Setting Up Alert Rules

Configure alerts so the right people are notified about spikes, risks, and key events.

Alerts notify stakeholders about important changes as they happen or on a configured schedule. Kommon Poll notification settings are organized around channel tabs rather than email alone.

Open:

Sidebar -> Settings -> Notifications -> Notifications Center

Alert Channels

Kommon Poll currently exposes notification tabs for:

• Email - add recipients for scheduled reports and alerts.
• WhatsApp - select linked WhatsApp numbers, enable daily or weekly summaries, and configure mention alerts.
• Microsoft Teams - send mention alerts to a Teams channel email address.
• Slack - send daily or weekly summaries and mention alerts to Slack.

WhatsApp numbers are managed under Sidebar -> Settings -> Notifications -> WhatsApp Settings. Slack workspace setup is managed under Sidebar -> Settings -> Notifications -> Slack Settings.

Common Alert Types

Common alert types include:

• Mention spikes - triggered when mention volume exceeds a threshold within a timeframe.
• Negative sentiment movement - triggered when sentiment moves into a configured range.
• Keyword-specific alerts - triggered when high-risk or high-interest keywords appear.
• Source-specific alerts - focused on news sites, reviews, comments, posts, or specific platforms.
• Influencer or high-engagement alerts - triggered when high-impact profiles or posts appear.

Create Or Update An Alert

1. Open the saved search or project you want to monitor.
2. Go to Sidebar -> Settings -> Notifications -> Notifications Center or open the search's notification settings.
3. Choose the channel tab:

• Email
• WhatsApp
• Teams
• Slack

1. Configure the delivery destination:

• Email recipients
• Linked WhatsApp numbers
• Teams channel email address
• Slack workspace settings

1. Configure alert rules, such as:

• Daily or weekly delivery
• Sentiment range
• Mention alert type: all mentions, comments, or posts
• Spike thresholds, where supported

1. Save the settings.

Alert Tuning

To avoid alert fatigue:

• Start with a small number of critical alerts.
• Use thresholds that reflect meaningful movement, not normal daily noise.
• Review alert performance after the first week.
• Narrow by platform, mention type, sentiment, or keyword when alerts fire too often.

Use Alerts With Dashboards And Reports

• Alerts tell you when something needs attention.
• Dashboards and Mention views show you what happened and why.
• PDF and Slide formats help you package the explanation for stakeholders.
• Kommon Poll AI can help summarize a spike, but important claims should still be checked against charts and mentions.