Monitoring Settings and Tracking Links

Tracking Capabilities by Platform

Understand what Kommon Poll can track, including Backfill 30 Days and From Now Only start modes.

This page explains what Kommon Poll can track, what may be tracked depending on platform and API limits, and what cannot be tracked.

Coverage depends on platform rules, privacy controls, integration permissions, and your plan.

Starting Tracking

Open:

Sidebar -> Settings -> Monitoring -> Social Tracking

When you add a source, the UI may ask for a start mode:

  • Backfill 30 Days - attempts to collect recent history up to 30 days where the platform and your access allow it. Backfill can consume social tracking credits or cooldown quota.
  • From Now Only - starts collection from the time the source is added and excludes historical mentions.

Backfill is not unlimited historical collection. It is a limited attempt to collect recent history and can still be constrained by platform APIs, permissions, source visibility, rate limits, and plan rules.

How To Read Platform Capability Notes

Each platform has three practical categories:

  • Can track means Kommon Poll has a supported path for that source type when permissions, visibility, and quota allow it.
  • May be tracked means some data can appear, but collection is not guaranteed because the platform controls availability.
  • Cannot be tracked means Kommon Poll should not be expected to collect that content.

Use the platform sections below before adding tracking links. This helps avoid spending setup time or quota on unsupported sources.

Setup Checklist

Before adding a source:

  1. Confirm the source is public or that you have the required admin connection.
  2. Confirm the exact URL, ID, username, hashtag, or listing value.
  3. Confirm the active team.
  4. Check whether the source type appears in the supported list below.
  5. Choose Backfill 30 Days only when recent history is needed and supported.
  6. Choose From Now Only for ongoing collection without recent-history attempts.
  7. Check the source status after saving.

Facebook Tracking

Kommon Poll supports Facebook tracking when pages, profiles, hashtags, or groups are added to the tracking list.

What Kommon Poll Can Track

  • Posts made by a tracked public Page
  • Public comments on posts from a tracked Page, within the supported comment window
  • Posts made by a tracked public Profile
  • Public comments on posts from a tracked public Profile, within the supported comment window
  • Posts that tag your official Page, if the Page is admin-linked
  • Comments on posts that tag your Page, when admin access is available
  • Public posts containing a tracked hashtag, subject to Facebook API recommendations
  • Public comments on posts containing a tracked hashtag, within the supported comment window
  • Posts made in a tracked public Group
  • Public comments in tracked public Groups, within the supported comment window

What May Be Tracked

  • Some public posts that match your keywords but do not belong to tracked pages or groups. Facebook API limitations mean these are not guaranteed.

What Cannot Be Tracked

  • Private posts
  • Private profile content
  • Private groups
  • Friends-only posts
  • Comments from private profiles
  • Content restricted by geoblocking or Page visibility settings

Instagram Tracking

Kommon Poll tracks Instagram based on public profile data, hashtags, and admin-linked business accounts.

What Kommon Poll Can Track

  • Posts made by a tracked public profile
  • Public comments on posts from a tracked profile, within the supported comment window
  • Posts that tag your official Instagram profile, if admin access is provided
  • Comments on posts tagging your profile, when admin access is available
  • Public posts containing a tracked hashtag

What May Be Tracked

  • Some additional public posts may appear depending on Instagram API recommendations.

What Cannot Be Tracked

  • Private posts
  • Content from private profiles
  • Stories
  • DMs
  • Posts outside the supported API scope

LinkedIn Tracking

LinkedIn provides limited but reliable public content tracking.

What Kommon Poll Can Track

  • Posts made by a tracked LinkedIn Company Page
  • Public comments on Company Page posts
  • Posts made by tracked public LinkedIn profiles
  • Public comments on posts from tracked public profiles

What May Be Tracked

  • Nothing additional is consistently available. LinkedIn's API is strict.

What Cannot Be Tracked

  • Network-wide hashtag tracking
  • Posts tagging your Company Page
  • Private or restricted posts
  • Comments from private profiles

TikTok Tracking

TikTok data availability varies by public visibility and platform restrictions.

What Kommon Poll Can Track

  • Posts made by a tracked TikTok account, when public
  • Public comments on posts from tracked accounts
  • Posts made by tracked public profiles
  • Public comments on posts by tracked profiles
  • Posts containing a tracked TikTok hashtag
  • Public videos that tag the official account

What Cannot Be Tracked

  • Private videos
  • Private account content
  • Region-restricted content
  • Comments from private users

Review Platform Tracking

Kommon Poll tracks public review pages across supported platforms.

What Kommon Poll Can Track

  • Google Reviews from specific location URLs
  • Google Play app reviews
  • Apple App Store reviews
  • Airbnb listings
  • Tripadvisor reviews
  • Agoda reviews
  • Booking.com reviews
  • Expedia reviews
  • Hotels.com reviews
  • Trustpilot business reviews

What Cannot Be Tracked

  • Private or internal reviews
  • Non-public ratings
  • Removed reviews
  • Data outside the allowed public API or crawl window

Keyword-Based Platforms

Some platforms rely on keyword matching because they do not allow URL-level tracking.

What Kommon Poll Can Track

  • Twitter / X: public tweets, replies, and conversations containing keyword combinations
  • Bluesky: public posts and replies that match keywords
  • Pinterest: public pins, comments, and boards mentioning tracked keywords
  • YouTube: metadata, descriptions, and transcripts from public videos
  • Reddit: posts and comments in public subreddits, subject to visibility and permissions

What Cannot Be Tracked

  • Private posts
  • Restricted subreddits
  • Locked YouTube videos
  • Non-public tweets or accounts

General Tracking Limitations

Across all platforms, Kommon Poll cannot access:

  • Private content, such as private profiles, groups, or posts
  • Direct messages
  • Deleted posts, expired stories, or removed reviews
  • Content outside platform API permissions
  • Region-restricted or geoblocked content
  • Unlimited historical data

If you choose From Now Only, tracking starts from the moment you add the link, keyword, or source. If you choose Backfill 30 Days, Kommon Poll attempts to collect recent history up to 30 days where supported.

Summary

Kommon Poll is strongest at tracking:

  • Public social media activity across supported social platforms
  • Public reviews from major review platforms
  • Keyword-based listening across networks such as X, Bluesky, Pinterest, YouTube, and Reddit
  • Page, profile, group, listing, and hashtag-based tracking when supported by platform APIs