# Setting Up Alert Rules

> Configure alerts across Email, WhatsApp, Teams, and Slack notification channels.

> Configure alerts so the right people are notified about spikes, risks, and key events.

Alerts notify stakeholders about important changes as they happen or on a configured schedule. Kommon Poll notification settings are organized around channel tabs rather than email alone.

Open:

**Sidebar -> Settings -> Notifications -> Notifications Center**

## Alert Channels

Kommon Poll currently exposes notification tabs for:

- **Email** - add recipients for scheduled reports and alerts.
- **WhatsApp** - select linked WhatsApp numbers, enable daily or weekly summaries, and configure mention alerts.
- **Microsoft Teams** - send mention alerts to a Teams channel email address.
- **Slack** - send daily or weekly summaries and mention alerts to Slack.

WhatsApp numbers are managed under **Sidebar -> Settings -> Notifications -> WhatsApp Settings**. Slack workspace setup is managed under **Sidebar -> Settings -> Notifications -> Slack Settings**.

## Common Alert Types

Common alert types include:

- **Mention spikes** - triggered when mention volume exceeds a threshold within a timeframe.
- **Negative sentiment movement** - triggered when sentiment moves into a configured range.
- **Keyword-specific alerts** - triggered when high-risk or high-interest keywords appear.
- **Source-specific alerts** - focused on news sites, reviews, comments, posts, or specific platforms.
- **Influencer or high-engagement alerts** - triggered when high-impact profiles or posts appear.

## Create Or Update An Alert

1. Open the saved search or project you want to monitor.
2. Go to **Sidebar -> Settings -> Notifications -> Notifications Center** or open the search's notification settings.
3. Choose the channel tab:
   - Email
   - WhatsApp
   - Teams
   - Slack
4. Configure the delivery destination:
   - Email recipients
   - Linked WhatsApp numbers
   - Teams channel email address
   - Slack workspace settings
5. Configure alert rules, such as:
   - Daily or weekly delivery
   - Sentiment range
   - Mention alert type: all mentions, comments, or posts
   - Spike thresholds, where supported
6. Save the settings.

## Alert Tuning

To avoid alert fatigue:

- Start with a small number of critical alerts.
- Use thresholds that reflect meaningful movement, not normal daily noise.
- Review alert performance after the first week.
- Narrow by platform, mention type, sentiment, or keyword when alerts fire too often.

## Use Alerts With Dashboards And Reports

- Alerts tell you **when** something needs attention.
- Dashboards and Mention views show you **what** happened and **why**.
- PDF and Slide formats help you package the explanation for stakeholders.
- Kommon Poll AI can help summarize a spike, but important claims should still be checked against charts and mentions.