Kommon Poll AI Kampanion Insight

Safety, Limits & Data Handling

Understand what Kommon Poll AI can and can’t do, and how to use it safely.

Use Kommon Poll AI as an analysis assistant while keeping human review, privacy, and data scope limits clear.

Kommon Poll AI can summarize dashboards, explain filtered results, suggest themes, and help draft responses where supported. It should be treated as an assistant that works from available Kommon Poll context, not as an independent source of truth.

1. Data Scope

Kommon Poll AI answers are based on the context available to it, such as:

  • The active search or saved project.
  • The current result set.
  • Applied filters.
  • Dashboard or chart context.
  • Mention examples available in the current workflow.
  • Supported chart insight context.

It does not automatically know conversations that Kommon Poll has not collected. It also does not make unavailable private platform data visible.

If you ask a question from the top-bar AI field, the answer is based on supported result or dashboard contexts where that field is available.

2. Where AI Appears

Kommon Poll AI can appear in several places:

  • The Kommon Poll AI result tab.
  • The top-bar field with Ask Kommon Poll AI about these results... where supported.
  • Chart insight buttons on supported charts.
  • Mention response generation for supported Facebook or Instagram reply workflows.
  • AI helpers for project descriptions or topics where available.

Not every page, chart, or mention card supports AI. If the sparkle or Ask control is missing, that context may not support AI yet or the current account may not have access.

3. Known Limitations

AI output can be useful but imperfect.

Common limitations:

  • It may over-focus on dominant patterns and miss rare issues.
  • It can misread sarcasm, irony, slang, or mixed-language posts.
  • It can summarize noisy results if the query or filters are too broad.
  • It may sound confident even when the data is incomplete.
  • It may not include every exception or edge case.
  • It may be wrong if the current filters do not match the question.

For high-stakes work, verify the output with charts, filters, and mention cards.

4. Safe Prompting

Good prompts are specific and tied to the current data.

Better:

Summarize the main reasons negative sentiment increased in the current filtered results.
Which platforms appear to be driving the reach spike this week?
List the top customer intents in these mentions and give example themes.

Avoid vague prompts:

What is happening?
Is our brand safe?
Tell me everything.

The more precise the date range, filters, and goal, the more useful the AI answer will be.

5. Verification Workflow

Before using AI output in a report or decision:

  1. Check the active date range.
  2. Check applied filters.
  3. Read the mention examples behind the summary.
  4. Confirm chart movement with the relevant chart.
  5. Check whether one platform or domain is dominating the data.
  6. Correct important sentiment errors on mention cards where needed.
  7. Rewrite the AI output in your own words if it will be sent externally.

AI can draft the narrative. The user remains responsible for the final claim.

6. Privacy And Sensitive Data

Use Kommon Poll AI only for normal analytics, reporting, and response workflows.

Avoid entering:

  • Passwords or credentials.
  • Payment details.
  • Private customer records that are not already part of the authorized workflow.
  • Internal secrets.
  • Legal instructions beyond normal monitoring context.
  • Sensitive personal data that your organization is not permitted to process.

Follow your organization's privacy, security, retention, and acceptable-use policies.

7. Response Generation Safety

When using Generate Response for supported replies:

  1. Read the original mention.
  2. Generate the response.
  3. Check tone, accuracy, and policy compliance.
  4. Remove unsupported promises.
  5. Add human context where needed.
  6. Send only after review.

Be especially careful with complaints, refunds, legal matters, medical topics, political content, crisis incidents, minors, personal data, and safety issues.

8. Chart Insight Safety

Chart insight buttons appear only on supported charts.

Use chart insights to:

  • Explain spikes.
  • Summarize trend movement.
  • Identify likely drivers.
  • Prepare a first draft for reporting.

Do not assume the AI insight has inspected every mention. Open the Mentions tab and verify examples before using the chart insight as a conclusion.

9. Practical Rules

  • Use filters before asking AI a focused question.
  • Ask one question at a time.
  • Request examples when you need evidence.
  • Verify important claims with mentions.
  • Treat AI as a drafting and summarization layer.
  • Keep final decisions with the responsible team.