# Troubleshooting Common Issues

> Diagnose and resolve the most common Kommon Poll issues.

> Diagnose and resolve the most common Kommon Poll issues.

## Data Gaps Or Missing Mentions

Possible causes:

- **Time range too narrow** - expand from the last 24 hours to 7 or 30 days.
- **Query too strict** - add common variations, misspellings, local-language terms, or synonyms.
- **Filters too restrictive** - platform, language, region, sentiment, priority, or demographic filters may hide data.
- **Tracking or social linking not configured** - Facebook, Instagram, review sources, and other platforms may need tracking sources or linked accounts.
- **From Now Only selected** - older mentions are excluded when this start mode is chosen.

Action steps:

- Clear filters and use a broader time range.
- Review and refine project keywords.
- Confirm social linking in **Sidebar -> Settings -> Monitoring -> Social Linking**.
- Confirm tracking sources in **Sidebar -> Settings -> Monitoring -> Social Tracking**.
- Check whether **Backfill 30 Days** or **From Now Only** was selected when tracking began.

## Dashboard Not Loading Properly

Possible causes:

- Temporary network or connectivity issues.
- Browser extensions interfering with scripts.
- Very heavy queries or long time ranges.
- Expired session or missing permissions.

Action steps:

- Refresh the page.
- Try another browser or incognito mode.
- Reduce complexity by selecting fewer projects or a shorter time range.
- Log out and back in if the session may have expired.

## Filters Returning No Data

If a filter combination yields no data:

- Check that the time range overlaps with actual data.
- Make sure at least one project or search is selected.
- Remove filters one by one.
- Start by removing the most restrictive filters, such as region plus language plus sentiment.
- Confirm whether your keywords actually have mentions in that segment.

## Language Or Coverage Issues

If mentions in a specific language or region seem missing:

- Confirm that language analysis is available for that source.
- Include local-language keywords in the query.
- Verify platform coverage for that region and plan.
- Contact support if coverage is unclear.

## Scheduled Reports Or Alerts Not Delivered

Possible causes:

- Email landed in spam or junk.
- Recipient address is incorrect.
- Linked WhatsApp number was not selected.
- Teams channel email is invalid.
- Slack workspace settings are incomplete.
- The schedule or alert is paused, expired, or misconfigured.
- Channel features are locked by plan permissions.

Action steps:

- Review channel setup in **Sidebar -> Settings -> Notifications -> Notifications Center**.
- Check WhatsApp setup in **Sidebar -> Settings -> Notifications -> WhatsApp Settings**.
- Check Slack setup in **Sidebar -> Settings -> Notifications -> Slack Settings**.
- Verify recipients and schedules.
- Contact support with the report name, channel, and expected delivery time if the issue continues.