# Mention Cards – Fields & Details

> Understand the fields, labels, metadata, and actions shown on individual mention cards.

Each **Mention Card** displays the essential information about an individual post, comment, article, review, or other collected mention. Cards combine source details, content, media, sentiment, engagement, tags, priority, and actions in one place.

## Source And Author Details

Mention cards can show:

- **Source platform or domain** - the platform, website, or review source where the mention appeared.
- **Author or post title** - the user, page, publication, or headline associated with the mention.
- **Published date** - when the mention was published.
- **Profile or original post link** - where available.

These fields help you identify where the mention came from and whether it needs follow-up.

## Text And Context

Cards include a text or highlight preview. Depending on the source, this may include:

- Post text
- Article title and snippet
- Review text
- Comment text
- Parent or reshared text
- Detected keywords, topics, entities, or tags

Use the preview to decide whether to open the original source or review the full card details.

## Media Preview

Mention cards may show:

- Main image or media preview
- Author profile image
- Media descriptions or detected media text, where available
- Placeholder media when no image is available

Image availability depends on the platform, original post visibility, and collection permissions.

## Sentiment

A sentiment badge shows the detected polarity, such as positive, neutral, or negative. When editing is available, click the sentiment badge to open the sentiment slider, adjust the polarity value, and click **Set**.

Manual sentiment correction is useful when a post is sarcastic, mixed, or incorrectly classified.

## Engagement Metrics

Metric chips vary by platform and may include:

- Replies or comments
- Likes and reactions
- Shares or reposts
- Views
- Social reach
- Interactions
- Influence score

Use these metrics to prioritize high-impact mentions.

## Priority And Scam Badges

Cards can show priority and scam indicators:

- **Priority** - highlights mentions that need attention, such as high, urgent, or campaign-critical items.
- **Scam** - flags mentions identified as potential scam or fraud-related content.

Priority can also appear as a filter so teams can focus on urgent or high-risk items.

## Tags And Topic Labels

Cards can show automatically detected topics, key phrases, or user-added tags. Tags help teams organize mentions into operational categories such as complaints, praise, product issues, campaign names, or escalation status.

## Card Actions

The current mention card action set can include:

- **Visit** - open the original post or page.
- **Add Tag** - add custom tags to the mention.
- **Add to Report** - include the mention in report exports.
- **Reply** - open a reply editor, where supported.
- **Send** - send or assign the mention through available workflow or sharing controls.
- **Message** - open a message or conversation workflow where supported.
- **Mark as complete** - update the workflow state when the mention has been handled.
- **Delete** - remove the mention from the current list, when permitted.
- **Set sentiment** - update the sentiment value using the sentiment editor.

Reply support depends on platform credentials and permissions. Facebook and Instagram replies can support **Generate Responses** for AI-suggested replies before sending.

## Summary

A Mention Card consolidates source, author, content, media, sentiment, engagement, priority, scam flags, tags, and actions. Use cards to inspect individual mentions, correct sentiment, add reporting examples, respond where supported, and triage risky or high-impact content.