifications -> Notifications Center**. --- ## 5. Disconnect Slack Disconnect Slack when the workspace should no longer receive Kommon Poll notifications. 1. Open **Sidebar -> Settings -> Notifications -> Slack Settings**. 2. Click **Disconnect workspace**. 3. Wait for the success message. 4. Confirm that the page returns to the disconnected state. 5. Review Slack notification rules in the Notifications Center and disable any rules that are no longer useful. Disconnecting removes the workspace connection for the current Kommon Poll user context. It does not delete historical reports, saved searches, or Slack messages already sent. --- ## 6. Configure Slack Notifications After Connecting After Slack is connected: 1. Open **Sidebar -> Settings -> Notifications -> Notifications Center**. 2. Open the **Slack** tab. 3. Enable daily summaries if the team wants daily updates. 4. Enable weekly summaries if the team wants weekly updates. 5. Enable mention alerts if the team wants individual mention notifications. 6. Set sentiment range if alerts should focus on positive, neutral, or negative content. 7. Choose mention alert type, such as all mentions, comments, or posts where available. 8. Save the settings. Use a narrow rule at first. Broad Slack alerts can create noise quickly. --- ## 7. Troubleshooting If Slack does not connect: - Refresh the page and try again. - Confirm the active Kommon Poll team and plan allow Slack. - Check whether the Slack authorization popup was blocked by the browser. - Make sure you are authorized to add apps to the Slack workspace. - Try reconnecting if a previous connection exists. If Slack connects but notifications do not arrive: - Confirm the Slack workspace summary is visible. - Check the Slack tab in Notifications Center. - Confirm the relevant saved search or project has notification rules enabled. - Check the sentiment range and mention type filters. - Confirm the search actually has matching mentions. - Reconnect Slack if permissions may have changed. --- URL: https://docs.kommonpoll.com/scheduling-automated-reports-and-email-alerts Section: Reporting, Alerts, and Exporting Title: Scheduling Automated Reports & Alerts Description: Automatically deliver structured reports and alerts through available notification channels. > Automatically deliver structured reports and alerts to stakeholders through the available notification channels. Automated delivery is no longer only an email workflow. Kommon Poll notification settings now support concrete channel tabs for: - Email - WhatsApp - Microsoft Teams - Slack Use reusable report formats for the structure of exported reports, then configure notification recipients and channels for delivery. ## Select The Search To Automate 1. Open the saved search or project you want to automate. 2. Confirm the active team, filters, and reporting context. 3. Open notification settings for that search, or go to: **Sidebar -> Settings -> Notifications -> Notifications Center** ![Navigate to notification settings](/assets/img/docs/automated-report/navigate-notification-setting.png) ## Configure Report Formats Reusable formats live in the Settings hub: - **Sidebar -> Settings -> Report Settings -> PDF Formats** - **Sidebar -> Settings -> Report Settings -> Slide Formats** PDF and slide formats are team-level reusable formats. They control which sections or slides are included and the order they appear in. Formats are visible to the whole team, and creators or team administrators can edit them. Branding is separate. Use the saved search's Search Settings panel to set the report logo and accent color for that search. ![Report structure settings](/assets/img/docs/automated-report/report-structure.png) ## Email Notifications Use the **Email Notifications** tab to: - Add one or more email recipients. - Send scheduled summaries. - Configure alert thresholds where available. Typical schedule options include daily, weekly, and monthly report delivery. ![Notification settings screenshot](/assets/img/docs/automated-report/notification-settings.png) ## WhatsApp Notifications Use the **WhatsApp Notifications** tab to: - Select one or more linked WhatsApp numbers. - Enable daily WhatsApp notifications. - Enable weekly WhatsApp notifications and choose the weekday. - Enable mention alerts based on sentiment range. - Choose whether mention alerts apply to all mentions, comments, or posts. Linked numbers are managed under: **Sidebar -> Settings -> Notifications -> WhatsApp Settings** The current WhatsApp settings UI supports up to three linked numbers. ## Microsoft Teams Notifications Use the **Teams Notifications** tab to: - Add a Teams channel email address. - Enable mention alerts. - Set the sentiment alert range. - Choose all mentions, comments, or posts. Teams notification controls may depend on plan permissions. ## Slack Notifications Use the **Slack Notifications** tab to: - Enable daily Slack summaries. - Enable weekly Slack summaries and choose the weekday. - Enable mention alerts. - Set the sentiment alert range. - Choose all mentions, comments, or posts. Slack workspace connection is managed under: **Sidebar -> Settings -> Notifications -> Slack Settings** Slack notification controls may depend on plan permissions. ## Spike And Sentiment Alerts Alerts help notify stakeholders when activity or sentiment changes significantly. Depending on the channel and search, alert controls can include: - Mention alerts - Sentiment range thresholds - Daily or weekly summaries - Metric spike thresholds, where supported Use thresholds carefully so alerts stay actionable. ## Quick Workflow 1. Open the saved search or project. 2. Confirm or create a reusable PDF or slide format under Settings. 3. Confirm search report branding under Search Settings, if needed. 4. Open **Sidebar -> Settings -> Notifications -> Notifications Center** or the search's notification settings. 5. Configure Email, WhatsApp, Teams, or Slack. 6. Save the notification settings. --- URL: https://docs.kommonpoll.com/report-formats-pdf-and-slide-formats Section: Reporting, Alerts, and Exporting Title: PDF & Slide Report Formats Description: Create reusable team PDF and PowerPoint formats for consistent report exports. > Create reusable team PDF and PowerPoint formats so exports follow a consistent structure. Report formats are managed from the Settings hub. They are visible to the whole team, and creators or team administrators can edit them. Use: - **Sidebar -> Settings -> Report Settings -> PDF Formats** - **Sidebar -> Settings -> Report Settings -> Slide Formats** --- ## 1. Report Formats Vs Report Branding Kommon Poll separates report structure from report branding. | Area | What it controls | Where to manage it | | --- | --- | --- | | Search or project report branding | Logo and accent color for one saved search or project | Search Settings -> Report branding | | PDF Formats | PDF sections and section order | Settings -> Report Settings -> PDF Formats | | Slide Formats | PowerPoint slides, slide order, required slides, and mention-slide counts | Settings -> Report Settings -> Slide Formats | This means a team can reuse the same format across many searches while each search keeps its own logo and accent color. --- ## 2. Format Scope And Permissions Report formats are team-level reusable assets. They control: - Which PDF sections appear. - Which slide sections appear. - The order of sections or slides. - Whether optional content is included. - Mention-card slide counts where supported. Because formats are shared with the team, use names that make the audience and purpose clear. Good names: - `Monthly Executive PDF` - `Campaign Launch Slides` - `Competitor Benchmark Deck` - `PR Crisis Update PDF` Avoid vague names such as `New Format`, `Test`, or `Final`. --- ## 3. Create A PDF Format Open: **Sidebar -> Settings -> Report Settings -> PDF Formats** Steps: 1. Click the control to create a new PDF format. 2. Enter a format name. 3. Select the sections that should appear. 4. Reorder sections into the sequence the audience expects. 5. Use **Add all sections** if the report should be comprehensive. 6. Use **Remove all optional sections** if you want to rebuild from a minimal structure. 7. Use **Restore default order** if the section order becomes confusing. 8. Save the PDF format. 9. Export a test PDF from a saved search to confirm the structure. Current PDF section options include: - Numerical Summary - Mention Count Chart - Reach Chart - Influence Chart - Overall Polarity Chart - Overall Subjectivity Chart - Sentiment History Chart - Source Distribution - Key Authors --- ## 4. Recommended PDF Structures For an executive summary: 1. Numerical Summary. 2. Mention Count Chart. 3. Reach Chart. 4. Overall Polarity Chart. 5. Sentiment History Chart. 6. Source Distribution. 7. Key Authors. For a PR or crisis update: 1. Numerical Summary. 2. Mention Count Chart. 3. Reach Chart. 4. Overall Polarity Chart. 5. Sentiment History Chart. 6. Source Distribution. 7. Key Authors. For a source performance report: 1. Numerical Summary. 2. Source Distribution. 3. Mention Count Chart. 4. Reach Chart. 5. Influence Chart. 6. Key Authors. The available PDF sections are intentionally structured around summary metrics and core charts. Use Slides when you need richer narrative sections or more mention examples. --- ## 5. Create A Slide Format Open: **Sidebar -> Settings -> Report Settings -> Slide Formats** Steps: 1. Click the control to create a new Slide Format. 2. Enter a format name. 3. Review required slides. Required slides must stay in the deck. 4. Choose optional slide categories. 5. Select the slides needed for the audience. 6. Reorder slides so the story flows naturally. 7. Configure mention-slide counts where the UI provides count controls. 8. Save the Slide Format. 9. Export a test deck from a saved search. Required slides include: - Cover - Definitions - End Slide --- ## 6. Slide Categories Common slide categories include: | Category | Examples | | --- | --- | | Overview | Cover, Overview, Definitions, End Slide | | Mention Analysis | Mention Count, Mention Count History, Reach, Reach History, Influence, Influence History, Positive Mentions, Negative Mentions, Top Engagement Mentions, Official Mentions, Handpicked Mentions | | Sentiment Analysis | Sentiment Summary, Sentiment History, Sentiment Count, Sentiment Distribution, Sentiment Trends by Source | | Source Analysis | Platform Distribution, Mentions by Source Over Time | | Content Analysis | Emoji Analysis, Word Cloud Analysis | | Demographics | Business vs Individuals, Country of Mention, Nationalities, Languages, Population Pyramid, Job Rank, Income Distribution | | Competitor Analysis | Competitor Analysis, Competitor Positive Mentions, Competitor Negative Mentions, Competitor Top Engagement Mentions | The exact list can vary as the product evolves, but the current manager is built around categorized slide selection and reusable team formats. --- ## 7. Mention-Slide Counts Some slides can include mention cards, such as: - Positive Mentions. - Negative Mentions. - Top Engagement Mentions. - Official Mentions. - Handpicked Mentions. - Competitor positive or negative mention slides. - Competitor top engagement mention slides. Use mention counts to control how many examples appear in the deck. Recommended counts: - 2 to 3 examples for executive decks. - 3 to 5 examples for campaign readouts. - More examples only for analyst or evidence decks. Too many mention examples can make a slide deck hard to read. --- ## 8. Export Using A Saved Format PDF and Slides exports require a saved format before generation. Steps: 1. Open the saved search or project. 2. Apply the date range and filters. 3. Add selected mentions to the report if needed. 4. Open **Download**. 5. Choose **PDF Report** or **Slides**. 6. Choose the saved PDF or PowerPoint format. 7. Enter or confirm the report title. 8. Generate the export. If the format list is empty, create a format in Settings first. --- ## 9. Maintenance Routine Review formats periodically: 1. Remove test formats. 2. Rename unclear formats. 3. Update formats when dashboard tabs or chart sections change. 4. Keep one executive format, one campaign format, and one detailed analyst format where possible. 5. Confirm team admins know who owns each format. Reusable formats save time only when the team keeps them clean and named clearly. --- URL: https://docs.kommonpoll.com/reporting-and-custom-reports Section: Reporting, Alerts, and Exporting Title: Reporting & Custom Reports Description: Generate reports using saved formats, filters, selected mentions, CSV exports, and Excel summaries. > Generate reports from a saved search using reusable PDF and slide formats, selected mentions, filters, and export options. Kommon Poll reports are built from the current search context. Filters, selected mentions, saved report branding, and the chosen export format affect the final output. ::video[https://kommonpoll.com/guideVideos/Download%20Reports%20Explained.mp4|Kommon Poll guide video] ## Build A Custom Report ### Step 1 - Load A Saved Search - Open the brand, campaign, topic, or competitor search you want to report on. - Confirm the time range and filters. - Save the search if it is not already saved, because report settings and export formats work best with saved searches. ### Step 2 - Apply Filters Use filters to focus the report on the right slice of data: - Time range - Sources and platforms - Authors or domains - Sentiment - Keywords, hashtags, subtopics, and intents - Priority - Demographics, where available ### Step 3 - Add Mentions To The Report If you want to highlight specific posts: 1. Go to the **Mentions** tab. 2. Click **Add to Report** on any mention you want included. If you do not select mentions manually, Kommon Poll may choose relevant mentions automatically for supported report sections. ![Custom report view](/assets/img/docs/reporting-custom-reports/custom-report.png) ### Step 4 - Choose An Export Type Open the **Download** menu and choose: - **PDF Report** - **Slides** - **Mentions CSV (Simplified)** - **Mentions CSV (Full Card Data)** - **Excel Summary** Daily Slides is no longer a separate download menu option in the current export menu. ### Step 5 - Choose A Saved Format For PDF Or Slides PDF and Slides exports use a two-step flow: 1. Choose the export type. 2. Choose a saved PDF or PowerPoint format. 3. Enter or confirm the report title when prompted. 4. Generate the export. If no matching format is available, create one under the Settings hub before exporting. ## Report Branding vs Report Formats Kommon Poll now separates project branding from reusable report formats. | Area | What it controls | | --- | --- | | Search / project report branding | Logo and accent color for that saved search or project | | PDF / Slide Formats | Which sections or slides appear, and the order they appear in | Update search-specific branding from the saved search's Search Settings panel. Use **Report branding** to upload a logo and select an accent color for exports from that search. Use the Settings hub for reusable PDF and slide structures: - **Sidebar -> Settings -> Report Settings -> PDF Formats** - **Sidebar -> Settings -> Report Settings -> Slide Formats** ## Team Report Formats PDF and slide formats are reusable team formats. Formats are visible to the whole team. Creators and team administrators can edit them. Use clear format names such as: - `Monthly management report` - `Campaign performance PDF` - `Executive slides` - `Competitor benchmark deck` ## PDF Formats Open: **Sidebar -> Settings -> Report Settings -> PDF Formats** PDF formats let you: - Choose PDF sections. - Reorder selected sections. - Add all sections. - Remove all optional sections. - Restore the default order. - Save the configuration as a reusable team PDF format. Current PDF section options include: - Numerical Summary - Mention Count Chart - Reach Chart - Influence Chart - Overall Polarity Chart - Overall Subjectivity Chart - Sentiment History Chart - Source Distribution - Key Authors ## Slide Formats Open: **Sidebar -> Settings -> Report Settings -> Slide Formats** Slide formats let you create and manage reusable PowerPoint structures. The slide picker includes categorized slides, required slides, and mention-card slide controls. Required slides include: - Cover - Definitions - End Slide Common slide categories include: | Category | Examples | | --- | --- | | Overview | Cover, Overview, Definitions, End Slide | | Mention Analysis | Mention Count and History, Reach and Reach History, Influence and Influence History, Positive Mentions, Negative Mentions, Top Engagement Mentions, Official Mentions, Handpicked Mentions | | Sentiment Analysis | Sentiment Summary, Sentiment History, Sentiment Count, Sentiment Distribution, Sentiment Trends by Source | | Source Analysis | Platform Distribution, Mentions by Source Over Time | | Content Analysis | Emoji Analysis, Word Cloud Analysis | | Demographics | Business vs Individuals, Country of Mention, Nationalities, Languages, Population Pyramid, Job Rank, Income Distribution | | Competitor Analysis | Competitor Analysis, Competitor Positive Mentions, Competitor Negative Mentions, Competitor Top Engagement Mentions | Mention-card slides can use mention counts where supported, so you can control how many examples appear in sections such as Positive Mentions, Negative Mentions, Top Engagement Mentions, and competitor mention slides. ## CSV Export Types Kommon Poll now has two Mentions CSV modes. | CSV type | Purpose | | --- | --- | | Mentions CSV (Simplified) | Quick export with platform, domain, author, date, title, text or highlight, sentiment, influence, and engagement metrics. | | Mentions CSV (Full Card Data) | Detailed mention-card export with richer metadata, author details, media fields, CTA, priority, scam flags, geo/language/demographic data, entities, intents, subtopics, and raw JSON fields. | Use Simplified CSV for quick analysis and stakeholder sharing. Use Full Card Data CSV when analysts need the complete mention-card metadata for deeper review. ## Excel Summary Excel Summary exports KPI and summary data for offline analysis. Use it when you need spreadsheet-friendly totals, comparisons, or metric review rather than full mention-card rows. ## Quick Workflow 1. Open a saved search. 2. Apply filters. 3. Add mentions to report, if needed. 4. Confirm search report branding under Search Settings, if needed. 5. Open **Download**. 6. Choose PDF, Slides, CSV, or Excel. 7. For PDF or Slides, choose a saved format before generating the export. --- URL: https://docs.kommonpoll.com/sharing-links-dashboards-and-mention-wall Section: Reporting, Alerts, and Exporting Title: Sharing Links: Dashboard & Mention Wall Description: Share real time insights with your team using Kommon Poll shareable Dashboard and Mention Wall links. > Share live, read-only Kommon Poll views through Dashboard and Mention Wall links. Kommon Poll share links let stakeholders view insights without receiving an export file. Use them when the audience needs a live view that can be opened in a browser. You can share two main view types: - **Dashboard** - the analytics view with KPI tiles, charts, tabs, and breakdowns. - **Mention Wall** - a live-style feed of individual mentions for monitoring screens and real-time awareness. ::video[https://kommonpoll.com/guideVideos/Share%20Dashboards%20and%20Mention%20Walls%20Easily%20(1).mp4|Kommon Poll guide video] --- ## 1. Before You Share Check the context before generating a link: 1. Open the correct saved search or result. 2. Confirm the active team is correct. 3. Set the date range. 4. Apply any filters you want the audience to see. 5. Review the dashboard and mention examples. 6. Decide whether the audience needs the full dashboard or only the Mention Wall. Share links should be treated like access links. Anyone with the link may be able to view the shared page depending on your organization's configuration. --- ## 2. Share A Dashboard A Dashboard share link is best when the audience needs the full analytical picture. Dashboard links can include: - Overview KPI tiles. - Trend charts. - Sentiment analysis. - Mention analysis. - Topic and hashtag analysis. - Demographics where available. - Image analysis where available. - Competitor insights where configured. - Current dashboard widgets and tabs. How to share the dashboard: 1. Open the search or project. 2. Apply the date range and filters you want reflected. 3. Click **Share**. 4. Choose **Dashboard**. 5. Click **Generate Link**. 6. Click **Copy Link**. 7. Paste the link into email, Slack, WhatsApp, Teams, a ticket, or a shared document. ![Sharing links screenshot](/assets/img/docs/sharing-links/sharing-links.png) Use dashboard sharing for: - Leadership updates. - Client reviews. - Campaign performance checks. - PR and communications reporting. - Cross-functional team visibility. --- ## 3. Share A Mention Wall A Mention Wall share link is best when the audience needs to watch individual mentions. Mention Wall links can show: - A stream of mentions. - Source or platform indicators. - Mention text or snippets. - Published time where available. - Visual previews where available. - The search context used to generate the wall. How to share the Mention Wall: 1. Open the search or project. 2. Apply any filters needed for the wall. 3. Click **Share**. 4. Choose **Mention Wall**. 5. Click **Generate Link**. 6. Click **Copy Link**. 7. Open the link on a browser, display screen, or shared monitoring device. Use Mention Wall sharing for: - Crisis rooms. - Event monitoring. - Campaign launch screens. - Customer support watchlists. - Brand safety review. - Internal awareness displays. --- ## 4. Dashboard Link Vs Mention Wall Link | Use case | Best link | | --- | --- | | Explain performance with charts | Dashboard | | Watch live-style individual mentions | Mention Wall | | Share with executives | Dashboard | | Run a monitoring screen during an event | Mention Wall | | Review campaign reach, sentiment, and demographics | Dashboard | | Track incoming comments or posts during a spike | Mention Wall | --- ## 5. Copy And Distribute The Link The link workflow is: 1. **Generate Link** creates the share link. 2. **Copy Link** copies it to your clipboard. 3. Paste it into the communication channel you use. Common channels include: - Email - Slack - WhatsApp - Microsoft Teams - Project management tickets - Shared reports - Client portals If the copied link does not open for the recipient, check whether their network, browser, or organization settings block access. --- ## 6. Sharing Best Practices - Share a dashboard when stakeholders need numbers and charts. - Share a Mention Wall when stakeholders need a real-time content feed. - Apply filters before generating the link if the audience should see only a subset. - Avoid sharing overly broad searches with external audiences. - Use exports when the audience needs a fixed snapshot. - Use share links when the audience needs an updated view. - Regenerate or redistribute links after major search changes if your workflow depends on the latest context. Share links are designed for visibility. Reports and CSV exports are designed for fixed evidence, archiving, and offline analysis. --- URL: https://docs.kommonpoll.com/putting-it-all-together Section: Reporting, Alerts, and Exporting Title: Putting It All Together Description: Combine alerts, reports, dashboards, and walls into a coherent monitoring setup. > Build a complete Kommon Poll operating setup that combines searches, filters, mentions, alerts, reports, AI prompts, and share links. This page ties the product areas together into repeatable workflows. Use it after you understand the individual features and want a practical setup for a brand, campaign, crisis, competitor program, or recurring report. --- ## 1. The Full Monitoring Loop A complete Kommon Poll workflow usually follows this sequence: 1. Define the listening goal. 2. Connect or request the sources needed for the goal. 3. Build the query with AI Boolean Builder or the manual query builder. 4. Run a Quick Search and inspect the Mentions tab. 5. Save the search as a project with title, type, description, topics, team, and owner. 6. Configure tracking sources if the project needs ongoing owned-channel or source-specific monitoring. 7. Configure notifications for Email, WhatsApp, Teams, or Slack. 8. Create reusable PDF or Slide formats for reporting. 9. Review results daily or weekly with filters, mentions, charts, and Kommon Poll AI. 10. Export reports or share dashboards when stakeholders need updates. Do not skip the Mentions tab review. It is the quickest way to see whether the query is collecting the right content. --- ## 2. Recommended Setup For A Brand Monitoring Project Use this when you want always-on visibility for one brand. 1. Open **Start a New Project**. 2. Connect or confirm the sources you need. 3. Build a query that includes: - Brand name. - Spelling variations. - Product names. - Official hashtags. - Public handles where useful. - Exclusions for repeated noise. 4. Run the query. 5. Open the Mentions tab and check the first page of results. 6. Save the project as **My Brand** when appropriate. 7. Add a clear description that explains what belongs in the search and what should be ignored. 8. Add topics such as complaints, pricing, support, product features, competitors, campaigns, or scams. 9. Configure **Sidebar -> Settings -> Monitoring -> Social Tracking** for URLs, pages, hashtags, or IDs that need direct tracking. 10. Choose **Backfill 30 Days** only when supported and needed; otherwise choose **From Now Only**. 11. Configure notifications in **Sidebar -> Settings -> Notifications -> Notifications Center**. 12. Create PDF and Slide formats under **Sidebar -> Settings -> Report Settings**. Daily operating routine: 1. Review Overview for spikes. 2. Review negative, priority, or high-reach mentions. 3. Tag issues. 4. Reply where supported. 5. Ask Kommon Poll AI to summarize the current filtered context. 6. Add report-worthy examples to the report queue. --- ## 3. Recommended Setup For A Campaign Use this when a campaign has a start date, end date, hashtags, creators, or launch periods. 1. Create a project with type **Campaign**. 2. Include campaign hashtags, slogans, landing page names, and product names in the query. 3. Add official campaign accounts through Social Linking or Social Tracking where applicable. 4. Save topics such as awareness, engagement, complaints, creators, leads, and competitor response. 5. Set alerts for high negative sentiment, priority mentions, and large spikes. 6. Share a Mention Wall during launch windows. 7. Use 1D or 1W chart aggregation during launch monitoring. 8. Use 1M or 1Q aggregation for post-campaign reporting. Post-campaign review: 1. Set the campaign date range. 2. Filter to campaign hashtags and topics. 3. Review mentions by platform, domain, post type, CTA type, keyword trends, and hashtag performance. 4. Compare sentiment and reach against campaign milestones. 5. Export Slides using a saved Slide Format. 6. Export Mentions CSV (Full Card Data) if a detailed analyst review is needed. --- ## 4. Recommended Setup For Crisis Monitoring Use this when reputation risk, service failure, fraud, safety, or public criticism needs active review. 1. Start with the saved brand project if one already exists. 2. Set a tight date range around the incident. 3. Filter by negative sentiment, priority, high reach, scam flags, relevant sources, or key issue terms. 4. Sort mentions by newest for live triage or influence for escalation. 5. Tag confirmed issue examples. 6. Add the most representative examples to a report. 7. Ask Kommon Poll AI: - What are the main complaints in these filtered results? - Which platforms are driving the spike? - What changed compared with earlier mentions? - Which examples should be reviewed by PR or support? 8. Verify AI answers against charts and mention cards. 9. Share a Mention Wall with the response team if they need live awareness. 10. Send a PDF or Slide export only after the examples and filters are checked. Do not rely only on AI during a crisis. Use it to speed up summarization, then verify the claims with mentions and charts. --- ## 5. Recommended Setup For Competitor Monitoring Use this when you need share of voice, sentiment, reach, or content comparisons. 1. Create a project with type **Competitor** where appropriate. 2. Add your brand and competitor names as separate tracked entities where the UI supports it. 3. Include competitor spelling variations, product names, campaign hashtags, and known public handles. 4. Add exclusions for unrelated uses of competitor names. 5. Open the Competitors tab and compare: - Volume share of voice. - Reach share of voice. - Engagement share of voice. - Sentiment by brand. - Positive, negative, and top engagement mentions. 6. Review competitor examples in the Mentions tab before writing conclusions. 7. Create a monthly Slide Format that includes competitor overview and competitor mention slides. Competitor analysis is strongest when it combines charts with examples. The charts show the pattern; the mentions explain why it happened. --- ## 6. Notification Setup Matrix | Need | Recommended channel | | --- | --- | | Daily digest for a broad stakeholder list | Email | | Urgent operational notification | WhatsApp | | Team workspace alert | Slack | | Microsoft Teams channel workflow | Teams | | Crisis monitoring screen | Mention Wall | | Executive summary | PDF or Slides | Notification settings are managed from: - **Sidebar -> Settings -> Notifications -> Notifications Center** - **Sidebar -> Settings -> Notifications -> WhatsApp Settings** - **Sidebar -> Settings -> Notifications -> Slack Settings** --- ## 7. Reporting Setup Matrix | Need | Best output | | --- | --- | | Standard recurring summary | PDF Report with saved PDF Format | | Presentation-ready update | Slides with saved Slide Format | | Quick analyst spreadsheet | Mentions CSV (Simplified) | | Detailed mention audit | Mentions CSV (Full Card Data) | | Numeric workbook summary | Excel Summary | | Live browser view | Dashboard share link | | Live mention display | Mention Wall share link | PDF and Slides require selecting a saved format before export. Report branding, such as logo and accent color, is managed from the saved search or project branding settings, while the PDF and Slide formats control which sections or slides appear. --- ## 8. Weekly Operating Cadence For a stable monitoring program: 1. Monday: review prior week Overview metrics and trend charts. 2. Tuesday: inspect sentiment, topics, hashtags, authors, and domains. 3. Wednesday: review competitor and demographic movement. 4. Thursday: tag and add representative mentions to reports. 5. Friday: export the weekly PDF or Slides and update stakeholders. For high-risk programs, add a daily check of priority, scam, negative sentiment, and high-reach mentions. --- ## 9. Quality Checklist Before sharing insights, check: - Is the active team correct? - Is the date range correct? - Are filters still applied? - Does the Mentions tab confirm the chart story? - Are report examples representative? - Are AI-generated summaries verified? - Is the right PDF or Slide format selected? - Are WhatsApp and Slack connections configured if those channels are used? - Are tracking start modes correct for any new sources? This checklist prevents the most common reporting errors: wrong team, wrong filters, wrong date range, noisy query, and unsupported assumptions. --- URL: https://docs.kommonpoll.com/account-management-overview Section: Account Management Title: Account Management Overview Description: Manage profile details, subscriptions, billing, quotas, teams, and activity from Account settings. > Manage profile details, password, subscriptions, billing history, quotas, team access, and activity from the Settings hub. Account management in Kommon Poll is now part of the Settings hub. Open: **Sidebar -> Settings -> Account settings** ## Account Settings Sections The Account settings group includes: - **Account details** - display name, first name, last name, email, and phone. - **Subscriptions** - active and historical subscriptions linked to your account. - **Billing** - invoices, manual billing totals, payment transactions, and invoice links. - **Teams** - team membership, roles, and member management where permitted. - **Activity** - recent activity and usage records. Usage quota appears through the Settings flow and quota panels, rather than as a guaranteed standalone left-sidebar item. ## Quick Navigation - Account details: **Sidebar -> Settings -> Account settings -> Account details** - Subscriptions: **Sidebar -> Settings -> Account settings -> Subscriptions** - Billing: **Sidebar -> Settings -> Account settings -> Billing** - Teams: **Sidebar -> Settings -> Account settings -> Teams** - Activity: **Sidebar -> Settings -> Account settings -> Activity** - Usage quota: open Settings and review the usage quota panel or quota view when available. ## What You Can Manage The account area covers: - Profile and contact details. - Password updates, where available. - Subscription status and management actions. - Billing records and invoice links. - Team membership and permissions. - Activity and usage records. - Active team context for searches, quotas, saved searches, monitoring settings, report formats, and notifications. ## Permission Notes Some account management actions depend on your role, team membership, and subscription state. - You can update your own profile details and password. - Subscription actions depend on the subscription provider, status, and plan rules. - Manual subscriptions may show details but usually require support or an account owner to change. - Team member removal appears only when you can manage that team. - Team owner usage views can include team-wide activity. Non-owner users may only see their own activity. ## Related Pages - [Updating Account Details & Password](/updating-account-details-and-password) - [Subscriptions & Plan Management](/managing-subscriptions) - [Billing, Invoices & Transactions](/billing-invoices-and-transactions) - [Usage Quota & Activity](/usage-quota-and-activity) - [Teams, Collaboration & Team Switching](/teams-collaboration-and-team-switching) ## Common Messages - **No subscriptions found** - no subscriptions are linked to the account yet. - **No invoices found** - no online or manually issued invoices are linked to the account yet. - **You're not part of any teams yet** - the account has not been added to a team. - **Usage updated just now** - quota information has finished loading. - **Could not refresh usage metrics** - usage information could not load. --- URL: https://docs.kommonpoll.com/updating-account-details-and-password Section: Account Management Title: Updating Account Details & Password Description: Update account profile fields and change your password from Account settings. > Update your account profile information and change your password from Account settings. Open: **Sidebar -> Settings -> Account settings -> Account details** ## Update Account Details 1. Open **Account details**. 2. Edit the fields that need to change. 3. Update the profile photo if needed. 4. Click **Save changes**. 5. Wait for the confirmation message before leaving the page. The Account details section can include: - **Profile photo** - **Display name** - **First name** - **Last name** - **Email** - **Phone** ## Profile Photo The current Account details page supports profile photo management. 1. Open **Sidebar -> Settings -> Account settings -> Account details**. 2. Click **Change image**. 3. Select a JPG, PNG, GIF, or WebP image. 4. Keep the file size within the displayed limit, currently up to 2MB. 5. Click **Save changes**. To remove the image: 1. Click **Remove image**. 2. Click **Save changes**. ## Password Updates Password changes open in a reset-password modal from Account details. 1. Open **Sidebar -> Settings -> Account settings -> Account details**. 2. Click **Reset password**. 3. Enter your current password. 4. Enter the new password. 5. Confirm the new password. 6. Click **Reset password**. The current password form requires the new password and confirmation to meet the displayed minimum length. The frontend currently enforces an 8-character minimum. ## Required Fields The UI commonly requires: - Display name - Email Phone, first name, and last name may be optional depending on organization policy. ## If The Update Fails Check the most common causes: - The current password is incorrect. - The new password and confirmation do not match. - The new password is shorter than the minimum length. - The account session has expired. - The account data service is temporarily unavailable. Refresh and try again once. If the issue continues, contact support with the account email and the error message shown on screen. --- URL: https://docs.kommonpoll.com/managing-subscriptions Section: Account Management Title: Subscriptions & Plan Management Description: Review linked subscriptions, open subscription details, and use available plan management actions. > Review linked subscriptions, open subscription details, and manage available subscription actions. Open: **Sidebar -> Settings -> Account settings -> Subscriptions** The **Subscriptions** section shows subscriptions associated with your Kommon Poll account. It can include online subscriptions and manually created subscriptions. ## Subscription Table The subscription table can show: - **Subscription** - product or plan name, plus the subscription number when available. - **Status** - current subscription state. - **Next payment** - next scheduled billing date, when available. - **Total** - recurring total and billing schedule. - **Actions** - management or detail controls. If no subscriptions are linked to the account, the section shows **No subscriptions found**. ## Open Subscription Details 1. Open **Subscriptions**. 2. Click a subscription row, **Manage**, or **Details**. 3. Review the **Manage subscription** window. The button label can vary: - **Manage** appears when interactive subscription actions are available. - **Details** appears when the subscription can be opened locally for review. - **Unavailable** appears when the subscription cannot be opened from the page. ## Manage Subscription Window The Manage subscription window can show: - Subscription name. - Subscription number. - Status. - Billing schedule. - Recurring total. - Next payment. - Cancellation schedule, if cancellation is pending. - Billing overview. - Subscription items. - Available subscription actions. ## Available Actions Actions depend on the subscription provider, status, and plan rules. Possible actions include: - **Schedule cancellation** - schedules cancellation at the end of the current billing period when supported. - **Pause billing** - pauses upcoming payments when supported. - **Resume subscription** - resumes an on-hold or pending-cancel subscription when supported. - **Reactivate subscription** - reactivates a cancelled subscription when supported. - **Change payment method** - opens the payment update flow for supported Dodo subscriptions. If no action is available, the window explains that the subscription cannot be changed from that page. ## Manual Subscriptions Manual subscriptions can appear in the same list as online subscriptions. They may show plan, status, dates, and totals, but they usually cannot be changed directly from Account settings. If the message says the subscription was created manually, contact support or your account owner to make changes. ## Status Notes - **Active** means the subscription is currently in use. - **On hold** means billing or access may be paused. - **Pending cancel** means cancellation has been scheduled. - **Cancelled** means the subscription is no longer active unless reactivation is allowed. ## Troubleshooting - If subscription details do not open, refresh Account settings and try again. - If an action is missing, the subscription may not support that action in its current state. - If you see **You are not allowed to manage this subscription**, make sure you are signed in as the subscription owner. - If subscription tools are unavailable, try again later or contact support. --- URL: https://docs.kommonpoll.com/billing-invoices-and-transactions Section: Account Management Title: Billing, Invoices & Transactions Description: View invoices, payment transactions, manual billing totals, and invoice links. > View invoices, payment transactions, manual billing totals, and invoice links. Open: **Sidebar -> Settings -> Account settings -> Billing** The **Billing** section combines online billing records and manually issued account billing when those records are linked to your account. ## Billing Summary The Billing section can show summary cards such as: - **Manual paid** - total amount received for manually issued billing. - **Manual outstanding** - unpaid amount remaining on manually issued invoices. These cards only appear when matching manual billing records are available. ## Invoices Table The invoices table can show: - **Invoice** - invoice number or payment identifier. - **Source** - billing source, such as manual billing or online billing. - **Period** - billing period, when available. - **Date** - invoice or payment date. - **Amount** - invoice amount. - **Status** - invoice or payment status. - **Actions** - an **Open** link when the invoice can be opened. ## Open An Invoice 1. Open **Billing**. 2. Find the invoice in the invoices table. 3. Click **Open** in the Actions column. If an invoice cannot be opened from the page, the Actions column shows **Unavailable**. ## Online Payment Transactions When online payment transactions are available, the page can show a separate **Online payment transactions** table. This table can include: - **Transaction** - **Date** - **Amount** - **Status** - **Method** - **Invoice** ## Change Payment Method Payment method changes are handled from subscription management when supported. Go to: **Sidebar -> Settings -> Account settings -> Subscriptions** Open the subscription and choose **Change payment method** if that action appears. The action is available for supported Dodo subscriptions and may open an external payment update flow. ## What To Do When No Records Appear If the page shows **No invoices found**, Kommon Poll did not find online payment invoices or manually issued invoices linked to the account. Common reasons: - The account has not been billed yet. - Billing was issued to a different email address. - The billing provider has not returned invoice data yet. - Manual billing records are not connected to the account email. Use **Refresh** once before escalating. If invoices are still missing, contact support with the account email, subscription number, and expected invoice period. ## Billing Warnings The Billing section may show a warning if one billing source cannot be loaded. The page may still show records from the billing source that loaded successfully. --- URL: https://docs.kommonpoll.com/usage-quota-and-activity Section: Account Management Title: Usage Quota & Activity Description: Track saved search usage, instant search usage, social tracking credits, mentions, and activity records from Settings. > Track plan usage, remaining quota, monthly mention consumption, and account activity from the Settings flow. Usage quota is now reached through the Settings experience and quota panels rather than being guaranteed as a standalone left-sidebar item. Open Settings, then review the available usage quota panel or activity view. ## Quota Cards Quota cards can show: - **Saved Search Quota** - how many saved searches are used against the available saved search allowance. - **Instant Search Quota** - how many instant searches are used against the available instant search allowance. - **Social Tracking Credits** - how many tracking credits are used across connected social platforms. - **Mentions Used** - how many mentions have been consumed for the current month. Progress bars show how much of each allowance has been used. ## Mentions Used The **Mentions Used** card counts mentions consumed by the active team for the current month. If a monthly limit is configured, the card shows used mentions against the limit. If no limit is configured, it shows the usage count and indicates that the limit is not set. ## Activity Open: **Sidebar -> Settings -> Account settings -> Activity** Activity views can show: - Keywords or queries used. - Time of activity. - Mention counts returned or consumed. - Team activity records, where permitted. ## Team Owner Usage Views Team usage details are shown to users with team owner access. Team owner views can include: - **Team Usage Overview** - **Team's Activity** - **Team's Saved Searches** The Team Usage Overview table can show: - User - Searches - Mentions - Saved searches - Last activity ## Filtering And Exporting Where controls are available, activity tables can be filtered by date or user and can include copy or Excel download actions. Use these controls when you need to share usage records with finance, operations, or team owners. ## Troubleshooting - If quota cards keep loading, refresh the page. - If credits cannot load, check that the active team is correct. - If mention usage cannot load, try again after account context finishes loading. - If team tables are missing, confirm that you have team owner access. --- URL: https://docs.kommonpoll.com/teams-collaboration-and-team-switching Section: Account Management Title: Teams, Collaboration & Team Switching Description: Review teams, understand member permissions, remove members when allowed, and switch active team context. > Review teams, understand member roles, remove team members when permitted, and switch the active team context. Teams control shared access to searches, quotas, saved searches, monitoring settings, report formats, notifications, and account context. If you belong to more than one team, make sure the correct team is active before creating searches or changing settings. ## Review Teams Open: **Sidebar -> Settings -> Account settings -> Teams** Each team card can show: - Team name - Your role - Member count - Team members - Member email addresses - Member roles - Member status - Role controls, where permitted - Reassign and Remove buttons, where permitted - Whether you can manage the team ## Understand Team Permissions The team card explains what you can do: - **You can manage this team** means member management controls can appear. - **You can view this team but do not have permission to manage members** means you can see membership details but cannot remove members. - **Team invitations are currently disabled** means new invitations cannot be sent from this page. Only users with the right team permissions can manage members. ## Change A Member Role Role controls appear only when you have permission to change roles. In the current UI, the team owner is the expected role with permission to change member roles. 1. Open **Sidebar -> Settings -> Account settings -> Teams**. 2. Find the team member. 3. Use the role dropdown. 4. Choose the new role, such as **Manager** or another available role. 5. Wait for the success message. If the role change is blocked, confirm that you are the team owner and that the member can be changed. ## Remove A Team Member This option only appears when you have permission to manage the team. 1. Open **Sidebar -> Settings -> Account settings -> Teams**. 2. Find the team member. 3. Click **Remove** next to the member. 4. If the member owns saved searches or tracking links, choose another active team member to receive those assets. 5. Type or confirm the requested confirmation value if the modal asks for it. 6. Click **Assign and remove**. 7. Wait for the confirmation message. You cannot remove yourself from the team using the member removal button. You also cannot remove team owners from this page. Kommon Poll transfers the member's saved searches and tracking links before removal when reassignment is required. If there is no other active team member available to receive those assets, removal may be blocked. ## Reassign Team Assets Team owners or authorized users can reassign saved searches and tracking links from one team member to another. Use reassignment when: - A team member is leaving the team. - Search ownership needs to move to a new analyst. - Tracking links should be managed by a different owner. - A saved search needs an accountable owner before reporting or notifications continue. Steps: 1. Open **Sidebar -> Settings -> Account settings -> Teams**. 2. Find the member whose assets need to move. 3. Choose the reassignment action where available. 4. Select the receiving team member. 5. Confirm the action. 6. Wait for the success message. ## Change Your Active Team 1. Go to the profile section in the sidebar. 2. Click the team name shown under your profile name. 3. Choose the team you want to work in. 4. Wait for the page to reload or refresh its context. After switching teams, Kommon Poll uses the selected team for: - Searches - Usage quotas - Saved searches - Team saved searches - Monitoring settings - Report formats - Notifications - Billing and account context where applicable ## Best Practices - Check the active team before creating a saved search. - Review team quota before running high-volume searches. - Remove members promptly when access is no longer needed. - Keep team ownership clear so billing, quota, and member access issues have an accountable owner. --- URL: https://docs.kommonpoll.com/troubleshooting-common-issues Section: Troubleshooting, Best Practices, and FAQs Title: Troubleshooting Common Issues Description: Diagnose and resolve the most common Kommon Poll issues. > Diagnose and resolve the most common Kommon Poll issues. ## Data Gaps Or Missing Mentions Possible causes: - **Time range too narrow** - expand from the last 24 hours to 7 or 30 days. - **Query too strict** - add common variations, misspellings, local-language terms, or synonyms. - **Filters too restrictive** - platform, language, region, sentiment, priority, or demographic filters may hide data. - **Tracking or social linking not configured** - Facebook, Instagram, review sources, and other platforms may need tracking sources or linked accounts. - **From Now Only selected** - older mentions are excluded when this start mode is chosen. Action steps: - Clear filters and use a broader time range. - Review and refine project keywords. - Confirm social linking in **Sidebar -> Settings -> Monitoring -> Social Linking**. - Confirm tracking sources in **Sidebar -> Settings -> Monitoring -> Social Tracking**. - Check whether **Backfill 30 Days** or **From Now Only** was selected when tracking began. ## Dashboard Not Loading Properly Possible causes: - Temporary network or connectivity issues. - Browser extensions interfering with scripts. - Very heavy queries or long time ranges. - Expired session or missing permissions. Action steps: - Refresh the page. - Try another browser or incognito mode. - Reduce complexity by selecting fewer projects or a shorter time range. - Log out and back in if the session may have expired. ## Filters Returning No Data If a filter combination yields no data: - Check that the time range overlaps with actual data. - Make sure at least one project or search is selected. - Remove filters one by one. - Start by removing the most restrictive filters, such as region plus language plus sentiment. - Confirm whether your keywords actually have mentions in that segment. ## Language Or Coverage Issues If mentions in a specific language or region seem missing: - Confirm that language analysis is available for that source. - Include local-language keywords in the query. - Verify platform coverage for that region and plan. - Contact support if coverage is unclear. ## Scheduled Reports Or Alerts Not Delivered Possible causes: - Email landed in spam or junk. - Recipient address is incorrect. - Linked WhatsApp number was not selected. - Teams channel email is invalid. - Slack workspace settings are incomplete. - The schedule or alert is paused, expired, or misconfigured. - Channel features are locked by plan permissions. Action steps: - Review channel setup in **Sidebar -> Settings -> Notifications -> Notifications Center**. - Check WhatsApp setup in **Sidebar -> Settings -> Notifications -> WhatsApp Settings**. - Check Slack setup in **Sidebar -> Settings -> Notifications -> Slack Settings**. - Verify recipients and schedules. - Contact support with the report name, channel, and expected delivery time if the issue continues. --- URL: https://docs.kommonpoll.com/best-practices-for-brand-reputation-monitoring Section: Troubleshooting, Best Practices, and FAQs Title: Best Practices for Brand Reputation Monitoring Description: Establish routines, workflows, and habits that make Kommon Poll most effective. > Establish routines, workflows, and habits that make Kommon Poll most effective. ## 12.2.1 Establish a Monitoring Routine Create a simple daily or weekly routine: - **Check Dashboard:** - Mention volume, sentiment, and reach. - Any spikes or drops vs previous period. - **Review Mentions:** - High-impact negative mentions. - Emerging positive stories worth amplifying. - Note key themes or topics for internal discussion. ## 12.2.2 Tune Queries Over Time Treat your project queries as **living objects**: - Start focused, then expand as you discover new relevant terms. - Add new product names, campaign hashtags, and competitor terms as they emerge. - Use mention noise to identify exclusion terms that should be filtered out. Review queries at least every few months, or after major changes (rebrands, product launches). ## 12.2.3 Tagging & Workflows Use mention tags to support internal workflows: - **CX:** Complaint, Bug, Billing, Delivery, etc. - **Product:** Product A, Product B. - **PR / Incident management:** Crisis, Escalated, Resolved. Align tags with internal processes so teams can quickly filter and act. ## 12.2.4 Combine Quantitative & Qualitative Views Don’t rely on charts alone: - Use charts to identify where to look (spikes, negative segments, platforms). - Use mentions to see what people actually said. - Use Kommon Poll AI to summarise and explain patterns, then verify with raw data. ## 12.2.5 Share Insights, Not Just Data When sending reports or dashboards: - Include a short narrative: what changed, why it matters, and what to do. - Highlight a few example mentions that bring the numbers to life. - Propose next steps (for example, adjust messaging, respond to key posts, explore new markets). --- URL: https://docs.kommonpoll.com/faqs Section: Troubleshooting, Best Practices, and FAQs Title: FAQs Description: Answers to frequently asked questions about Kommon Poll usage and behaviour. > Answers to frequently asked questions about Kommon Poll usage and behaviour. ## Why is my data dashboard not loading properly? Check your internet connection, refresh the page, and make sure you are logged in. Try reducing the time range or number of projects selected. If it still fails, try another browser or incognito mode to rule out extensions, and contact support if the issue persists. ## How can I verify that tracking is active for my social pages? Go to **Sidebar -> Settings -> Monitoring -> Social Tracking** for tracked sources and **Sidebar -> Settings -> Monitoring -> Social Linking** for linked accounts. Confirm that your pages, profiles, or listings are connected or active and that there are no error messages. You can also filter Mentions to that page or profile and check whether recent posts appear. ## Why are some mentions or posts missing from my project? Most often, missing data is caused by query, time, source, or filter settings: - Your keywords may not match how people mention the brand. - Your time range may not cover when the post was published. - Filters such as platform, region, language, sentiment, or priority may exclude the mention. - For some platforms, posts are only captured when the correct tracking source or linked account is configured. - If a source was added with **From Now Only**, older mentions are excluded. If **Backfill 30 Days** was selected, Kommon Poll attempts to collect recent history up to 30 days where supported, but this is not guaranteed unlimited history. ## How long does it take for new mentions to appear? This depends on the platform and account configuration. Social mentions may appear within minutes to a few hours. News, blogs, review platforms, and messaging-related sources may sync in scheduled batches. If delays look unusual, check source status, active filters, and the selected tracking start mode. ## How does Kommon Poll handle deleted or edited posts? If a post is edited, Kommon Poll may retain the original version or update content on the next sync, depending on platform capabilities. If a post is deleted from the platform, Kommon Poll may stop showing it in new exports or live views, but historical aggregates can remain unchanged. ## Why do my filters return no data? You may be combining filters in a way that leaves no matching mentions. Try: - Broadening the time range. - Removing one filter at a time. - Confirming that the project actually collects data in that segment. - Checking source setup in Social Tracking or Social Linking. ## Can I edit sentiment for a specific mention? Where manual sentiment editing is available: 1. Open the mention card. 2. Click the sentiment badge. 3. Adjust the sentiment slider. 4. Click **Set**. Manual edits help correct sarcasm, mixed sentiment, or misclassified high-impact mentions. ## Why do Mention Count and Social Reach not match? Mention count is how many mentions were collected. Social reach estimates how many people could have seen those mentions. A few mentions from large accounts can create high reach. Many mentions from small accounts can create lower reach. ## How should I interpret sudden spikes or drops? Spikes and drops can be caused by: - Campaign launches or promotions. - News coverage or viral posts. - Crises, outages, or service issues. - Changes in queries, tracking sources, filters, or linked accounts. Use trend charts to locate the spike, Mentions to read the underlying posts, and Kommon Poll AI to summarize the event. ## Why are scheduled reports or alerts not being delivered? Check: - Spam or junk folders. - Recipient email addresses. - Linked WhatsApp numbers. - Teams channel email address. - Slack workspace settings. - Whether the schedule or alert rule is active. Notification channel setup is under **Sidebar -> Settings -> Notifications -> Notifications Center**. WhatsApp and Slack setup pages are under the Notifications group in Settings. ## Which languages are supported? Language support can depend on your plan, integrations, and markets. If the current interface exposes a language or coverage settings page, use that for the latest account-specific options. For specific language questions, contact support with the languages you need. ## How do I report bugs or unexpected behaviour? Use the in-app Help or Support option, if available, or your usual support channel. Include: - A short description of the issue. - The time it occurred. - The project and filters you were using. - Screenshots or screen recordings, if possible. ## How can I contact support and include logs? From within the app: - Open the Help or Support menu. - Use Contact Support or Submit Ticket where available. - Include diagnostics or technical logs if the option is shown. - Add relevant screenshots, report names, or URLs.