Troubleshooting Common Issues

Diagnose and resolve the most common Kommon Poll issues.

Data Gaps Or Missing Mentions

Possible causes:

• Time range too narrow - expand from the last 24 hours to 7 or 30 days.
• Query too strict - add common variations, misspellings, local-language terms, or synonyms.
• Filters too restrictive - platform, language, region, sentiment, priority, or demographic filters may hide data.
• Tracking or social linking not configured - Facebook, Instagram, review sources, and other platforms may need tracking sources or linked accounts.
• From Now Only selected - older mentions are excluded when this start mode is chosen.

Action steps:

• Clear filters and use a broader time range.
• Review and refine project keywords.
• Confirm social linking in Sidebar -> Settings -> Monitoring -> Social Linking.
• Confirm tracking sources in Sidebar -> Settings -> Monitoring -> Social Tracking.
• Check whether Backfill 30 Days or From Now Only was selected when tracking began.

Dashboard Not Loading Properly

Possible causes:

• Temporary network or connectivity issues.
• Browser extensions interfering with scripts.
• Very heavy queries or long time ranges.
• Expired session or missing permissions.

Action steps:

• Refresh the page.
• Try another browser or incognito mode.
• Reduce complexity by selecting fewer projects or a shorter time range.
• Log out and back in if the session may have expired.

Filters Returning No Data

If a filter combination yields no data:

• Check that the time range overlaps with actual data.
• Make sure at least one project or search is selected.
• Remove filters one by one.
• Start by removing the most restrictive filters, such as region plus language plus sentiment.
• Confirm whether your keywords actually have mentions in that segment.

Language Or Coverage Issues

If mentions in a specific language or region seem missing:

• Confirm that language analysis is available for that source.
• Include local-language keywords in the query.
• Verify platform coverage for that region and plan.
• Contact support if coverage is unclear.

Scheduled Reports Or Alerts Not Delivered

Possible causes:

• Email landed in spam or junk.
• Recipient address is incorrect.
• Linked WhatsApp number was not selected.
• Teams channel email is invalid.
• Slack workspace settings are incomplete.
• The schedule or alert is paused, expired, or misconfigured.
• Channel features are locked by plan permissions.

Action steps:

• Review channel setup in Sidebar -> Settings -> Notifications -> Notifications Center.
• Check WhatsApp setup in Sidebar -> Settings -> Notifications -> WhatsApp Settings.
• Check Slack setup in Sidebar -> Settings -> Notifications -> Slack Settings.
• Verify recipients and schedules.
• Contact support with the report name, channel, and expected delivery time if the issue continues.