Monitoring Settings and Tracking Links

Tracking Links - What They Are & How to Use Them

Use tracking links and source IDs from Settings -> Monitoring -> Social Tracking.

Use tracking links to capture data from specific pages, profiles, channels, hashtags, and review listings.

A tracking link is a URL, ID, username, hashtag, or listing reference that you add to Kommon Poll so it can monitor activity from that specific source.

Kommon Poll guide video

Common examples include:

  • A Facebook page or group URL
  • An Instagram profile ID or hashtag URL
  • A YouTube channel or video URL
  • A review listing on Tripadvisor, Google Reviews, Booking.com, or similar platforms
  • A public forum thread or board

Tracking links are especially important for platforms where network-wide search is restricted or where you need reliable coverage of specific owned or high-value spaces.

Facebook Pages And Groups

  1. Open the public page or group in your browser.
  2. Copy the full URL from the address bar.
  3. Confirm that it is the exact page or group you want to monitor.

Instagram Profiles And Hashtags

  1. Open the profile or hashtag page.
  2. Copy the required URL or ID.
  3. Use the format requested by the Kommon Poll UI. Some Instagram tracking flows require a user ID rather than a username.

YouTube Channels

  1. Open the channel or video page.
  2. Copy the channel or video URL.

Example:

https://www.youtube.com/@YourBrand

Review Sites

  1. Open your public business, hotel, restaurant, app, or product listing.
  2. Copy the review listing URL.
  1. Go to Sidebar -> Settings -> Monitoring -> Social Tracking.
  2. Click Add Tracking or use the source entry area.
  3. Choose the platform.
  4. Paste the URL, ID, hashtag, or listing value.
  5. Choose the start mode, if shown:
  • Backfill 30 Days attempts to collect recent history up to 30 days where supported. It may consume credits or cooldown quota.
  • From Now Only starts collection immediately and excludes older mentions.
  1. Save or click Track.
  2. Check the tracked item status.

Backfill is not the same as unlimited historical collection. It is a limited recent-history attempt and depends on platform support, visibility, permissions, and quota.

Choosing The Start Mode

Use Backfill 30 Days when:

  • You need recent history for a new dashboard.
  • The source was important before it was added to Kommon Poll.
  • You have enough credits or cooldown quota for the attempt.
  • The platform supports recent-history collection for that source type.

Use From Now Only when:

  • You only need new mentions going forward.
  • You are adding a temporary campaign or event source.
  • You want to avoid using backfill quota.
  • The historical content is not important for the analysis.

If you are unsure, start with From Now Only for low-priority sources and reserve Backfill 30 Days for official pages, key hashtags, crisis sources, or important review listings.

Check The Source After Adding It

After adding a tracking link:

  1. Confirm that the item appears in the tracking list.
  2. Check the platform and source name.
  3. Check whether the status indicates the source was accepted or is pending.
  4. Wait for the collection window to run.
  5. Open the related saved search or project.
  6. Confirm that mentions from the source appear in the results.

If the source does not collect data, check whether the URL is public, the ID is correct, the platform supports that source type, and the selected team has enough quota.

Social Tracking Buttons

Inside Sidebar -> Settings -> Monitoring -> Social Tracking, you may also see:

  • Manual Tracking - manually add a mention or post when it cannot be collected automatically.
  • Requests - send an integration or source request.

These are actions inside Social Tracking, not separate main sidebar destinations.

Manual Tracking

Use Manual Tracking when an important mention exists but cannot be collected automatically.

Typical cases:

  • A source is temporarily unavailable.
  • The platform does not expose the content through supported APIs.
  • A stakeholder needs a specific mention included for context.
  • A one-off post should be added to the investigation.

Manual Tracking should be used sparingly. It is a supplement to normal collection, not a replacement for source setup.

Requests

Use Requests when you need a new source, integration, or tracking option reviewed.

Include:

  • Platform name.
  • Source URL or ID.
  • Why the source matters.
  • Whether it is public or requires admin access.
  • The project or team that needs it.

Clear requests are easier to evaluate and route.

Best Practices

Focus On Relevance

  • Add official brand pages, important groups, campaign hashtags, and key review listings.
  • Avoid broad generic communities unless they are essential.

Use a naming pattern such as:

[Brand] - [Platform] - [Region] - [Type]

Example:

Kommon Poll - Facebook Page - Global

Review Periodically

  • Remove old campaign links and inactive sources.
  • Add new pages, hashtags, listings, and communities as your footprint changes.

Tracking links identify where Kommon Poll should listen. Your project query still defines which mentions are included in each saved project.

Troubleshooting

If tracking does not work as expected:

  • Confirm you are in the correct team.
  • Confirm the URL, ID, username, hashtag, or listing value is correct.
  • Confirm the source is public or properly linked through Social Linking.
  • Check whether the platform supports the requested source type.
  • Check quota, credits, or cooldown limits.
  • Try From Now Only if Backfill 30 Days is not supported for the source.
  • Use Requests if the source requires integration support.