Subscriptions & Plan Management

Review linked subscriptions, open subscription details, and manage available subscription actions.

Open:

Sidebar -> Settings -> Account settings -> Subscriptions

The Subscriptions section shows subscriptions associated with your Kommon Poll account. It can include online subscriptions and manually created subscriptions.

Subscription Table

The subscription table can show:

• Subscription - product or plan name, plus the subscription number when available.
• Status - current subscription state.
• Next payment - next scheduled billing date, when available.
• Total - recurring total and billing schedule.
• Actions - management or detail controls.

If no subscriptions are linked to the account, the section shows No subscriptions found.

Open Subscription Details

1. Open Subscriptions.
2. Click a subscription row, Manage, or Details.
3. Review the Manage subscription window.

The button label can vary:

• Manage appears when interactive subscription actions are available.
• Details appears when the subscription can be opened locally for review.
• Unavailable appears when the subscription cannot be opened from the page.

Manage Subscription Window

The Manage subscription window can show:

• Subscription name.
• Subscription number.
• Status.
• Billing schedule.
• Recurring total.
• Next payment.
• Cancellation schedule, if cancellation is pending.
• Billing overview.
• Subscription items.
• Available subscription actions.

Available Actions

Actions depend on the subscription provider, status, and plan rules. Possible actions include:

• Schedule cancellation - schedules cancellation at the end of the current billing period when supported.
• Pause billing - pauses upcoming payments when supported.
• Resume subscription - resumes an on-hold or pending-cancel subscription when supported.
• Reactivate subscription - reactivates a cancelled subscription when supported.
• Change payment method - opens the payment update flow for supported Dodo subscriptions.

If no action is available, the window explains that the subscription cannot be changed from that page.

Manual Subscriptions

Manual subscriptions can appear in the same list as online subscriptions. They may show plan, status, dates, and totals, but they usually cannot be changed directly from Account settings.

If the message says the subscription was created manually, contact support or your account owner to make changes.

Status Notes

• Active means the subscription is currently in use.
• On hold means billing or access may be paused.
• Pending cancel means cancellation has been scheduled.
• Cancelled means the subscription is no longer active unless reactivation is allowed.

Troubleshooting

• If subscription details do not open, refresh Account settings and try again.
• If an action is missing, the subscription may not support that action in its current state.
• If you see You are not allowed to manage this subscription, make sure you are signed in as the subscription owner.
• If subscription tools are unavailable, try again later or contact support.