Slack Settings

Connect, reconnect, or disconnect a Slack workspace for Kommon Poll notifications.

Slack Settings live under the current Settings hub:

Sidebar -> Settings -> Notifications -> Slack Settings

Use this page when your team wants Kommon Poll alerts or summaries to reach Slack instead of, or in addition to, email, WhatsApp, or Microsoft Teams.

1. What Slack Settings Control

Slack Settings manage the workspace connection. Notification rules are managed separately in the Notifications Center.

You need both pieces for Slack delivery: a connected Slack workspace and an enabled Slack notification rule.

2. Plan Availability

The Slack integration can be locked on the free plan. If the page shows a lock message, upgrade before connecting Slack.

If you believe your plan should include Slack, check the active team and subscription first, then contact support if the lock remains.

3. Connect Slack

1. Open Sidebar -> Settings -> Notifications -> Slack Settings.
2. Wait for the Slack connection summary to finish loading.
3. Click Connect with Slack.
4. A Slack authorization window opens.
5. Choose the Slack workspace if Slack asks you to select one.
6. Review the requested permissions.
7. Approve the connection.
8. Return to Kommon Poll.
9. Confirm that the Slack summary now shows the workspace name, workspace ID, and authorized user ID.

Kommon Poll stores the Slack workspace and bot credentials needed for notification delivery.

4. Reconnect Slack

Use reconnect when:

• The wrong workspace is connected.
• Slack permissions changed.
• Notifications stopped reaching Slack.
• The connected user changed roles or left the workspace.
• Support asks you to refresh the Slack authorization.

Steps:

1. Open Sidebar -> Settings -> Notifications -> Slack Settings.
2. Click Reconnect Slack.
3. Complete the Slack authorization flow again.
4. Confirm that the workspace summary updates.
5. Re-check Slack rules in Sidebar -> Settings -> Notifications -> Notifications Center.

5. Disconnect Slack

Disconnect Slack when the workspace should no longer receive Kommon Poll notifications.

1. Open Sidebar -> Settings -> Notifications -> Slack Settings.
2. Click Disconnect workspace.
3. Wait for the success message.
4. Confirm that the page returns to the disconnected state.
5. Review Slack notification rules in the Notifications Center and disable any rules that are no longer useful.

Disconnecting removes the workspace connection for the current Kommon Poll user context. It does not delete historical reports, saved searches, or Slack messages already sent.

6. Configure Slack Notifications After Connecting

After Slack is connected:

1. Open Sidebar -> Settings -> Notifications -> Notifications Center.
2. Open the Slack tab.
3. Enable daily summaries if the team wants daily updates.
4. Enable weekly summaries if the team wants weekly updates.
5. Enable mention alerts if the team wants individual mention notifications.
6. Set sentiment range if alerts should focus on positive, neutral, or negative content.
7. Choose mention alert type, such as all mentions, comments, or posts where available.
8. Save the settings.

Use a narrow rule at first. Broad Slack alerts can create noise quickly.

7. Troubleshooting

If Slack does not connect:

• Refresh the page and try again.
• Confirm the active Kommon Poll team and plan allow Slack.
• Check whether the Slack authorization popup was blocked by the browser.
• Make sure you are authorized to add apps to the Slack workspace.
• Try reconnecting if a previous connection exists.

If Slack connects but notifications do not arrive:

• Confirm the Slack workspace summary is visible.
• Check the Slack tab in Notifications Center.
• Confirm the relevant saved search or project has notification rules enabled.
• Check the sentiment range and mention type filters.
• Confirm the search actually has matching mentions.
• Reconnect Slack if permissions may have changed.