Billing, Invoices & Transactions

View invoices, payment transactions, manual billing totals, and invoice links.

Open:

Sidebar -> Settings -> Account settings -> Billing

The Billing section combines online billing records and manually issued account billing when those records are linked to your account.

Billing Summary

The Billing section can show summary cards such as:

• Manual paid - total amount received for manually issued billing.
• Manual outstanding - unpaid amount remaining on manually issued invoices.

These cards only appear when matching manual billing records are available.

Invoices Table

The invoices table can show:

• Invoice - invoice number or payment identifier.
• Source - billing source, such as manual billing or online billing.
• Period - billing period, when available.
• Date - invoice or payment date.
• Amount - invoice amount.
• Status - invoice or payment status.
• Actions - an Open link when the invoice can be opened.

Open An Invoice

1. Open Billing.
2. Find the invoice in the invoices table.
3. Click Open in the Actions column.

If an invoice cannot be opened from the page, the Actions column shows Unavailable.

Online Payment Transactions

When online payment transactions are available, the page can show a separate Online payment transactions table.

This table can include:

• Transaction
• Date
• Amount
• Status
• Method
• Invoice

Change Payment Method

Payment method changes are handled from subscription management when supported.

Go to:

Sidebar -> Settings -> Account settings -> Subscriptions

Open the subscription and choose Change payment method if that action appears. The action is available for supported Dodo subscriptions and may open an external payment update flow.

What To Do When No Records Appear

If the page shows No invoices found, Kommon Poll did not find online payment invoices or manually issued invoices linked to the account.

Common reasons:

• The account has not been billed yet.
• Billing was issued to a different email address.
• The billing provider has not returned invoice data yet.
• Manual billing records are not connected to the account email.

Use Refresh once before escalating. If invoices are still missing, contact support with the account email, subscription number, and expected invoice period.

Billing Warnings

The Billing section may show a warning if one billing source cannot be loaded. The page may still show records from the billing source that loaded successfully.